Nice breakfast, a little too elaborated dinner alternatives

Stayed in April 2024

a selection of teas that are not black would be appreciated (green tea doesnt count)

the hotel was really great, nice breakfast and the icehotel itself is absolutely worth visiting. I was breath taken by the chapel!

Stayed in April 2024

Reception staff were very friendly & helpful Anton de Man the Snow mobile guide was very nice and ensured we enjoyed our experiences. The Husky dog sleigh French lady was lovely too The bartender bar lady at the Adventure Bar was very helpful and told us how to go to the Sami museum & restaurant.

Stayed in March 2024

The service was impeccable, radiating warmth in the heart of a spectacular icy wonderland. The array of activities and the enchanting surroundings perfectly completed our journey, wrapping us in a tapestry of unforgettable experiences.

Stayed in March 2024

the restaurant closes very early. in the lounge there was no menu option. We arrived tired and had no way to eat.

Stayed in March 2024

We arranged transfer between hotel and airport. There were no instructions about how and when to meet the driver. Rather chaotic and inconvenient.

Activities are well organized and lots of fun although we did not get to see Northern lights due to weather.

Stayed in March 2024

Location/room

Stayed in January 2024

Nothing

The breakfast was excellent. We had a 4 person warm room chalet which was very comfortable.

Stayed in February 2024

You don't get your room before 6PM, and you have to be out at 9AM, because it's part of the exhibition. However, you are kinda awkwardly stuck in the lobby, if you haven't planned anything for the night. Dinner restaurant seemed more expensive than other restaurants in the area.

The sleeping bags were very warm, so we slept comfortably. You get a private locker for your things, but the rooms are open, and only closes work a blanket. Nice exhibition, lots of different ice rooms to see. Breakfast included was good. There are several activities to book at the Adventure Center, but you have to be quick, because they'll fill up quickly. Overall worth it.

Stayed in February 2024

I couldn't pay with my Mastercard .... it was little bit strange. I was able to pay in adventure office but not in hotel itself.

Stayed in January 2024

We booked the icemeny two days before our arrival via email since you can’t book it via telephone nor on there website. but when we arrived we where told that the kitchen did not check there emails regularly so we could not have it.

Everything but the room was very cold. Ha ha ha.

Stayed in February 2024

The warm rooms were too hot and we could not turn the heater down. The thermometer inside the room showed 28-30°C and we found it to be too hot for us. Some dishes in our room needed a rewash when we arrived. The shower was very basic/small. USB charging point hard to locate but managed to charge via TV USB port. Reception staff a bit miserable. Otherwise, all good.

Great location and great hotel activities. The hotel is a must see. Beautiful art and concepts. Guests are well cared for. Breakfast was divine but limited dietary options. Northern Lights tour photo: a fellow took the photo of northern lights, only a good camera snapped it. Accompanied by friendly hotel tour guides.

Stayed in January 2024

You can not free early check in even one hour. I can understand if the room was not ready clients should wait but when the room is ready and empty you should make free early check in because after long way and cold weather people need to rest as much as quikly.

Hotel is perfect. You can see northern lights in hotel you don’t need to go anywhere but you need camera to see it so you should look the sky with camera if you have good phones you can see. Rooms are clean and warm. Breakfast very diverse and delicious. there are two sauna one of free other of charge. there is a lot of activites you can do. The restorant has lunch menu open buffet around 17 euro per person and included soop, main courses ,drinks, fruit, deserts. You can come with regular winter clothes because hotel gives free snow clothes and special shoess. I am so glad for those clotes because without that clothes we could be frozen. If you want to cook there is a supermarket 500 metres away. Hotel also close to airport.

Stayed in January 2024

Beautiful place, friendly staff, great experience.

Stayed in January 2024

Location!

Stayed in December 2023

Bathroom was very outdated

Location was fabulous Hotel staff were great and friendly Activities were fun

Stayed in December 2023

Do not have direct airport shuttle altho quite near to the airport, the taxi fare abit costly.

Able to keep luggage pre check-in and early check-in the room. The room facilities is satisfied overalls.

Stayed in November 2023

It would be nice to have kitchen/ kitchenette but it’s not so bad for a short stay

Beautiful location, very clean and comfortable.

Stayed in November 2023

While breakfast spread was good, food wasnt hot enough on both days we stayed. In this cold weather would be nice to have a food thats heated well

Great experience to see the Ice rooms n have a drink at the Ice bar! We stayed in the warm rooms and they r very cozy and so r the lounge and various other areas of the hotel! Lot of winter activities/tours to keep one occupied

Stayed in December 2023

Friendly, helpful staff. Great breakfast. Love the room with big glass window, so we can just check inside if northern lights appears.

Stayed in November 2023

-

A must to see.

Stayed in November 2023

There isn’t available transportation for transfer. This makes it so much expensive.

I was surprised the entrance fee for the Ice Hotel gallery is included in the booking and so we don’t have to pay additional.

Stayed in November 2023

I wish there was a sponge to clean the dishes with. other than that, I don’t have any negative feedback to share

it is true what they say about the breakfast… it’s amazing! also the hospitality of the staff is heart warming… they were so kind to let us warm ourselves by providing gloves, overalls, and a facemask. my friend and I really enjoyed the cabins and the cleanliness of the bathroom and rooms.

Stayed in November 2023

Very little. Maybe better options for travelling around will help. It is a challenge with the limited number of taxis available! If something can be done it will be better.

The staff was excellent; always smiling, ready to help and cheerful. The residence was clean, warm and had all the necessary facilities. Food was good. The experience of staying in such a far away place with all modern facilities and support was amazing.

Stayed in November 2023