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  5. Reviews of Hotel 309

Reviews of Hotel 309 This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

309 West 14th Street, Chelsea, New York, NY 10014, United States of America

#405 of 416 hotels in New York

Guests' Choice

Review Score

Based on 595 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.0

  • Comfort

    6.1

  • Location

    9.0

  • Facilities

    5.9

  • Staff

    7.6

  • Value for money

    6.6

  • Free WiFi

    5.9

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Showing 1 - 25

  • Reviewed: May 7, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Economy Room with Shared Bath
    • Stayed 5 nights
    • Submitted from a mobile device

    3rd bed was in very bad condition.

    Stayed in May 2024

  • Reviewed: April 19, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Standard Bedroom with Private Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    Cockroaches

    Location

    Stayed in April 2024

  • Reviewed: April 9, 2024

    5.0
    Enough
    • Leisure trip
    • Couple
    • Economy Room with Shared Bath
    • Stayed 2 nights

    It's very handy to have the kitchen inside the room, with microwave.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Economy Room with Shared Bath
    • Stayed 4 nights
    • Submitted from a mobile device

    Didn't have an elevator Cleanliness around the corridors and common areas could be improved

    Great for solo travellers who just want an affordable place to stay the night. Having the kitchenette in the room was useful.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Economy Room with Shared Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    No elevator Could be cleaner

    Located close to the subway

    Stayed in March 2024

  • Reviewed: February 29, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Standard Bedroom with Private Bath
    • Stayed 4 nights
    • Submitted from a mobile device

    Not always cleaned, and too noisy

    Great location with nice staff.

    Stayed in February 2024

  • Reviewed: February 13, 2024

    7.0
    It was ight
    • Leisure trip
    • Travelers with friends
    • Economy Room with Shared Bath
    • Stayed 3 nights
    • Submitted from a mobile device

    Dirty smelly stinky place

    Nice location for the money

    Stayed in November 2023

  • Reviewed: February 9, 2024

    6.0
    Pleasant
    • Family with young children
    • Economy Room with Shared Bath
    • Stayed 11 nights
    • Submitted from a mobile device

    No hygiene and a couple of roaches and the heat wasn't up and no wash cloths.and only a couple of channels on TV and some channels no sounds.and no iron

    Microwave and refrigerator and hotel is safe and reasonably good price.

    Stayed in February 2024

  • Reviewed: February 2, 2024

    5.0
    Workers at the hotel have pleasant atitudes.
    • Leisure trip
    • Family with young children
    • Standard Bedroom with Private Bath
    • Stayed 6 nights

    We stayed on 2nd floor facing the street view because of the poor installation on windows, we hear all kinds of sound from street. It feels like I am sleeping on street.

    Subway system is excellent. Room is small for three people. Bed is uncomfortable. Window installation is poor. Cool air flows in.

    Stayed in January 2024

  • Reviewed: January 7, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Economy Room with Shared Bath
    • Stayed 3 nights
    • Submitted from a mobile device

    Location was fine to get to time squar, market and restaurante just around

    Stayed in January 2024

  • Reviewed: January 2, 2024

    7.0
    The photos do not match the real condition of the room.
    • Leisure trip
    • Family with young children
    • Economy Room with Shared Bath
    • Stayed 3 nights
    • Submitted from a mobile device

    Bad smell on lobby and in the room. Bathroom is unclean. Carpet in whole object is very unclean. The mattress has holes in it.

    Good location very close to metro station and room is very well equipped.

    Stayed in December 2023

  • Reviewed: January 1, 2024

    6.0
    Great location for visiting New York City
    • Leisure trip
    • Group
    • Standard Bedroom with Private Bath
    • Stayed 4 nights

    Our room was not nearly as nice or clean as what is shown on the hotel or booking.com websites. In the pictures it looks very clean and attractively decorated. The hotel room rates seem to fluctuate greatly from month to month. We happened to book when the rates were quite high. I would stay here again because of the great location and convenience, but only if I were able to get a room for less than $150 per night.

    The location of this hotel was great! There are subway stations just steps from the hotel. We were able to travel all over Manhattan in every direction very easily. Also, there are many great restaurants and coffee shops to choose from nearby. We booked a room with a private bathroom.

