Exceptional experience at this hotel! Impeccable service, stylish and comfortable rooms, and a fantastic array of amenities. The attention to detail and friendly staff made our stay truly memorable. Can't wait to return!

Stayed in January 2024

The room and the facilities a bit old

Walking distance from the best ski site in the area and from the thermals Good breakfast Spacious room

Stayed in January 2024

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- it was clean - very close to the ski resort - friendly staff - comfortable rooms - good breakfast selection

Stayed in January 2024

Reception little cold..

Breakfast

Stayed in December 2023

Dinner is only possible until 1800, which is a bit odd. The spa is small and the cold shower and the steam cabin where out of service. But the sauna cabin is of good temperature.

The hotel is fantastic, we had room 113 and it has luxury carpet and it measures about 40sqm. Furniture is of high standard. The breakfast is served with local food and very tasty.

Stayed in December 2023

Nothing

Fantastic value for money

Stayed in September 2023

No water in the room on second night and none available when requested from night porter .

Great value for money , very good breakfast , lovely pool and jacuzzi.

Stayed in September 2023

Amazing holiday.

Stayed in July 2023

I was little concerned about parking my car at the front and in the adjacent parking - parking in front is for the restaurant, but nothing to worry about in the end. Seems very safe everywhere and people there to relax.

My wife and I were so pleased with the dinner service - the two ladies serving us were super efficient, friendly, faultless. Dinner was very well made and tasty - compliments to the chef! Excellent location in the heart of Bialka Tatranska and very close to Terma Bania, the main point of our visit. There is the meeting point in the adjacent car park for the offroad buggy tours if that's your thing. Looks really good. All the facilities were great. Supermarket next door and toursist shops. Our room included a balcony with good views.

Stayed in June 2023

Limited Jacuzzi's, there are only 2.

Very welcoming staff. Nice choice of breakfast. Amazing swimming pool, super clean.

Stayed in June 2023

Towels wasn’t exchanged.

Location is great. Stuff was very friendly.

Stayed in May 2023

The window was too high, we had the feeling that the room had no windows at all

Quality service, the level of the hotel is higher than 3 stars!

Stayed in April 2023

manager was great and super friendly, easy parking, good access to everything surrounding and easy to find

Stayed in March 2023

Room 209. Shower valve doesn't seems to work properly - hot water all the time.

Breakfast!!!

Stayed in March 2023

great breakfast and amazing staff

Stayed in March 2023

Brekfast was good , staff should to learn English language

Stayed in January 2023

1.The temperature of the room was a litle bit cold. 2.From the bed i can't watch to the Tv because is pozitioned on the left wall and the room has floor with 3-4 stairs inside

Breakfast is very good

Stayed in January 2023

Breakfast was excellent, plenty of choice, friendly staff

Stayed in February 2023

The hotel offers a lunch menu, but you have to let them know in advance. Would have been great if someone told us earlier. Also, the hotel (bar, restaurant) closes at 10 pm.

Nice hotel with lots of amenities as described. Late Check-In without problems, spacious room, comfy beds. Just a few minutes walk to the kotelnica slopes, shops and restaurants nearby. Friendly and helpful receptionist.

Stayed in January 2023

The rooms were cleaned every day but could have been tidied better.

Amazing staff who looked after us very well. Particularly Charles who spoke good English and arranged lots of activities for us and was always helpful and cheerful. Wonderful breakfast. Easy parking. easy walk to skiing but too far for ski boots so we drove.

Stayed in February 2023

Nice, clean, good breakfast.

Stayed in January 2023

The outdoor pool was out of order.

Breakfast was not too diverse but good enough for keeping you full while skiing. Big parking lot, The room was huge with a cute balcony, room service was great as well as the reception crew, especially one worker in the reception, unfortunately I can't recall his name but he was a young blond guy, spoke very well in English and helped us in anything we need with a big smile, he told me that he's new at the place, if its possible to say a huge thank you from us we will be glad.

Stayed in December 2022

Sometimes it was hard to understand. Not everyone speaks english. Miss on the reception does not speak english at all when we came so we did not get any information. We could found out everything but it is nice when you get doke information during "welcome talk".

Perfect hotel for families. Family rooms, indoor and outside playgroung, two whirpools. Outside pool is heated. During our staying 31 degrees. You only need to go out of the hotel. Swimming pool is next to it bu you need to go out. Very good and ritcg breakfast.

Stayed in October 2022

As expected all in order happy with the stay.

Stayed in June 2022