Osmeña Boulevard, 6000 Cebu City, Philippines
#146 of 163 hotels in Cebu City
Guests' ChoiceBased on 356 hotel reviews
5.8Cleanliness
6.7
Comfort
6.8
Location
7.7
Facilities
5.9
Staff
7.6
Value for money
6.3
Free WiFi
7.2
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End of dialog contentReviewed: April 15, 2024
Catherine
PhilippinesToo expensive for what we got. No soap or suampoo in the shower dispensers just like the last time. I asked for extra pillow because of surgery and they wanted to charge me for it. Breakfast buffet could have been better. Overall, not worth the price. Never will we stay here again.
Stayed in April 2024
Reviewed: February 28, 2024
Angela
AustraliaThe ground floor or lobby smells gas or something.
A lot of improvements on facilities .
Stayed in February 2024
Reviewed: February 26, 2024
Neil
AustraliaCockroaches.
View from the room.
Stayed in February 2024
Reviewed: February 6, 2024
Jennifer
United States of AmericaConstruction in front of hotel. 2 Roaches came in my room on the 10th floor the first night. I put a towel under my door to seal off their entry. Power went out in the evening temporarily one night. No roof access to see the view. No working hot tub. The cafe didn’t have fresh desserts but were honest about when they were made. Breakfast meats were not temperature controlled. No caffeine tea at breakfast
Location was good. Staff were fantastic.elevators were fast.They had a massage place at the hotel. Hot shower, free water and breakfast
Stayed in February 2024
Reviewed: January 27, 2024
Gary
United States of AmericaHot water only from 6-10pm. And 6-10am. But the water was not hot. The German roaches own the Cafe on the 2nd floor. Running around the bread and fruit tables. I showed them to the manager. I will not eat there again. So, I will not include breakfast. The Cafe on the first floor seems ok. Did not notice roaches there or in my room.
The room was great no roaches. Great view on 20th floor.
Stayed in January 2024
Reviewed: January 25, 2024
Jordan
United States of AmericaThe pool area looks run down. The hotel in general looks pretty old and needs renovation.
Breakfast was ok. Great location.
Stayed in January 2024
Reviewed: January 25, 2024
Tina
PhilippinesAll are good
Good location , nice staff especially the guard they all trusted and friendly
Stayed in January 2024
Reviewed: January 18, 2024
Susan
AustraliaToilet was clogged and the washer.
Stayed in January 2024
Reviewed: December 29, 2023
Harlie
NorwayBreakfast should have more choices
Rooms are big ang spacious
Stayed in December 2023
Reviewed: December 25, 2023
Janet
PhilippinesThe lobby, elevators, and front and back entrance still looked old and unpleasant. The renovation should prioritize these areas as it says a lot of the hotel. That's why my group and I were surprised that the rooms were quite big, nice and newly renovated.
The room was quite spacious compared to other hotes. The rooms were newly renovated, so it looked nice.
Stayed in November 2023
Reviewed: December 18, 2023
Klassen
SingaporeAreas in the hotel are pretty spooky.
Good location
Stayed in December 2023
Reviewed: December 8, 2023
Alyssa
Philippineswhen i arrived with an infant and 4 luggages no one helped me at all
the location
Stayed in December 2023
Reviewed: December 1, 2023
Nicole
United Arab EmiratesThe cleanliness of the place leaves much to be desired. Dust is visibly accumulating, and it is apparent that the hotel has aged, as reflected in their bedsheets and towels. It is clear that they are in need of an upgrade.
The room is incredibly spacious, surpassing the size of other hotel rooms in the area. Its location is very convenient, with easy access to public transportation and lots of nearby fast food restaurants, malls, and banks.
Stayed in November 2023
Reviewed: December 1, 2023
Shao
PhilippinesThe key card is not properly working i have to go down again and again
Its at the center
Stayed in November 2023
Reviewed: November 27, 2023
Herald
PhilippinesBreakfast was not included in the room we stayed. Some of the amenities, rooms and leisure activities were not available. Such as the massage pool, rooftop coaster, breakfast, drinking water, etc. Agreeably not a good value for money. I was so proud at first that I would have let my family experience a 4-star hotel. Yet we stayed like in a 2 or 3-star one.
The staff were all nice.
Stayed in November 2023
Reviewed: November 6, 2023
Jake
PhilippinesTowels not washed properly when we arrived and on 2nd towels not been changed
Stayed in October 2023
Reviewed: October 23, 2023
Behrend
Canadahave a toaster but no sliced bread to toast
Stayed in September 2023
Reviewed: October 18, 2023
Paul
PhilippinesNothing
Room clean wish rides and others things were open clean Room friendly staff 😌 food good
Stayed in October 2023
Reviewed: September 29, 2023
One
United States of AmericaThe check in and check out process were both very lengthy and unorganized. The kitchen also tried to double charge us for meals. There was no room service available. The spa only Jaír extension and only twice a week. The beds were very hard and the pillows were also hard. The windows were very dirty so the view was not so good. The location was very dirty and crowded.
The staff were very nice and friendly.
Stayed in September 2023
Reviewed: August 22, 2023
Fretzie
SwitzerlandConstruction going on without informing guests. It looked more like it was a condo room, with no essentials just towels. The pool area was awful.
The fact that it is accessible. And good for one night stay to proceed to other places.
Stayed in August 2023
Reviewed: July 29, 2023
Ben
United KingdomOne of our room’s aircon is not working
Located in town proper.
Stayed in July 2023
Reviewed: July 21, 2023
Jacob
AustraliaCould be more clean. Shower drain blocked
Good location
Stayed in July 2023
Reviewed: July 4, 2023
Ayra
United States of AmericaHot water only for specific time
Stayed in July 2023
Reviewed: June 29, 2023
Christopher
United KingdomBreakfast not included
Stayed in June 2023
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