I would have liked when the cleaning lady cleaned my room that she put new refreshments (tea, coffee and milk)on my tray as I ran out and I had to ask reception for more. I would have liked some furniture on my balcony as I was lucky to have some nice weather and would have liked the opportunity to sit out in the sun.

The location was good, the bed was comfortable, room and bathroom were very clean. I had an issue with the toilet as it was leaking but I have to say as soon as I brought it to the attention of the guy on reception, he had it dealt with right away.

Stayed in May 2024

location

Stayed in April 2024

Construction noise

Location Value Warmth

Stayed in March 2024

Maybe the styling and the application of the room. Some were and then some weren't stylish or functional.

The location and how it's near the train areas and pretty close to time square.

Stayed in February 2024

For the price the place was great

Great location, solid price and staff were friendly

Stayed in December 2023

One of the staff member who came to show how futon bed works was very nice and accommodating. He made the stay well worth it.

Stayed in December 2023

The bed wasn’t very comfortable it had a dip in the mattress.

The location was good. Confused about the north and south tower I was expecting one hotel not 2.

Stayed in December 2023

No breakfast

Location was great, hotel is a value for money type hotel with old New York fixtures but functional overall

Stayed in September 2023

The balcony

Stayed in September 2023

They charge you $75 for a one-hour late checkout option. I may be spoilt by I am used to getting that for free. If you charge $75, at least offer 2-3 hours :)

Not our first time staying here, and we always love it. The room is spacious and has a kitchenette. The location is perfect (walking distance to great dining places and sights), the terrace is just cool!

Stayed in September 2023

Hotel is the two parts (one on either side of the street) we were in the smaller one and did not know of the other part until we were checking out, more space and facilities incthe other part.

Location brilliant, close to Empire state building in the heart of Manhattan.

Stayed in August 2023

I would’ve preferred to of been in the main building as opposed to the location across the street but all in all it is a decent room

Well, it’s a great hotel, and a great location and the value is fair. It’s not completely outrageous.

Stayed in July 2023

I didn’t like how there was one elevator that broke and I had to wait 30 mins only for me to still have to walk up 11 flights of stairs. I also didn’t like that I found stains of the quilt that was provided for me. Stains like food stains period stains it was disgusting

I liked the balcony aspect of the room. I also like the space of the room.

Stayed in August 2023

The fact that the reception desk was always busy when I called. But yet when ever I was in the reception the person on duty was never on the phone. A colleague staying at the hotel said he had no problems contacting reception when he called. Which leads me to believe there's a problem with the phone in room 804.

The reception desk was busy every time I called, room 804. I reported that the floor of the shower was moving / soft underfoot, room 804. It maybe rotting out. The guy on the reception didn't seem to be concerned or appreciate the information, but may have noted it down. I couldn't tell due to his lack of interest.

Stayed in July 2023

Sink was clogged. Shower was adequate but also needed repairs. Lightening was poor. Small upgrades by management could make the experience a boutique hotel instead of basic lodging.

Large rooms by NYC standards. Very private and quiet. Beds were comfortable. Room was clean

Stayed in July 2023

The air conditioner was defective they had engineer come up but only temorarily fixed so due to the heat and humidity we were sweating uncomfortably. Place was sold out and we were not able to be given a room w A/C bummer

I loved the sushi spot and the hip atttitudes

Stayed in July 2023

Not allowed to split

All good

Stayed in July 2023

rooms with kitchen are big.

Stayed in June 2023

The AC in the room (16th floor) was not operational.

Location is good, staff is friendly.

Stayed in April 2023

Clean and quiet

Stayed in February 2023

the view. we booked a room with a balcony in hopes of a decent view. not the case just a view of what looked like a dungeon and pigeon crap.

location and the first hotel I’ve had in New York that the A/C actually worked

Stayed in April 2023

Issue with booking process. For unexplained cause my 2 bookings were on 1 different names, none of them was my name. The staff resolved the issue ver nicely

Very friendly staff. Very good location.

Stayed in April 2023

We booked a room with a kitchen but were given one without. When I inquired, they said there had been a maintenance problem with the room we should have had. Problems happen, but it would have been nice if they had informed us and given us a partial refund before I asked. When I did inquire, they promised to pursue a refund, so I'm waiting to see what happens. I also had to ask for linens for the pull-out bed.

The staff was friendly and helpful. The location was great. The bed was comfortable. The heat worked well.

Stayed in April 2023

we didn’t see any of the lobby/lounge scenes from the photos… I think this must be a separate building? the hotel itself is very small, with very narrow hallways and only one lift. the room overall was very basic, fine for our one night stay as we didn’t spend much time there at all, but I was expecting a lot more given the photographs in the listing, which didn’t at all represent the stay that we had. it was also very hot and there was no AC which meant we had to open the window to street noise.

great midtown location within short walking distance to loads of places, restaurants, bars, koreatown etc. was a cheap and cheerful place for one night and our room was spacious enough. nothing glitz and glam about it, but it was fine for one night and the staff were friendly.

Stayed in March 2023