309 West 14th Street, Chelsea, New York, NY 10014, United States of America
#405 of 416 hotels in New York
Guests' ChoiceBased on 595 hotel reviews
6.1Cleanliness
6.0
Comfort
6.1
Location
9.0
Facilities
5.9
Staff
7.6
Value for money
6.6
Free WiFi
5.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 7, 2024
Viktor
Slovakia3rd bed was in very bad condition.
Stayed in May 2024
Reviewed: April 19, 2024
Adrian
SpainCockroaches
Location
Stayed in April 2024
Reviewed: April 9, 2024
Sonia
SpainIt's very handy to have the kitchen inside the room, with microwave.
Stayed in March 2024
Reviewed: March 14, 2024
Amal
IndiaDidn't have an elevator Cleanliness around the corridors and common areas could be improved
Great for solo travellers who just want an affordable place to stay the night. Having the kitchenette in the room was useful.
Stayed in March 2024
Reviewed: March 13, 2024
Andrea
ItalyNo elevator Could be cleaner
Located close to the subway
Stayed in March 2024
Reviewed: February 29, 2024
Bernardo
PortugalNot always cleaned, and too noisy
Great location with nice staff.
Stayed in February 2024
Reviewed: February 13, 2024
Sólon
IcelandDirty smelly stinky place
Nice location for the money
Stayed in November 2023
Reviewed: February 9, 2024
Sharon
United States of AmericaNo hygiene and a couple of roaches and the heat wasn't up and no wash cloths.and only a couple of channels on TV and some channels no sounds.and no iron
Microwave and refrigerator and hotel is safe and reasonably good price.
Stayed in February 2024
Reviewed: February 2, 2024
Gloria
United States of AmericaWe stayed on 2nd floor facing the street view because of the poor installation on windows, we hear all kinds of sound from street. It feels like I am sleeping on street.
Subway system is excellent. Room is small for three people. Bed is uncomfortable. Window installation is poor. Cool air flows in.
Stayed in January 2024
Reviewed: January 7, 2024
Lando
AngolaLocation was fine to get to time squar, market and restaurante just around
Stayed in January 2024
Reviewed: January 2, 2024
Krunoslav
CroatiaBad smell on lobby and in the room. Bathroom is unclean. Carpet in whole object is very unclean. The mattress has holes in it.
Good location very close to metro station and room is very well equipped.
Stayed in December 2023
Reviewed: January 1, 2024
Barbara
United States of AmericaOur room was not nearly as nice or clean as what is shown on the hotel or booking.com websites. In the pictures it looks very clean and attractively decorated. The hotel room rates seem to fluctuate greatly from month to month. We happened to book when the rates were quite high. I would stay here again because of the great location and convenience, but only if I were able to get a room for less than $150 per night.
The location of this hotel was great! There are subway stations just steps from the hotel. We were able to travel all over Manhattan in every direction very easily. Also, there are many great restaurants and coffee shops to choose from nearby. We booked a room with a private bathroom.
Stayed in December 2023
Reviewed: December 30, 2023
Cjojd
United KingdomIt needs finishing touches- everything was a bit slapdash. Don’t think masking tape was used when painted, so over the sink/tiles, etc. General air of decline. Blinds in first room didn’t close.
The staff were lovely and couldn’t have been more helpful. The first room we were given wasn’t really suitable for the 5 of us, but the lovely lady on reception offered us another room for the next day without being asked. It was perfect for the 5 of us. Clean and had everything we needed. The photos online look better than reality and the hotel is in dire need of some love and a facelift, but saying that it was reasonably priced and its location is excellent. Each floor has extra bathrooms as well, so it was easy for us to get ready in the morning. so A 1 min walk to the subway, there is a CVS pharmacy seeking a range of things on tge corner. You can walk the high line (2 mins away) and little islands (5 min walk) and round the corner from Chelsea Market (which is fantastic). There is also a fantastic pizzeria opposite called Rosetta, which my boys loved.
Stayed in December 2023
Reviewed: December 30, 2023
David
United States of AmericaNoisy pipes, uncomfortable old mattresses
Location
Stayed in December 2023
Reviewed: December 18, 2023
Ronald
United States of AmericaThe roaches. Flooring in the room was soft and felt like it was going to fall in. Also the pictures show a breakfast area and computer area. Neither of them are there. It’s a small area that is very dirty with everything labeled “employee only “ I brought my own bleach for the communal bathroom, I recommend you do the same!!!
Close to subway. Cheap. But you get what you pay for!
Stayed in December 2023
Reviewed: December 18, 2023
Moises
ChileLocation
Stayed in December 2023
Reviewed: December 16, 2023
Ronal
United States of AmericaNo elevator. Chairs in room are not cushioned.
Property is easily accessible and in neat packing district.
Stayed in November 2023
Reviewed: December 7, 2023
Kyle
United States of AmericaRoom was dirty, found long hairs in the bathroom, under the bed and pull out couch were extremely dirty and dusty.
Location to the train, price
Stayed in December 2023
Reviewed: December 3, 2023
Joyce
Netherlands2 bathrooms per floor, 1 one them didnt have a working lock. Not that clean either, bugs in there and the soap dispenser built up on a pile. Matress had deep dents on the right side. They should turn them over more often. No elevator as stated but also not that steady handrails either. Be careful when you walk up or down with your heavy staircase. I dont think the price I paid was fair for what I got - but luckily I had plans all days and didn't really spend much time in there anyway
Location was great - next to metro and a cvs on the corner for about everything you need.
Stayed in November 2023
Reviewed: December 1, 2023
Jiri
Czech RepublicShared areas dirty¬ in good condition. Room very small.
Clean room, good location.
Stayed in November 2023
Reviewed: December 1, 2023
Schmidas
SwitzerlandVery small room, no elevator. For the price, can we expect more in NY ?
Stayed in October 2023
Reviewed: November 30, 2023
Reyes
Dominican RepublicThe room was too cold in the night, seems like the heater was not working or so
The staff very professional and friendly
Stayed in November 2023
Reviewed: November 9, 2023
Pierre
FranceLaundry guy can pick up the clothes and let them at the desk entrance.
Stayed in November 2023
Reviewed: November 8, 2023
George
United KingdomMattress needs updating
It was the cheapest hotel I could find last minute
Stayed in October 2023
Aalborg, Denmark
Klaipėda, Lithuania
Kopaonik, Serbia
Baddeck Inlet, Canada
Siem Reap, Cambodia
Mechanicsburg, USA
Ilha do Mel, Brazil
Dubai, UAE
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content