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Reviews of NYC Empire Apartments

38 West 31st Street, NoMad, New York, NY 10001, United States

#26 of 65 Holiday rentals in New York

Guests' Choice

Review score

Based on 243 apartment reviews

7.3

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.3

  • Location

    9.4

  • Facilities

    7.2

  • Staff

    7.7

  • Value for money

    7.5

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 24 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio #53
    • Stayed 2 nights
    • Submitted via mobile

    Price is a little more for the place. You can reduce the cleaning charge, 120 USD is too much. I am not sure if this is charged on a daily basis or per stay. We stayed for 2 nights, and no one cleaned the room in between. We did not feel it needed any cleaning. Staff was friendly except the guy in cloakroom who lacked a smile on his face, and I felt as if it was very painful for him to reply to any query.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    6.0
    Good location when you need a place only to sleep.
    • Leisure trip
    • Group
    • Family Exterior Studio #81
    • Stayed 4 nights

    Lots of people in the lift, we had to wait several times, or take the stairs from the 8th floor. The room was not very clean, neither the bathroom. There is definitely not enough space for 6 people in the room. The bathroom is tiny and doesn't have enough space for things or towels of 6 ppl. The cooking equipment and the air-con must be dating from the 60s, i've never seen anything that old, and was afraid to use the stove. There are signs everywhere about how much you will pay if you break things - 200 $ for the microwave, 500$ for blocking the toilet. The microwave was forth 200$ only if it was sold as an antique item.

    Easy access to the subway. 24/7 consierge at the entrance. Less noise than expected.

    Stayed in May 2024

  • Reviewed: 3 May 2024

    6.0
    Great location in the great of midtown
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment #4
    • Stayed 7 nights
    • Submitted via mobile

    It was quite small and the beds were very close to one another, meaning it was difficult to walk around them.

    Location was fantastic

    Stayed in May 2024

  • Reviewed: 3 May 2024

    8.0
    Unbeatable location!
    • Leisure trip
    • Group
    • Deluxe Studio #4
    • Stayed 4 nights
    • Submitted via mobile

    Could use a little update. The hallway smelled really bad.

    Location was incredible. The view was great.

    Stayed in May 2024

  • Reviewed: 5 April 2024

    7.0
    Nice Apartment with a great location.
    • Leisure trip
    • Family with young children
    • Family Studio #54
    • Stayed 6 nights
    • Submitted via mobile

    When we arrived the first day, we found the lady on the reception disgusting and little willing to help. On the other hand, I consider that the guarantee method is uncomfortable for non local foreigners since you have to leave cash, and if you’re checking out in the morning they’ll give you the guarantee back by paypal. Today in each hotel they can make a hold in the card.

    Great Location and a pretty comfortable apartment.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    7.0
    Good
    • Family with young children
    • Standard Studio #52
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Location

    Stayed in March 2024

  • Reviewed: 21 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Exterior Studio #07
    • Stayed 2 nights
    • Submitted via mobile

    Loved the location and many wonderful people staying in the same building. Being able to leave bags before and after stay was great.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    7.0
    Comfortable and affordable.
    • Leisure trip
    • People with friends
    • Family Studio #82
    • Stayed 3 nights
    • Submitted via mobile

    It was small but expected. Just took a bit to get used to. The hallway always smelled like marijuana but the smell never got inside the room which was great.

    It was filled with everything one might need on a trip. It was near everything and if it wasn’t Metro was nearby. Nice people. Host was quick on responding :)

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    Ideal location and good quality/price ratio
    • Leisure trip
    • Family with young children
    • Family Exterior Studio #81
    • Stayed 7 nights
    • Submitted via mobile

    Noisy place but OK for vacations

    Perfect location to discover New York.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    6.0
    Fine for a night or two, amazing location
    • Leisure trip
    • Group
    • One-Bedroom Apartment #4
    • Stayed 6 nights

    The heating was stuck on so the room was very hot. We had 6 people stay and it was incredibly cramped, but I suppose that's what we expected for the price. We probably should have stayed somewhere larger since we were there for a whole week.

    Amazing location, just minutes from the Empire State Building. The apartment is in a block with concierge service which felt secure.

    Stayed in February 2024

  • Reviewed: 29 February 2024

    8.0
    Great central place in Manhattan, close to the subway, shops, everything. Room is well arranged.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment #2
    • Stayed 8 nights

    The toilet clogged 2 times, which was not nice. Also we missed a few more essentials in the kitchen like mugs, or salt.

    Great place, very central location, the apartment was fine, clean, well equipped.

