Norra Slottsgatan 9, 801 38 Gävle, Sweden
#3 of 12 hotels in Gävle
Guests' ChoiceBased on 152 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
9.2
Facilities
8.3
Staff
9.1
Value for money
7.8
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 2, 2024
Jörg
SwedenAtt the restaurang the staff wasn’t so good. We had to wait to long and I think it were to much for some of them.
Staff in the reception was very good!
Stayed in April 2024
Reviewed: February 25, 2024
Jasmine
TaiwanSome renovations going on but aside from that, no problems at all!
The pool and sauna were a really great touch to our stay!
Stayed in February 2024
Reviewed: February 13, 2024
Lisa
SwedenWe visited in winter and the pool was too cold to swim in. The room was also too cold. It was -10 degrees celsius outside but the radiator in the room was barely warm. However the staff immediately provided a portable heater when requested.
Fantastic breakfast buffet with a big selection, large and comfy bed, clean and fairly spacious room, very modern and clean bathroom, fluffy towels, quiet hotel, close to shops.
Stayed in February 2024
Reviewed: February 11, 2024
Anthony
United KingdomVegetarian items at breakfast
The staff were great, the room spacious and nicely furnished with a super bathroom. Nice bar too and a great breakfast. The heated garage under the hotel was also first class. And it has a lovely pool. Finally it was great value for money.
Stayed in February 2024
Reviewed: January 30, 2024
Mykola
EstoniaPorridge was inedible, my 4 years old child I could only eat pancakes and fruits from the whole selection.
Breakfast was tasty with good variety for adults.
Stayed in January 2024
Reviewed: October 4, 2023
Stefan
SwitzerlandCleanliness and appearance of the public areas
It was good. I always appreciate a chef making the eggs and omelets
Stayed in September 2023
Reviewed: October 1, 2023
Jenny
SwedenBreakfast area was a bit crowded. Would have been better if the food was set up on a larger area.
Loved the newly renovated room. The nice poolarea, friendly and helpful staff, beautiful bar/restaurant area.
Stayed in October 2023
Reviewed: September 30, 2023
Agung
Netherlandsvery good breakfast, top location middle in the city
Stayed in September 2023
Reviewed: September 21, 2023
Allan
CanadaMore lights in the room.
Breakfast was good. Location was good
Stayed in September 2023
Reviewed: September 11, 2023
Highlander
United KingdomBar shut at 10pm on Sunday, after a a long days work a bit disappointing.
Great staff, good breakfast and really nice rooms, central city location, so the views where obviously not scenic, parking was not cheep but again city location
Stayed in August 2023
Reviewed: August 1, 2023
Gowtham
SwedenLocation in city Amenities like pool, spa, Gym
Stayed in July 2023
Reviewed: July 18, 2023
Colin
United KingdomRoom was a bit dark and mini bar expensive.
Location, nice breakfast.
Stayed in July 2023
Reviewed: June 6, 2023
Lucia
SwedenDidn't get the room as pictured, it was a small double bed (instead of two single beds as written), and an attic room, farthest from the lift.
Reception staff, Location, Rituals, breakfast
Stayed in June 2023
Reviewed: June 4, 2023
Huu
SwedenIt's not about the hotel, but it was confusing when I needed to find a place to park near it. Based on the sign, you need to park on either side of the sidewalk. I arrived at night so it was quite cold and inconvenient to go outside and figure it out.
Continental breakfast, the staffs are amicable. Usually has bacon and eggs. I would love to have more vegetables and fruit variety. It has a pool so you should arrive early and enjoy it. Cozy and clean room
Stayed in March 2023
Reviewed: May 5, 2023
Hamidreza
SwedenShower leaking everywhere in bathroom, Rooms temperature not adjustable
Location, comfortable, good breakfast
Stayed in May 2023
Reviewed: April 22, 2023
Hazel
United KingdomThere wasn’t a bar in the evening The public space was lovely but a drink - even coffee would have been better
Nice comfortable room but no view. Good choice at breakfast. Nice public space
Stayed in April 2023
Reviewed: April 9, 2023
Martin
SwedenYes
Good breakfast Found a rusted jewelry on the bortom of the pool so I guess the poolperson needs a course. Nice staf Good room Fossests and toalett from the 90' dont mind giving you much more water then the enviroment need to put up with
Stayed in April 2023
Reviewed: January 31, 2023
Dave
Canadalate night party on the weekend (Friday, Saturday) was less than favourable
staff, comfort and location
Stayed in January 2023
Reviewed: January 27, 2023
Adam
United States of AmericaBreakfast was good, but I would appreciate better tea selection and some creativity. Plus I was missing real Nutella :)
Good size of the room. Quite despite of central lokation.
Stayed in January 2023
Reviewed: September 22, 2022
Johanna
FinlandThe table in the room was dirty an the room could have been a little cleanier.
Location in the centre was great. Breakfast was also good. There was no air condition, that would be a problem if it was hotter, but was ok for me. Room was nice and spacious, it could have a little cleanier though.
Stayed in September 2022
Reviewed: August 3, 2022
Dave
United KingdomThere isnt anything I could think of to improve.
Lovely hotel, great staff, nice bar and an absolutely stunning breakfast. Would highly recommend
Stayed in July 2022
Reviewed: July 30, 2022
David
SwedenMissleading pool picture (small pool) and bad pillows.
Location, breakfast, crew, local beers available
Stayed in July 2022
Reviewed: July 4, 2022
Gunnar
IcelandNo air condiction
Stayed in June 2022
Reviewed: June 10, 2022
Ilona
FinlandAir conditioning / ventilation not working during the night > needed to open the window to get air into the room. Dull view.
Really good bed
Stayed in June 2022
Osaka, Japan
Grasberg, Germany
Selçuk, Turkey
Viña del Mar, Chile
Brtonigla, Croatia
Rome, Italy
Liepāja, Latvia
Melbourne, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content