    Stayed in December 2023

  • Reviewed: December 30, 2023

    7.0
    A clean reasonably priced hotel in a great location.
    • Leisure trip
    • Family with young children
    • Standard Bedroom with Private Bath
    • Stayed 7 nights
    • Submitted from a mobile device

    It needs finishing touches- everything was a bit slapdash. Don’t think masking tape was used when painted, so over the sink/tiles, etc. General air of decline. Blinds in first room didn’t close.

    The staff were lovely and couldn’t have been more helpful. The first room we were given wasn’t really suitable for the 5 of us, but the lovely lady on reception offered us another room for the next day without being asked. It was perfect for the 5 of us. Clean and had everything we needed. The photos online look better than reality and the hotel is in dire need of some love and a facelift, but saying that it was reasonably priced and its location is excellent. Each floor has extra bathrooms as well, so it was easy for us to get ready in the morning. so A 1 min walk to the subway, there is a CVS pharmacy seeking a range of things on tge corner. You can walk the high line (2 mins away) and little islands (5 min walk) and round the corner from Chelsea Market (which is fantastic). There is also a fantastic pizzeria opposite called Rosetta, which my boys loved.

    Stayed in December 2023

  • Reviewed: December 30, 2023

    5.0
    Provided a place to sleep but wary of the facilities
    • Leisure trip
    • Family with young children
    • Standard Bedroom with Private Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    Noisy pipes, uncomfortable old mattresses

    Location

    Stayed in December 2023

  • Reviewed: December 18, 2023

    5.0
    You get what you pay for!
    • Leisure trip
    • Solo traveler
    • Economy Room with Shared Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    The roaches. Flooring in the room was soft and felt like it was going to fall in. Also the pictures show a breakfast area and computer area. Neither of them are there. It’s a small area that is very dirty with everything labeled “employee only “ I brought my own bleach for the communal bathroom, I recommend you do the same!!!

    Close to subway. Cheap. But you get what you pay for!

    Stayed in December 2023

  • Reviewed: December 18, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Economy Room with Shared Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    Location

    Stayed in December 2023

  • Reviewed: December 16, 2023

    6.0
    Great for the value
    • Business trip
    • Solo traveler
    • Economy Room with Shared Bath
    • Stayed 5 nights
    • Submitted from a mobile device

    No elevator. Chairs in room are not cushioned.

    Property is easily accessible and in neat packing district.

    Stayed in November 2023

  • Reviewed: December 7, 2023

    7.0
    Good for younger couples to travel on a budget
    • Leisure trip
    • Couple
    • Economy Room with Shared Bath
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was dirty, found long hairs in the bathroom, under the bed and pull out couch were extremely dirty and dusty.

    Location to the train, price

    Stayed in December 2023

  • Reviewed: December 3, 2023

    5.0
    only reasonable priced hotel that was available on a last minute booking - now i know why
    • Leisure trip
    • Solo traveler
    • Economy Room with Shared Bath
    • Stayed 4 nights
    • Submitted from a mobile device

    2 bathrooms per floor, 1 one them didnt have a working lock. Not that clean either, bugs in there and the soap dispenser built up on a pile. Matress had deep dents on the right side. They should turn them over more often. No elevator as stated but also not that steady handrails either. Be careful when you walk up or down with your heavy staircase. I dont think the price I paid was fair for what I got - but luckily I had plans all days and didn't really spend much time in there anyway

    Location was great - next to metro and a cvs on the corner for about everything you need.

    Stayed in November 2023

  • Reviewed: December 1, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Economy Room with Shared Bath
    • Stayed 6 nights
    • Submitted from a mobile device

    Shared areas dirty&not in good condition. Room very small.

    Clean room, good location.

    Stayed in November 2023

  • Reviewed: December 1, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Economy Room with Shared Bath
    • Stayed 3 nights

    Very small room, no elevator. For the price, can we expect more in NY ?

    Stayed in October 2023

  • Reviewed: November 30, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Economy Room with Shared Bath
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was too cold in the night, seems like the heater was not working or so

    The staff very professional and friendly

    Stayed in November 2023

  • Reviewed: November 9, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Economy Room with Shared Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    Laundry guy can pick up the clothes and let them at the desk entrance.

    Stayed in November 2023

  • Reviewed: November 8, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Economy Room with Shared Bath
    • Stayed 3 nights
    • Submitted from a mobile device

    Mattress needs updating

    It was the cheapest hotel I could find last minute

    Stayed in October 2023

Showing 1 - 25

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