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Reviews of Scandic Västerås This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Pilgatan 33, 721 30 Västerås, Sweden

#21 of 31 hotels in Västerås

Guests' Choice

Review Score

Based on 63 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    7.2

  • Facilities

    7.6

  • Staff

    8.1

  • Value for money

    7.0

  • Free WiFi

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 10, 2024

    8.0
    Pleasant stay at average hotell, can recommend
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night

    a bit late check-in and the soap/schampoo in the room felt a little cheap.

    Location good, very nice with free parking, breakfast had a good selection and the overall was ambience nice! Extra plus for kids room, not cold in the room & swimming pool available.

    Stayed in April 2024

  • Reviewed: March 16, 2024

    8.0
    Clean, modern and comfortable hotel. Lovely breakfast and staff.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    We were unable to use the pool and sauna facilities because they were already fully booked up. You can only book a time slot when you have checked in and because of the school holidays we were too late at 3:30pm when we tried to select times for the day of arrival and of departure.

    The hotel was modern, comfortable, clean and the reception team were very welcoming and knowledgeable. The breakfast was a great spread and I enjoyed everything that I tried. My son who chooses a vegan diet also had plenty of options.

    Stayed in March 2024

  • Reviewed: January 27, 2024

    6.0
    Pleasant
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 4 nights

    Close to work and the breakfast fast good!

    Stayed in January 2024

  • Reviewed: January 24, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed drifters apart while we were sleeping. The toilet smelled really bad in the room, we had to go down to the main floor to use another bathroom.

    Restaurant, service

    Stayed in December 2023

  • Reviewed: August 27, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location not close to station. Breakfast was not refilled. Staff members took out the things that got finished mid way. There is a booking needed for breakfast but what’s the point. No one checks, everyone comes at different time the Booked and doesn’t leave.

    Room weee clean. Decor was nice.

    Stayed in August 2023

  • Reviewed: July 24, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The fact that booking room cleaning was not straight forward, my booking did not go through the hotel system even when I got a confirmation message. Hotel then fixed this after I called them.

    Stayed in July 2023

  • Reviewed: July 22, 2023

    6.0
    Nice stay.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Small and dirty dressing room and pool. One family with two kids occupies the whole space so difficult also to feel that there’s room for More people. Maybe a booking system? Breakfast was great. Dinner not so much unfortunately. My daughter could hardly chew the chicken nuggets which were cold and rubbery. Cold fries. My meat was also very hard to chew and I fought long and hard. But staff was friendly, and place was cozy

    Focus on families. Nice rooms. Cozy foajé.

    Stayed in July 2023

  • Reviewed: May 4, 2023

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Lack of fridge in room View over building site

    Super comfortable beds Nice breakfast

    Stayed in April 2023

  • Reviewed: October 2, 2022

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Superior Twin Room
    • Stayed 18 nights
    • Submitted from a mobile device

    Room cleaning has to apply one day in advance. Coffee during the work week remind me my student time: fresh coffee from yesterday. Breakfast without any fish.

    Staff is very friendly and helpful but limited by the policy's from Scandic Hotel group.

    Stayed in September 2022

  • Reviewed: August 25, 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The reception staff were not service minded and the network was so bad that I couldn't have my scheduled online meetings

    Great breakfast!

    Stayed in August 2022

  • Reviewed: August 4, 2022

    8.0
    Excellent hotel with nice relaxing atmosphere.
    • Leisure trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room is not quiet.

    The staff are great! And the kitchen staff make the best buffé.

    Stayed in August 2022

  • Reviewed: May 19, 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Standard Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Restaurant. 75% of the menu was not available and the Salmon was not good.

    Location

    Stayed in May 2022

  • Reviewed: November 5, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Receptionisten "Simon". Underbar människa.

    Stayed in October 2021

  • Reviewed: September 1, 2021

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Noise from building site opposite till about 7pm

    Clean and tidy

    Stayed in September 2021

  • Reviewed: July 30, 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room service opened the door without knocking saw our bum 😂

    Stayed in June 2021

  • Reviewed: May 6, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast! Area where the food was was very dark somewhat difficult to read "labels" so one would know what was on the table. No coffee selection. The bacon was not fried, it was "cremated".

    Clean room and comfortable beds

    Stayed in May 2024

  • Reviewed: January 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night

    Very good breakfast with nice vegan options. A special fridge with cheese, milk, yogurt, and other vegan items. Also, it's possible to request vegan pancakes in the kitchen. For kids, there is small playroom at the lobby.

    Stayed in December 2023

  • Reviewed: October 25, 2023

    10
    pleasant and tranquil
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights

    add hot milk to the menu ;)

    very good breakfast, we enjoyed it a lot

    Stayed in September 2023

  • Reviewed: July 30, 2023

    10
    Exceptional
    • Business trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pizzas was a bit boring but staff were amazing

    Breakfast, staff, room

    Stayed in July 2023

  • Reviewed: July 5, 2023

    1.0
    The worst scandic ever. They must close the hotel down. The staffs are not trained at all. too rude.
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very rude staff, unclean, cold, no extra blanket, the beds were not made. Too dirty everything, stains overall including toilet & shower. The room smells bad and freezing. They didn’t serve enough blanket for three of us. Luckily we got our bed with us and went to our caravan, picked blanket of our own.

    Very rude staff, no service at all.

    Stayed in June 2023

  • Reviewed: March 23, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room and bathroom were not worthy for that price which I paid. Not happy with the room even did not had side tables with bed

    Stayed in March 2023

  • Reviewed: November 28, 2021

    3.0
    Dirty pool and sauna area.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pool and sauna were extremely dirty, hairs and dirt all over the place. It seams like no one cleans it during the day.. you had to book your shift for accessing it in the reception, but the people that were there before us left 30 min later and shifts were only for 45 min.. The room was nothing special, surprisingly it didn't have kettle and the coffee/tea set. If you wanted something worm before going to sleep they had an expresso machine at the reception were they charge you 20 sek. The bar didn't have any gluten free beers which was also disappointing. Overall it was not worth the money at all..

    Stayed in November 2021

  • Reviewed: November 3, 2021

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night

    The "family room" with double bed and bunk-bed was very small. The staff was more occupied than they should be and therefore it took way too long to get any support.

    Large and relatively not-expensive hotel. Breakfast was good as well.

    Stayed in October 2021

  • Reviewed: October 3, 2021

    1.0
    My worst experience in the last 15 years. Not a cheap hotel but much worse that a motel
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff was unhelpful and made fun of our request. The hallways are super noisy and the room has very thin walls. You can’t sleep after 7 am or before 11pm. cold rooms with heating not working.

    Breakfast was nice

    Stayed in October 2021

Showing 1 - 25

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