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Reviews of Pousada Alfama This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Rua de São Tomé 76, Santa Maria Maior, 1100-563 Lisbon, Portugal

#26 of 391 hotels in Lisbon

Guests' Choice

Review Score

Based on 363 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.4

  • Location

    9.7

  • Facilities

    9.2

  • Staff

    9.8

  • Value for money

    8.7

  • Free WiFi

    9.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 4, 2024

    10
    Will recommend to family and friends.
    • Leisure trip
    • Couple
    • Comfort Double Room with Terrace
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing

    Nice location, busy but very central to lots of activities. Staff was attentive and helpful, recommended good restaurants and had a great full breakfast.

    Stayed in May 2024

  • Reviewed: April 29, 2024

    9.0
    Great location, good food, friendly staff and small touches made our stay memorable
    • Leisure trip
    • Couple
    • Special Opening Offer - Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    We were happy with everything.

    Staff were lovely and friendly. The room was small but nicely decorated and there were small touches that made our stay very enjoyable (coffee machine in the lobby, etc). The breakfast was brilliant.

    Stayed in April 2024

  • Reviewed: April 19, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Comfort Double Room with Terrace
    • Stayed 4 nights
    • Submitted from a mobile device

    Rooms a bit too cosy aka small

    Excellent location. Good staff. Nice breakfast.

    Stayed in April 2024

  • Reviewed: April 18, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Comfort Double Room with Terrace
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing

    Freebies on arrival. Friendly and helpful staff

    Stayed in March 2024

  • Reviewed: April 17, 2024

    9.0
    Very relaxing
    • Leisure trip
    • Couple
    • Special Opening Offer - Double Room
    • Stayed 3 nights

    I would have liked to have a bigger bed and two duvets instead of one big one.

    The breakfast was very good - Would have liked to have boiled eggs but you can´t have everything :-)

    Stayed in April 2024

  • Reviewed: April 17, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Mansard - Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was small but clean and comfortable.

    Location and breakfast were wonderful!

    Stayed in April 2024

  • Reviewed: April 11, 2024

    9.0
    Lovely hotel in Alfama. Would definitely stay again.
    • Leisure trip
    • Couple
    • Comfort Double Room with Terrace
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was small, but that is a reality of location we chose to stay. Disappointed the hotel had run out of tiles which is part of the welcome to the hotel so we did not receive one.

    Location was a nice experience. Excellent breakfast in a beautiful breakfast room with lots of selection. Coffee selection and water available 24/7. Lovely alcove at front of hotel to sit and relax. Clean and inviting. Rita very helpful with restaurant recommendations and helping with our room temperature.

    Stayed in April 2024

  • Reviewed: April 11, 2024

    10
    Beyond our expectations
    • Leisure trip
    • Couple
    • Mansard - Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Location, breakfast, comfort... everything was perfect. They welcome you with pastel de nata and cherry liquor. Hotel is located right behind the most popular view point of Alfama. It has a great view. It is easy to reach to other places. It serves breakfast everyday. You get to have your breakfast in a very relaxed, cozy area. They also have a good quality coffee machine in the lobby (available for 24 hours). You can either get your coffee take away or enjoy it in the small garden for free. It is also really great for them to give bottle of water each day. Lastly, the rooms are very comfortable and they provide cleaning service everyday.

    Stayed in April 2024

  • Reviewed: April 5, 2024

    8.0
    Certainly will come back
    • Business trip
    • Solo traveler
    • Special Opening Offer - Double Room
    • Stayed 1 night

    The room is so tight and the view from the room was not that great

    Location, friendly staff and clean room

    Stayed in April 2024

  • Reviewed: April 3, 2024

    10
    Relax and comfortable
    • Leisure trip
    • Couple
    • Special Opening Offer - Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    They seem to have a contract or some kind of agreement w a car service . They keep offering them instead of other modes of transportation. It makes me wonder if the staff gets some kind of an incentive for selling it.

    Stayed in April 2024

  • Reviewed: March 29, 2024

    9.0
    Hotel and staff excellent. Make you feel special with all the extra touches
    • Leisure trip
    • Couple
    • Comfort Double Room with Terrace
    • Stayed 3 nights
    • Submitted from a mobile device

    One staff member in the morning could smile more. Made me feel a bit uncomfortable at first

    Gorgeous, with authentic feel, classy. Little touches, like the gifts in arrival, handmade traditional tile, makes it special.

