Reviews of Ace Hotel Brooklyn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
252 Schermerhorn Street, Boerum Hill, Brooklyn, NY 11217, United States of America
#3 of 60 hotels in Brooklyn
Guests' ChoiceReview Score
Based on 987 hotel reviews
8.9Score breakdown
-
Cleanliness
9.3
-
Comfort
9.3
-
Location
9.1
-
Facilities
9.1
-
Staff
9.2
-
Value for money
8.1
-
Free WiFi
8.8
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: May 9, 2024
Melanie
United States of America19 Reviews10“Wonderful hotel, beautiful room with great amenities, excellent restaurant, and friendly staff.”- • Leisure trip
- • Family with young children
- • Double
- • Stayed 2 nights
- • Submitted from a mobile device
No complaints. Loved it.
Wonderful facilities, beautiful room and great amenities, excellent restaurant, and friendly staff.
Stayed in May 2024
-
Reviewed: May 9, 2024
Isabella
United Kingdom1 review10“A must-stay spot in Brooklyn.”- • Leisure trip
- • Group
- • Medium
- • Stayed 1 night
N/A
We were only there for the night but the room was incredible. So clean, amazing view and great facilities. The staff were so lovely, gave us local recommendations and booked us a cab to our airport with a lovely driver! Cannot recommend this place enough.
Stayed in May 2024
-
Reviewed: May 8, 2024
Kate
United Kingdom5 Reviews9.0“Cool hotel, would stay again”- • Business trip
- • Couple
- • Queen
- • Stayed 7 nights
- • Submitted from a mobile device
The location is good for transport links - Manhattan 15 mins but subway and easily walk to other areas of Brooklyn but we didn’t find loads in the specific area that we were going to!
Nice room - smallish but it’s New York so we were expecting that. The hotel has a good atmosphere with things going on and the bar / lobby nice to relax in. Bathroom beautifully finished and clean - also on the small side but perfectly adequate!
Stayed in April 2024
-
Reviewed: May 8, 2024
Megan
United Kingdom6 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Queen
- • Stayed 5 nights
- • Submitted from a mobile device
The rooms are stylish, well maintained and a decent size for a couple traveling to New York. The lobby bar has a nice range of drinks and was buzzing on Friday and Saturday night if you want to party. The staff are really friendly and helpful. Would definitely stay again
Stayed in May 2024
-
Reviewed: May 6, 2024
Thomas
United States of America23 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Medium Skyline
- • Stayed 3 nights
- • Submitted from a mobile device
Staff is very friendly and helpful.
Stayed in May 2024
-
Reviewed: May 6, 2024
James
United States of America33 Reviews3 helpful votes8.0“Hip hotel in nice Brooklyn location”- • Business trip
- • Solo traveler
- • Medium
- • Stayed 10 nights
Convenient location, great rooms and good vibe.
Stayed in May 2024
-
Reviewed: May 6, 2024
Tracey
United States of America1 review9.0“Great vibe, comfortable room and great enery”- • Leisure trip
- • Group
- • Medium
- • Stayed 2 nights
That I couldn't get into the restaurant on Sunday morning. Hostess said all the tables were booked ul but plenty of tables are available. At least ask how long we planned on sitting for.
The energy of the staff is infectious. Very nice and helpful. Check in was effortless. Rooms are comfortable and spacious.
Stayed in May 2024
-
Reviewed: May 5, 2024
Alexandre
France6 Reviews9.0“Great hotel with convenient location. Super comfortable”- • Leisure trip
- • Couple
- • Queen
- • Stayed 3 nights
- • Submitted from a mobile device
Staff could be a little more friendly and I wish I had received the detailed invoice of my stay after I requested it on Booking, since I wasn’t given anything during checkout (except a “you’re all set, have a good day”)
Location is great with super easy access to subway ! Neighborhood is nice. Brooklyn bridge is within a reasonable walking distance. The restaurant and the bar are both fantastic too.
Stayed in April 2024
-
Reviewed: May 4, 2024
Jarom
New Zealand2 Reviews10“Friendly and nice place to stay.”- • Leisure trip
- • Solo traveler
- • Queen
- • Stayed 4 nights
- • Submitted from a mobile device
The facilities were pristine and clean. The property is located in a safe area near many other stores for convenience.
Stayed in May 2024
-
Reviewed: May 2, 2024
Camila
United States of America2 Reviews10“Really cool environment, great facilities, vinyl turntable inside de room 😍”- • Leisure trip
- • Couple
- • Queen
- • Stayed 2 nights
- • Submitted from a mobile device
Really cool environment, great facilities, vinyl turntable inside de room 😍
Stayed in March 2024
-
Reviewed: May 1, 2024
Sascha
Australia4 Reviews9.0“Loved it!”- • Business trip
- • Solo traveler
- • ADA Medium
- • Stayed 3 nights
- • Submitted from a mobile device
The shower pressure and heat of the shower was poor.
Greta vibe and communal areas
Stayed in April 2024
-
Reviewed: April 30, 2024
Riahi
Italy1 review10Exceptional- • Leisure trip
- • Couple
- • Medium
- • Stayed 5 nights
Not much I didn't like. Just the expectation of being able to make myself a coffee within the comfort of my own room.
Staff was very friendly, spaces were really beautiful. The only thing was that for a hotel of this caliber and the price, I would have expected an espresso machine with complimentary capsules for guests.
