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Reviews of Sure Hotel by Best Western Arena This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Baldersgatan 4, Centrum, 411 02 Gothenburg, Sweden

#58 of 77 hotels in Gothenburg

Guests' Choice

Review Score

Based on 846 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    8.5

  • Facilities

    7.7

  • Staff

    8.5

  • Value for money

    8.0

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 8, 2024

    8.0
    Location ideal as close to train station and in center of the city. Room was clean, staff friendly and breakfast was ver
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The frontage could be improved . At first impression it did not look like the outside of an hotel.

    Location, very friendly and helpful staff.

    Stayed in May 2024

  • Reviewed: April 26, 2024

    8.0
    I recommend this hotel.
    • Leisure trip
    • Group
    • Small Double Room (55 in bed)
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was fine, I recommend this hotel.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Confrontable room and clean

    Stayed in April 2024

  • Reviewed: April 21, 2024

    8.0
    First solo-trip experience in Sweden
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night

    Nothing, it went all well.

    Spent a night in a single room for my first solo-trip adventure; it was a very nice room with a lots of space actually. Windows were facing a very quiet street and I had a very good night of sleep. The breakfast was very nice: simple but good things on the table and you could find both savoury and sweet options; also good choices for vegetarian/vegan options such as plant-based yogurt and milk that were available. Check out is super easy and the staff was very kind.

    Stayed in April 2024

  • Reviewed: April 19, 2024

    9.0
    Value for money
    • Business trip
    • Couple
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good location

    Good location I am satisfied

    Stayed in April 2024

  • Reviewed: April 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Not the most easily accessible with public transportation and a bit more outside of the downtown area. Noise travels easily into rooms, especially heavy doors closing.

    Good value with the breakfast included. Comfortable bed. Excellent shower. Everything clean!

    Stayed in March 2024

  • Reviewed: April 16, 2024

    9.0
    Weekend
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Near central station, where you take a bus to go to the airport. Perfect position to visit the city.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    8.0
    I recommend it for everyone
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Hotel is a cheap solution based close to the city center. It is clean and the big benefits are breakfast, which is really tasty and sweets (+coffee, tea and juice) available in the evening. Also, staff is very kind and polite!

    Stayed in April 2024

  • Reviewed: April 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was good. It would have been nice to have some games available in the common areas. Also a big paper map would have been useful to get an overall feel of the layout of the city.

    Good central location. Helpful staff. Very nice breakfast. Tea and biscuits available in the afternoon was appreciated.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    WiFi is with password, I didn’t know and I have discovered it when I was already in the room. I have checked myself in at 11 PM so was too tired to go back to reception and ask. So may be it is a good idea at the reception staff will provide the password from the beginning

    Everything was good, spacious room, the price is one of the best in all the Sweden. Clear room, with all the facilities.

    Stayed in April 2024

  • Reviewed: April 9, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    The lights in our bathroom didn't always stay lit which made us shower and go to the toilet in the dark. Not very friendly for people who have difficulties to walk since you have to take a flight of stairs before reaching the elevator.

    I recently stayed at this fantastic hotel and was thoroughly impressed by its superb location, nestled perfectly for exploring the beauty of Gothenburg. The cleanliness of the rooms exceeded my expectations, and the breakfast spread offered a delightful array of options to cater to everybodies taste. Moreover, the friendly staff made my stay even more enjoyable, and the spacious rooms provided a comfortable retreat after a day of sightseeing. I highly recommend this hotel for an unforgettable stay in Gothenburg!

    Stayed in March 2024

  • Reviewed: April 6, 2024

    8.0
    Excellent serviceminded staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was a little crowded, could have been spaced out over an extra table. Room cleaning could have been a little better. No bath towels in the room as default was a bit annoying as well.

    Very friendly, helpful and service minded staff. Rooms were nice, good size and massage tub was a nice bonus.

    Stayed in April 2024

  • Reviewed: April 5, 2024

    9.0
    Overall our stay was very pleasant Happy to recommend to everyone looking for good accommodation at a fair pric
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The stairs at the entrance

    Location. The room was good. Bed comfortable and staff very helpful. Several restaurants nearby

    Stayed in March 2024

  • Reviewed: March 31, 2024

    8.0
    Overall it was a pleasant staty.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing much. Still bathroom could be bit bigger.

    The interior of the room was nice.

    Stayed in March 2024

  • Reviewed: March 30, 2024

    8.0
    Nice and comfortable stay overall
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights

    Breakfast - more options/changes in menu could make it better Room - Additional beds could have thicker mattresses Staff - Should be bit more courteous - staff who caused sudden splash of hot waffle mix scaring my wife suddenly, did not show courtesy to apologize

    Breakfast - overall good Room - Spacious Location - Very good Staff - Good (arranged backup waffle maker when one stopped working)

    Stayed in March 2024

  • Reviewed: March 29, 2024

    8.0
    Nice staffs, cozy room, waffles in the evenings.. Could be more clean
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was clean wherever it was visible however it was dusty in the windows and under the bed. Could be more careful with that. Other than that everything went well.

    A cozy hotel, nice staffs, tea -coffee and snacks available 24/7, waffles in morning and evenings.

    Stayed in February 2024

  • Reviewed: March 27, 2024

    9.0
    İt was good experience
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very friendly staff , grest breakfast and 24 hour free and waffle 👌

    Stayed in February 2024

  • Reviewed: March 26, 2024

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff were very helpful and friendly

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We liked the rooms, the location, and the breakfast buffet. All in all, it was great value for the money!

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Good location. Friendly staff

    Stayed in March 2024

  • Reviewed: March 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There was no potty for our youngest family member, which I have not expected when booking family room. You should think about the comfort of your guests at any age.

    The staff was welcoming, the beds were really soft, but confortable. Wonderful breakfasts and waffles with tea or coffee at the evenings were awsome.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    9.0
    Good for a short stay
    • Leisure trip
    • Group
    • Small Double Room (55 in bed)
    • Stayed 2 nights

    Everything was as per the expectation.

    Good value for money. Room is clean and comfortable.

    Stayed in March 2024

  • Reviewed: March 16, 2024

    8.0
    Short but sweet☺️
    • Leisure trip
    • Couple
    • Small Double Room (55 in bed)
    • Stayed 1 night
    • Submitted from a mobile device

    Bed.

    Very rich and big breakfast😋

    Stayed in March 2024

  • Reviewed: March 4, 2024

    8.0
    My stay was delightful, thanks to the exceptionally kind and attentive hotel staff.
    • Leisure trip
    • Group
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I had a wonderful experience at the hotel. The staff members were incredibly kind and accommodating, making my stay exceptionally pleasant. Their kindness truly stood out, enhancing the overall enjoyment of my time there.

    Stayed in February 2024

Showing 1 - 25

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