Block 12 Reclamation Area, Palanca Avenue, SM City Bacolod Complex, 6100 Bacolod, Philippines
#1 of 30 hotels in Bacolod
Guests' ChoiceBased on 810 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.4
Facilities
8.9
Staff
9.3
Value for money
8.4
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 30, 2024
Amela
United States of AmericaSmall bathrooms
Newer facility
Stayed in April 2024
Reviewed: April 29, 2024
Anna
Philippinesnone
the location and the service
Stayed in February 2024
Reviewed: April 27, 2024
Charlie
United States of AmericaNothing
The location, service & the friendly staff
Stayed in April 2024
Reviewed: April 26, 2024
Stefan
GermanyGreat Place!
Stayed in March 2024
Reviewed: April 24, 2024
Rolin
QatarLocation and experience was very good
Stayed in April 2024
Reviewed: April 18, 2024
Mark
PhilippinesSurroundings. Parking too tight.
Very convenient attached to mall.
Stayed in January 2024
Reviewed: April 14, 2024
Elly
AustraliaThe air conditioning was cold and unable to be adjusted to the temperature that I wanted it, which made for an uncomfortable nights sleep at times.
The staff were wonderful. Very kind, and welcoming
Stayed in April 2024
Reviewed: April 11, 2024
Alicante
CanadaThe towel and sheets are a bit too old
Location and the staffs
Stayed in April 2024
Reviewed: April 9, 2024
Perlita
United States of AmericaAccessibility
Stayed in April 2024
Reviewed: April 8, 2024
Ma
United KingdomNothing
Nice and clean and accessible
Stayed in April 2024
Reviewed: April 8, 2024
James
United States of AmericaAll good
Clean, nice location next to the SM mall
Stayed in April 2024
Reviewed: April 8, 2024
Marcelina
United KingdomNot very clean
Location is good
Stayed in April 2024
Reviewed: April 5, 2024
Sabrina
AustriaWashing your clothes there is really expensive, I don't recommend. The bathroom was a bit dirty (scale)
Friendly staff, direct entrance to SM
Stayed in January 2024
Reviewed: April 4, 2024
Victorio
PhilippinesNothing
Location and room
Stayed in March 2024
Reviewed: April 3, 2024
Leonard
United States of AmericaAnts on the reception area. Also the shower was not as clean as it should be and the furniture should be upgraded. The room are starting to show it’s age. I’ve stayed at the This location in the past, it’s time for a little face lift.
The location is perfect for catching the ferry and the staff is the best. SM Mall is right next door if you want to get some shopping done or if you want to enjoy one of many dining options. The beds are the best part! Clean and very comfortable.
Stayed in April 2024
Reviewed: March 30, 2024
Rudy
United States of AmericaNon applicable
The entire experience was wonderful. The staff, room, and food were absolutely amazing
Stayed in March 2024
Reviewed: March 30, 2024
Abegail
PhilippinesOnly one thing a terrible smell near room 326 needs to be addressed
Great hotel everything we needed bar service great by pool Emman great behind bar Manager very helpful team pat yourself on the back well done another happy guest Front of house very attentive to our needs
Stayed in March 2024
Reviewed: March 24, 2024
Leigh
AustraliaClose to everything, clean
Stayed in March 2024
Reviewed: March 23, 2024
Winston
United States of AmericaNot very good food
Coffee
Stayed in March 2024
Reviewed: March 18, 2024
Angelie
United KingdomIt is next to sm mall
Stayed in March 2024
Reviewed: March 17, 2024
Meredith
AustraliaNothing
Modern Hotel attached to large mall. Helpful staff.
Stayed in January 2024
Reviewed: March 17, 2024
Meredith
AustraliaStrong smell in hallway , staff worked hard to fix problem
Nice modern Hotel
Stayed in January 2024
Reviewed: March 16, 2024
Erlinda
SwitzerlandThe surrounding area is not really pleasant at the moment- many construction going on. Not a place to explore on foot. the Noise level in the restaurant can be intolerable at times. No lounging area. too bad didn't have time to check out the pool.
Stayed in February 2024
Reviewed: March 14, 2024
Danila
PhilippinesBed was hard, bathroom has no space for toiletries.
Good location , connected to the mall, near other destinations . Staff were courteous and helpful
Stayed in March 2024
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