Stayed in April 2024
-
Reviewed: April 28, 2024
Abbe
United States of America5 Reviews1 helpful vote9.0“Love the hotel, cool vibe, great location. Had a Statue of Liberty view a while back which was great”- • Business trip
- • Solo traveler
- • Queen
- • Stayed 2 nights
Room service coffee is sub-par.
Location is great, bar is great, happy staff.
Stayed in April 2024
-
Reviewed: April 28, 2024
Friedman
United States of America1 review9.0Wonderful- • Leisure trip
- • Solo traveler
- • Medium Skyline
- • Stayed 3 nights
- • Submitted from a mobile device
The little light in my room entry way didn’t work. The overhead lights are all on dimmers except for the large hanging light which is the only one that really needs a dimmer. That means room is either slightly too dark or wayyy too bright.
Every time i have stayed the rooms have been clean, comfortable and relatively quiet. The staff is exceptional. Every single person from housekeeping to front desk to food service is wonderful, truly. Helpful, kind friendly and accommodating. The lobby lounge and garden is beautiful and peaceful and well-designed
Stayed in April 2024
-
Reviewed: April 27, 2024
Kateria
United States of America17 Reviews10Exceptional- • Business trip
- • Solo traveler
- • Medium
- • Stayed 1 night
- • Submitted from a mobile device
Style, Class, Design.
Stayed in April 2024
-
Reviewed: April 27, 2024
Anne
United States of America10 Reviews3 helpful votes9.0“Super clean rooms, friendly staff. Definitely will be back,”- • Leisure trip
- • Couple
- • Queen
- • Stayed 2 nights
Super friendly staff. Quiet room for sleeping. Comfortable bed. Clean.
Stayed in April 2024
-
Reviewed: April 24, 2024
May
Singapore17 Reviews9.0“Great place to stay!”- • Leisure trip
- • Couple
- • Queen
- • Stayed 1 night
- • Submitted from a mobile device
Parking was very limited nearby
Very modern and pretty spacious. Friendly staff members
Stayed in April 2024
-
Reviewed: April 24, 2024
Joy
France45 Reviews7 helpful votes9.0“Very nice hotel in Brooklyn”- • Leisure trip
- • Couple
- • Queen
- • Stayed 2 nights
It is not cheap but as expected.
The style, the decoration and the view of the room were very nice. And the little touch with the turntable was nice. The personnel was able very friendly at the check-in. Everything is well thinked and there are several metro stations very close.
Stayed in April 2024
-
Reviewed: April 23, 2024
Gill
United States of America2 Reviews10“Exactly what we needed”- • Leisure trip
- • Couple
- • Medium
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Clean, good energy, comfortable
Stayed in April 2024
-
Reviewed: April 23, 2024
Myriam
United States of America17 Reviews4 helpful votes10Exceptional- • Business trip
- • Couple
- • Medium
- • Stayed 7 nights
- • Submitted from a mobile device
Staff went above and beyond to assist us. Shout out to Vanessa at the front desk for letting us check in early after a red eye. Shout out to the door man for help with our bags as we departed. Also love the restaurant staff. The rooms are impeccable and the floors quiet. Situated in a bustling Brooklyn neighborhood that has lost nothing of its character. What's not to love?
Stayed in April 2024
-
Reviewed: April 22, 2024
Rebeiz
United States of America2 Reviews10“Would 100% stay here again!”- • Leisure trip
- • Couple
- • Queen
- • Stayed 3 nights
Kind of loud hallways, lots of door slamming etc
Great food and drinks, good facilities, the gym was totally fine - a nice to have.
Stayed in April 2024
-
Reviewed: April 19, 2024
Wezowski
Germany33 Reviews6 helpful votes9.0“Wonderful vibe, interior design and chill hospitality culture”- • Leisure trip
- • Couple
- • Medium
- • Stayed 2 nights
The aircon could be way too loud at times - it was just old and noisy.
Wonderful vibe, interior design and chill hospitality culture. Relaxed, helpful and pro. The place looks like a good movie.
Stayed in March 2024
-
Reviewed: April 19, 2024
Dominic
United States of America16 Reviews2 helpful votes8.0“great alternative to staying in Manhattan - BK has plenty to offer”- • Business trip
- • Group
- • Medium
- • Stayed 2 nights
2 mins from metro - very handy for direct link to city and 15 mins walk to Brooklyn bridge - staff was very courteous and help full. Parking garages nearby if you bring your car, good coffee and bagels next door. Hotel had a cool chill vibe and perfect midday check out!
Stayed in April 2024
-
Reviewed: April 17, 2024
Joseph
United States of America3 Reviews10“Would recommmend to absolutely anybody who wants the perfect hotel to see the best of Brooklyn.”- • Leisure trip
- • Couple
- • Medium
- • Stayed 2 nights
- • Submitted from a mobile device
Only complaint was the coffee used for breakfast was slightly more acidic than the varieties I like. I probably should have added cream rather than milk had I known. There’s not much to complain about really. I have stayed in downtown and midtown recently, too and the value and service was way above what I experienced in any other part of the city.
Great value for prime location in the heart of the best parts of Brooklyn. Really clean. Good staff. Friendly and helpful without being stuffy or unctuous. The guitar in the room was great. I play and it was in tune when I got there with good action and intonation.
Stayed in April 2024
