Rua de São Pedro de Alcântara 39-49, Misericordia, 1250-237 Lisbon, Portugal
#18 of 391 hotels in Lisbon
Guests' ChoiceBased on 259 hotel reviews
9.3Cleanliness
9.7
Comfort
9.7
Location
9.7
Facilities
9.5
Staff
9.6
Value for money
8.8
Free WiFi
9.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 17, 2024
Raed
United KingdomSome rooms over look very raucous establishments.
Location & Staff.
Stayed in April 2024
Reviewed: March 18, 2024
Ahmed
Saudi ArabiaNothing
The staff were amazing They provide us with free upgrade the last night
Stayed in January 2024
Reviewed: February 14, 2024
Rohit
IndiaThe air-conditioning control was beyond our control As a result we had to open the door for ventilation which resulted in the party from the side street to disturb our sleep Not the hotels fault at all It was Saturday night and the party continued till 545 am The hotel responded with a change of the room which was much appreciated
The location The overall hotel was super
Stayed in February 2024
Reviewed: February 9, 2024
Judith
United States of AmericaVery little storage area in room. Room lighting and bathroom lighting were less than adequate
Very friendly helpful staff. Informative and pleasant wine tasting
Stayed in February 2024
Reviewed: December 20, 2023
Foteini
United KingdomThe breakfast was poor for a 5*, but otherwise an excellent property
Stayed in November 2023
Reviewed: December 19, 2023
Omid
United States of AmericaLocation was unbelievable. Staff was so friendly especially Barbara at the front desk.
Stayed in December 2023
Reviewed: November 25, 2023
Gonzalez
United States of AmericaNoyhing
The staff was totally outstanding and very helpful
Stayed in November 2023
Reviewed: November 1, 2023
Hall
United KingdomNothing
Breakfast delicious, such lovely staff.
Stayed in October 2023
Reviewed: October 27, 2023
Anne-ruth
United KingdomThe only downside was the fact there was no room to put my washbag out in the bathroom as there was no available shelf.
Very stylish and polished property
Stayed in October 2023
Reviewed: October 20, 2023
Nvard
United States of AmericaCan’t think of anything
Superb
Stayed in September 2023
Reviewed: October 19, 2023
Amalia
SwitzerlandStaff was kind, but not very well trained for a 5 star hotel. Front desk didn't follow-up timely on our requests, they were quite pushy always asking if we brought back the hotel umbrella, restaurant staff was forgetting often to bring things to the table... Rooms nice but quite basic, limited amenities. Definitely not what one would expect for this price point.
Great location, nice property, loved the wine/ grapes theme flowing through the entire hotel offering. Also very nice small surprises in the room every evening (a small drink and some sweets).
Stayed in October 2023
Reviewed: September 27, 2023
Dave
United KingdomNo outdoor areas
Stunning building and rooms. Great location.
Stayed in September 2023
Reviewed: September 11, 2023
Karen
United States of AmericaNothing.
They are all about the little details to make you feel like a valued guest. Every night a sweet treat is waiting for you to enjoy. I looked forward to it every evening after a long day of sight seeing. Every staff member is there to assist you with anything you need. I had some bumps in the road on this holiday ( nothing to do with this establishment)and they were there with suggestions to help.
Stayed in September 2023
Reviewed: August 28, 2023
Yoseph
IsraelWe liked the location, the beauty and cleanliness of every corner , excellent restaurant, charming and helpfull team🙏🙏🙏
Stayed in August 2023
Reviewed: August 26, 2023
Jennifer
United States of AmericaParking
We loved the staff. Everyone there was lovely and so helpful
Stayed in August 2023
Reviewed: August 16, 2023
Geert
PortugalAlways a pleasure to be back. Amazing hotel, friendly staff. Nice breakfast. Great location.
Stayed in August 2023
Reviewed: August 11, 2023
Maria
United States of AmericaClean and staff super friendly and nice
Stayed in June 2023
Reviewed: August 6, 2023
Brian
IrelandN/A
Very clean and location was great. Staff were also incredibly helpful
Stayed in August 2023
Reviewed: August 2, 2023
Elisa
AustraliaWonderful location, the staff were attentive and the little extra touches made it that but more special.
Stayed in July 2023
Reviewed: June 27, 2023
Natasha
AustraliaNothing
Such a lovely and convenient location. Super luxurious hotel with very friendly staff. The customer service was tops and I really loved the little touch of the little treats they would leave in your room each day!
Stayed in June 2023
Reviewed: June 21, 2023
Mary
United States of AmericaNothing
The accommodations were elegant, comfortable and clean. Staff were friendly, helpful and treated us like family. The food was excellent! Would recommend this hotel.
Stayed in June 2023
Reviewed: June 14, 2023
Jaimetravels
United States of AmericaFantastic location close to a beautiful park/overlook with food and drink vendors. My room was enormous with a deep soak tub and separate shower. My King bed slept like a dream. The restaurant serves fresh and local food. I can't say enough about the accommodating staff and management. 10+ across the board.
Stayed in March 2023
Reviewed: June 10, 2023
Richard
United States of AmericaOne of the best hotels I’ve ever stayed at, especially for the value. Beautifully designed old manor house refashioned as a hotel—they’ve kept a lot of wonderful architectural flourishes from the original building while still making it a very comfortable hotel with good-sized rooms and all the modern amenities you’d want. Right in the heart of the trendy Bairro Alto neighborhood and across the street from a plaza with sweeping views across the city, the location could not be better and the staff was exceptionally friendly and helpful too. I Cannot recommend this highly enough!
Stayed in June 2023
Reviewed: June 10, 2023
Ronald
Indonesiaroom service offering limited
Very helpful concierge. Love the interior and decor
Stayed in June 2023
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