The 3 elevators were broken and had to use the service elevator

The hotel is clean and nice and in a great area.

Stayed in May 2024

Our neighbors were very loud late into the night.

The location was perfect. It took us only a few minutes to walk to Central Park and the Upper East Side.

Stayed in April 2024

Room view was poor

Team very courteous and professional. Wonderfull location. Excelent breakfast.

Stayed in April 2024

A/C was a little bit noisy. The fitness center was small

The sustainability concept. Very nice deco

Stayed in March 2024

Great location. Excellent restaurant in the lobby

Stayed in January 2024

Room service stopped at 10pm and was slow.

Good energy in the lobby and room size were both a pleasant surprise.

Stayed in January 2024

View was great, cleanliness was great, modern facilities

Stayed in January 2024

n/a

New York city feeling

Stayed in December 2023

Not a great view from our room, just a brick wall and construction going on outside out window.

Good location, close to everything and very easy links to the subway/tube. Staff were very helpful and kind with everything I needed during my stay. Clean room and comfortable bed, not in a noisy location either.

Stayed in December 2023

Restaurant was delicious but cold and noisy music. Pricey rooms.

Location is super to shopping and restaurants. Green outlook of hotel is supportive of enforcement. Staff was all helpful.

Stayed in December 2023

No complimentary bottled water in room. Stated that all water was purified, but tap water was murky/milky/discolored ... so felt uncomfortable drinking that.

Suite was lovely, fresh clean linen, everything in order. Exceptionally friendly and efficient porters ... welcoming at arrival and friendly assistance when departing.

Stayed in October 2023

Full length closet

I loved the property. The ambiance was very peaceful after walking in from a crazy day in the city. I loved the room set up except for the closet. I would like a full length closet.

Stayed in October 2023

Gym

Area. atmosphere, breakfast

Stayed in September 2023

When we arrived we an taken to our room on the 4th floor which was a queen room and inwards facing room. Little did we know this meant the generator for the hotel was directly outside our window and it was extremely loud! If you're a heavy sleeper this may not be a problem but if you're a light sleeper like me it was horrendous. And given that we where spending $4000 and staying for the week it was something we weren't prepared to settle for. It sounded like the window was wide open. We informed Maria on reception and she was super accommodating and showed us another room although the room interior wasn't to our preference. So she said she would make a note for us to switch rooms the following day, which we did (at an extra total cost of $95pn) We switched to a more spacious room on the 12th floor -window facing 58th Street. Now although this was a fantastic room the downfall was that the wifi didn't work properly nor the aircon, so it was a struggle casting from the laptop to the tv or trying to work and of a night it would get really hot because the aircon system would say it was on but it wasn't. You knew it was on because you could hear it however during the night it would be silent and hot.

A fantastic location, a property focused on sustainability. The interior decor was on point and the staff where incredible and very accommodating with a partciualt Shoutout to Maria, she was wonderful. Our trip was in celebration of our enegament so the team left us a bottle of prosecco and personalised handwritten note as a congratulations! A lovely touch.

Stayed in September 2023

Toilet facilities in the restaurant. Not as well kept as could be.

The style of the hotel and its location.

Stayed in August 2023

I was so pleasantly surprised by this hotel! The staff was wonderfully attentive and thoughtful, the rooms were clean and efficient, and the bed was so comfortable (I spelt great)! Great location, too! Very comfortable, great shower, especially coming in after a late fun night. Very relaxing and private.

Stayed in August 2023

Paper coffee cups in the room

Stayed in August 2023

Room service

Friendly staff, good food and central location

Stayed in July 2023

Room was a little small. No view.

Incredible location. Attentive staff.

Stayed in July 2023

Room was tiny and had a flashing smoke alarm right above the bed. Also noise from above room dragging their chair on the wooden floors.

The location was superb, restaurant was great and the decor cool.

Stayed in April 2023

One of the employees was not nice I think Her name ( Time )

Everything

Stayed in May 2023

The room was looking into a wall and because of the external airconditioning units we could not open the window

The location was great

Stayed in June 2023

Staff could be a little bit more efficient and focused, reception staff was good, waiters seemed a bit uninterested/unenthusiastic

Location and ambiance perfect

Stayed in June 2023

the lighting can be a bit lighter the Eco laundry bag break easily. it cannot even hold and laundry inside the bag because it is very fragile

we didn’t have any breakfast in the outlet

Stayed in June 2023