Nothing

The room I booked was with pool access and very spacious. We enjoyed the massage service by the pool side also. Very good breakfast buffet

Stayed in February 2024

Breakfast was so-so. PWD discount was not given for a pwd guest, clearly in violation of the Republic Act No. 10754. Not even the VAT was returned by the hotel. Clearly, not a hotel for seniors and PWDs. They make the excuse that since it was booked thru so called OTA (Booking.com), that no discount is allowed. Booking.com even reached out to them but they just ignored and did not provde an answer to the discount issue. Incidental deposit of P6000 for a room for two is way too much.

Beds are comfy, room is very clean, quiet and relaxing. My mom enjoyed soaking in the bathtub, so appreciative of hotel manager/staff who helped my mom, a pwd guest, with her restricted diet. Though Hennan Lagoon is located far from the beachfront, I so appreciated that we were allowed into the Hennan Regency beach bed as long as you had the Hennan towel for identification.

Stayed in May 2024

The front desk didnt even explain to me when i check out about the 6,000 deposit using my credit card, on how it will return to me.. but the lobby crew explained to me very well but supposedly will explain by front desk.

The staff was so kind and helful

Stayed in April 2024

Being a swim up pool room, it is obvious that the room has been used a lot and probably could use an upgrade. We had a double bed + single bed room and it was enough for our 2 adult + 2 kids but we only had the one suitcase and large duffle bag. The room would not be able to accommodate another suitcase. The property is 100 meter walk down a side street from the beach. So no room has a beach view but all the rooms have a pool view room. Overall the room and property was great for our short family holiday.

We had a swim up pool room and it was great for the kids. We couldn't get them out of the pool. The staff were very accommodating and friendly. Always smiling and happy to help with any queries we had.

Stayed in April 2024

The bed was a bit hard and unfortunately we both left with a bit of stiffness in our back. But overall can’t complain ! Breakfast could offer bacon.

The staff was super friendly and pool was so clean and beautiful. Breakfast was good

Stayed in April 2024

Its doesn't have its own beach front. It would be nice if we have welcome pastries with welcome note. The smart lock of our door became faulty but they immediately took action. Our flight back was early, we had to check out before 530am. i hope they have packed us some simple breakfast to bring on the way to the airport.

I love that it has a very big pool. I love that they clean the room regularly. The staff are friendly. Its very convenient to get a ride when you dont want to walk to the beach or when going to other resto or hotels. Love the band that plays every night.

Stayed in April 2024

Breakfast have lines, and then we requested for lugaw to take away but they asked us to pay 350.00 pesos, but that's for the baby! The baby paid for the stay and breakfast, he only eat a little then asking us to pay if we want to get a lugaw without anything in it.

The pool

Stayed in March 2024

none. everything is in good shape and place service is well good and mannered only few staff is not that well mannered with curtesy

the location is a bit far from the beach front. which the site missed it to mention breakfast is ok beach by any chance is ok with the so called access with towels only. but it was too many

Stayed in April 2024

king size bed rooms a bit old design

nice pool

Stayed in April 2024

Poor wifi connection

Location and breakfast

Stayed in April 2024

Everything

Stayed in March 2024

The only thing that might need to improve is wifi in the premium room. We got upgraded to premium room, it’s far away from the pool area so we didn’t get any wifi, it made it a bit inconvenient for us. Everything else is great.

I love that the staff is really friendly, helpful & accommodating. The room is nicer than the photos. It was clean and so comfortable. The bed is very soft. The pool, landscape & breakfast buffet were amazing! Love the pool view at night, it looks sooo fancy.

Stayed in April 2024

The swimming pool wasn't always clean and its edges look old and broken.

Spacious rooms, abundant selection of good food for breakfast, good service and attentive staff. 5 minutes walk from the beach is perfect

Stayed in February 2024

Far from the Beach

Breakfast is very good

Stayed in March 2024

None

Privacy and accommodating, relaxing vibe

Stayed in April 2024

Short window hours for breakfast

Staff are very friendly and kind. We stayed in a family room which is a good size for a family of 5.

Stayed in April 2024

Lunch and dinner

Breakfast and comfort of the room

Stayed in March 2024

Too many guests for bfast waiting time is long

Stayed in March 2024

Clean and comfortable

Stayed in March 2024

Bad internet connection

Stayed in March 2024

The beds were very noisy even if u are sitting lightly

The view from the room, spacious and clean, near to the beach walking distance

Stayed in March 2024

Ash trays in the hallways and some of the other guests slam the doors they’re heavy

Well maintained

Stayed in March 2024

The room was a little bit dated and no usb/international plug sockets. No direct access to the beach, closest a 5 mins walk down a dark (in the night time) rubble road. Breakfast was good, but if you didn’t get in early, it got very busy and not much food left.

Nice hotel in a good location, close to the beach/shops/restaurants. Swim up room a nice luxury, could sit outside and hear the live music from the hotel restaurant in the evenings. I would stay here again, as I feel it is good value for what you are getting, but I feel like there are better Hennan hotels in Boracay.

Stayed in March 2024

Not a beach front

very good hotel, clean, staffs are good friendly, accomodating.

Stayed in March 2024