Stora Torget, 721 03 Västerås, Sweden
#9 of 31 hotels in Västerås
Guests' ChoiceBased on 202 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
9.4
Facilities
8.2
Staff
9.0
Value for money
8.0
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 18, 2024
Saša
SloveniaSauna was out of order. Bed was very soft.
Amazing breakfast, nice and clean hotel with nice architecture. The location is great - in the city center, very near to the public transport. Felt safe with keycard restrictions to elevators and stairs.
Stayed in April 2024
Reviewed: April 4, 2024
Riitta-leena
FinlandIt was a bit problematic to get out of the oarking lot. The gate has to be be opened from the reception, and the personnel didn't always notice that we were waiting in front of the gate.
The breakfast was excellent.
Stayed in March 2024
Reviewed: March 19, 2024
Cecilie
DenmarkOnly think I didn't like was the pillow; it was too soft and lumpy.
Great atmosphere, very friendly staff and decent breakfeast. Very quiet and great location close to city centre.
Stayed in February 2024
Reviewed: March 17, 2024
Karen
United KingdomA little dated but didn't spoil our stay.
Great location. Comfortable room and very good breakfast.
Stayed in March 2024
Reviewed: March 14, 2024
Oana
FranceLocation is great, same the facilities
Stayed in March 2024
Reviewed: March 1, 2024
Josefine
SwedenGood sized room with all amenities we wanted. Excellent breakfast Nice staff.
Stayed in March 2024
Reviewed: February 2, 2024
Sonia
SwedenThe beds were sagging in the middle. The sink was blocked a bit so it took time for the water to go down.
Staff were very helpful. Beautiful entrance of the hotel. Breakfast was good. Lots of choice.
Stayed in January 2024
Reviewed: January 9, 2024
Jennie
SwedenThe rooms were a bit dated but still comfortable
In the center of town
Stayed in December 2023
Reviewed: December 22, 2023
Anna
FinlandThe rooms were very hot (in winter!). Couldn't sleep that well.
Very beautiful, historical building.
Stayed in October 2023
Reviewed: December 8, 2023
Jimmy
SwedenSome problems with elevators, card reader was struggling.
Stayed in December 2023
Reviewed: November 22, 2023
David
United KingdomGood WiFi; good shower; comfortable bed. Bishops Arms
Stayed in November 2023
Reviewed: November 6, 2023
David
South AfricaThe bathroom in the standard double was very small, particularly the shower. The hotel was full, which meant that breakfast was a bit crowded, but I always managed to find a table. Most of the staff were very friendly, some were not particularly friendly but were polite.
My first room was a standard double, and was comfortable, although with few frills. Having a decent pillow was a big plus, though (you need to choose one at reception if you want a special pillow). My second room was a deluxe double and that was great, far bigger and with both a shower and a bath. The breakfasts were good, with nice choices, and the Bishops Arms, attached to the hotel, had good food, good atmosphere and a large variety of beers on tap!
Stayed in November 2023
Reviewed: October 7, 2023
Quirine
SwedenIt was quite warm in the room and the window could only be opened for less than 1cm.
Good location, comfortable bed, nice view from our room, good breakfast.
Stayed in October 2023
Reviewed: October 5, 2023
Jussi
FinlandGood breakfast, parking available and a charger for EV. Thanks.
Stayed in September 2023
Reviewed: August 24, 2023
Magnus
SwedenGreat location
Stayed in August 2023
Reviewed: August 22, 2023
Mariia
UkraineThe room haven’t looked like on a picture and the request to have 1 queen bed was confirmed but we get 2 beds what was not comfortable for us.
The room was clean, the building really beautiful inside and outside, was good breakfast.
Stayed in August 2023
Reviewed: August 20, 2023
Anke
GermanyRooms seem a bit dated, the curtains could use a wash
Very good central location and friendly staff; good breakfast
Stayed in August 2023
Reviewed: July 29, 2023
Peng
SingaporeMany heavy doors and steps
Convenient location for places of interest and food, nice building architecture, good breakfast
Stayed in July 2023
Reviewed: July 28, 2023
Adrian
United KingdomRooms very dated. I stayed here 10 years ago and the room then was more modern than the one I got this time, even though we paid more for a superior room. The bath was away from the wall, so couldn't use the shower as the water would go down the back of the bath onto the floor. Bath panel looked ready to fall off. Corridor outside the room looked very neglected. Nice hotel, but needs some money spending on it to bring it up to standard.
Location is great, right in the city centre. Rooms were large and bed comfortable
Stayed in July 2023
Reviewed: July 27, 2023
Iris
SwedenRoom was small, next door was a barking dog that started barking early in the morning
Good breakfast, pleasant staff
Stayed in July 2023
Reviewed: July 26, 2023
Barbara
AustraliaReal milk in the fridge would have been good
Breakfast was exceptional. Staff were excellent
Stayed in July 2023
Reviewed: July 3, 2023
Erica
United Kingdomjust be aware that there is a cooling system in the bedrooms but not a full blown modern air-condition unit. fine if you keep the bedroom window closed all the time.
the staff were all very helpful and friendly. the double room was comfortable and with a very nice view out on a courtyard and cathedral. they lent us bikes which was fun and there was no extra charge. the breakfast is excellent and parking provided was very useful.
Stayed in June 2023
Reviewed: June 18, 2023
Lars
SwedenLocation cannot be better in this town, very central. Breakfast was good not great. We stayed only one night and didn't use any other services.
Stayed in May 2023
Reviewed: June 12, 2023
Mojca
SloveniaVery nice hotel.
Stayed in June 2023
Espoo, Finland
Washington, D.C., USA
Almuñécar, Spain
Johannesburg, South Africa
Bhubaneshwar, India
Dubrovnik, Croatia
Zixing, China
Arinsal, Andorra
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content