    Stayed in March 2024

  • Reviewed: March 27, 2024

    10
    Exceptional
    • Business trip
    • Couple
    • Special Opening Offer - Double Room
    • Stayed 2 nights

    Style and service and the breakfast.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Special Opening Offer - Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Amazing breakfast Excellent location

    Stayed in March 2024

  • Reviewed: March 24, 2024

    9.0
    A beautifully located bijou hotel, if a bit expensive.
    • Leisure trip
    • Travelers with friends
    • Superior Double Room with River View
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing! However, the small footprint of the hotel means the rooms are small and do not allow for twin beds, making it difficult for friends travelling together.

    Beautiful bijou hotel in a superb location, good breakfast, friendly and helpful staff.

    Stayed in March 2024

  • Reviewed: March 23, 2024

    9.0
    Perfect.
    • Leisure trip
    • Couple
    • Superior Double Room with River View
    • Stayed 4 nights
    • Submitted from a mobile device

    May be a bathroom a bit too small.

    Everything : The room, the view on the river Tage, the breakfast, the location, and the staff.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    10
    Wonderful hotel in Alfama
    • Leisure trip
    • Couple
    • Mansard - Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing.

    Wonderful hotel with lovely staff in a great location. Could not ask for a better place to stay in Lisbon.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Mansard - Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Rooms were small but beautiful and the location was amazing!! Staff went out of their way and the free breakfast (mimosas) were spot on. Great place to explore Alfama from.

    Stayed in March 2024

  • Reviewed: March 20, 2024

    9.0
    Charming short stay and excellent hospitality team.
    • Leisure trip
    • Group
    • Superior Double Room with River View
    • Stayed 1 night
    • Submitted from a mobile device

    No criticism of the hotel at all, but note it is a boutique hotel with a small footprint and so does not have much in the way of garden/lounge spaces or a restaurant.

    Excellent and friendly staff. Impressive breakfast in such a small space and well managed by the team. Helpful advice on local eating options - very successful in our case. Great in-room supplies.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    9.0
    Excellent in every way.
    • Leisure trip
    • Couple
    • Comfort Double Room with Terrace
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing to dislike

    Ideal location. Very friendly and helpful staff. Comfortable room and delicious breakfasts. Plus a cake and bottle of champagne as it was my husband's birthday. Would recommend.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Special Opening Offer - Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    My only comment here is that it would have been nice to have a coffee machine in the room, but honestly, this wasn’t a deal breaker as there was limitless good coffee available in the lobby

    This was one of the best hotels I’ve ever stayed in. The staff were fantastic, the location was brilliant, and overall had a 5-star experience

    Stayed in March 2024

  • Reviewed: March 13, 2024

    10
    Loved our few days here. Perfect spot for exploring Lisbon.
    • Leisure trip
    • Couple
    • Comfort Double Room with Terrace
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing - can’t fault it!

    Great room, fabulous location in the old town yet really quiet at night. Friendly staff and great service.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Mansard - Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    At breakfast it got very busy sometimes, an extra coffee machine would have helped a lot!

    Great location, beautiful hotel, staff very friendly. Breakfast was delicious, good selection squeezed into little area, and sparkling wine! The welcome gift was a lovely bonus too!

    Stayed in March 2024

  • Reviewed: March 8, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Comfort Double Room with Terrace
    • Stayed 3 nights
    • Submitted from a mobile device

    Norhing

    Breakfast very good and great choice All staff helpful and friendly

    Stayed in March 2024

  • Reviewed: March 5, 2024

    10
    Great, beautiful hotel for a citytrip to Lisbon!
    • Leisure trip
    • Couple
    • Superior Double Room with River View Plus
    • Stayed 3 nights

    Nice and central location, with great view of the river. Compact but comfy and clean rooms. Nice, sturdy but comfy bed. The room was pretty warm but AC available and windows can open wide. The property is well-maintained. Simple but nice breakfast with all the basics covered. Great fresh fruits and even champagne if you like.

    Stayed in March 2024

Showing 1 - 25

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