    Stayed in February 2024

  • Reviewed: 30 December 2023

    8.0
    It was a perfect spot for our family holiday, great location to get anywhere you needed to. Highly recommend
    • Leisure trip
    • Family with young children
    • Deluxe Studio #89
    • Stayed 7 nights
    • Submitted via mobile

    Perfect location, great accessibility to all the top tourist spots. Clean,maintained well and safe

    Stayed in December 2023

  • Reviewed: 29 December 2023

    8.0
    Fantastic location
    • Leisure trip
    • People with friends
    • One-Bedroom Apartment #9
    • Stayed 2 nights
    • Submitted via mobile

    The system for checking out was very long. Only one person checking in and checking out,as well as looking at all the rooms to see about deposits.

    Location was fantastic Walking distance to 5th av Macy's etc. 15 walk into times square. On subway line. Fab The apartment is very clean.

    Stayed in November 2023

  • Reviewed: 25 December 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Family Studio #68
    • Stayed 2 nights
    • Submitted via mobile

    The staff were attentive and helpful😇

    Stayed in December 2023

  • Reviewed: 17 December 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Family Studio #54
    • Stayed 2 nights

    The building is pretty old, and I would have not stayed in the same residence if I did not have private restrooms. In fact, the shared restrooms on the floor were dirty and smelly.

    The position is amazing, the room is comfortable and has everything you need even though is a bit smaller. There are two queen size beds but the room is at most for three people as there would not be enough space for the luggage. The bathroom was clean, and there is also a fridge and a small kitchen.

    Stayed in November 2023

  • Reviewed: 14 December 2023

    8.0
    Brilliant stay, excellent location, good value for money, good facilities, tis is New York so expect that your accommoda
    • Leisure trip
    • Family with young children
    • Studio #53
    • Stayed 5 nights
    • Submitted via mobile

    It was quite noisy at night, other residents and the radiator system made a very loud noises throughout the night.

    The location is amazing, 5 minutes walk from Macy’s, great little studio flats, very comfortable everything you need

    Stayed in December 2023

  • Reviewed: 8 December 2023

    7.0
    We had a great family stay at the NY Empire Apartments
    • Leisure trip
    • Family with young children
    • Family Studio #54
    • Stayed 8 nights
    • Submitted via mobile

    I travelled with my three daughters, there was one or two things I didn’t like 1. The beds were not very comfortable but we were so tired every night we slept 2. There is no wardrobe in the apartment 3. Check-out is at 10am and you have to pay $5 per case to have luggage stored and 4. There is only one elevator which gets very busy

    The location of the apartment was amazing, just a few minutes walk from Macy’s. The apartment is small but we knew that before we went over. We only slept in the apartment really, we were gone every day. The shower is amazing. It was great to have kitchen equipment to use within the apartment.

    Stayed in December 2023

  • Reviewed: 5 December 2023

    7.0
    Empire State Apartments
    • Leisure trip
    • People with friends
    • Deluxe Studio #5
    • Stayed 4 nights
    • Submitted via mobile

    One of the bed mattresses was thin and very uncomfortable. The beds did not have headboards so the pillows kept dropping on the floor, so sitting up in bed to watch the telly was virtually impossible. We booked 2 rooms, one for my grandson and one for my friend, my granddaughter and me and we were hoping that we would be together, well at least on the same floor, but he was allocated a room on the 3rd floor and we were on the 5th floor, which was a little disappointing. The bathroom was small but adequate for our needs.

    We had a good view out of the window and the location was good

    Stayed in December 2023

  • Reviewed: 29 November 2023

    7.0
    Great location to see Manhattan
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment #6
    • Stayed 6 nights
    • Submitted via mobile

    Flies in the shower Cockroach in the bedroom

    Stayed in November 2023

  • Reviewed: 10 November 2023

    8.0
    Great location!
    • Leisure trip
    • Family with young children
    • Deluxe Studio #89
    • Stayed 2 nights
    • Submitted via mobile

    No washcloths, small.

    The location was great, loved we could see the empire state building from our room, the beds were comfortable.

    Stayed in November 2023

  • Reviewed: 5 November 2023

    7.0
    Fab location.
    • Leisure trip
    • Couple
    • Standard Studio #6
    • Stayed 4 nights
    • Submitted via mobile

    Perfect location to explore New York. Property was clean and not too noisy.

    Stayed in October 2023

  • Reviewed: 30 October 2023

    7.0
    Good place to explore city walking
    • Leisure trip
    • Family with young children
    • Family Exterior Studio #07
    • Stayed 8 nights

    Tableware mostly damaged and with cracks same with sink in the bathroom. As expected quite noisy and light during night. Quite thin walls to the bordering apartments.

    The location in the center of Manhattan. All in walking distance. Close to main sights. Issue with not working toilet was solved immediately.

    Stayed in October 2023

  • Reviewed: 16 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Exterior Studio #81
    • Stayed 2 nights
    • Submitted via mobile

    Great location

    Stayed in October 2023

  • Reviewed: 9 October 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Family Exterior Studio #29
    • Stayed 2 nights
    • Submitted via mobile

    Staff were great. Older building with some plumbing issues. But overall a great stay for our group.

    Stayed in October 2023

Showing 1 – 25

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