28 West 53rd Street, New York, NY 10019, United States of America
#24 of 416 hotels in New York
Guests' ChoiceBased on 207 hotel reviews
8.9Cleanliness
9.3
Comfort
9.4
Location
9.5
Facilities
9.2
Staff
9.0
Value for money
8.0
Free WiFi
9.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: October 20, 2021
Daria
RussiaMy Cartier ring was stolen from the room! Initially I couldn't even believe that the ring could have been stolen, so I wrote a letter asking to check the suite and look for it. 14 minutes after sending the letter I received a reply that an investigation had been conducted. Even if we assume that my letter was read by the hotel staff immediately after receiving it, it is simply impossible to thoroughly inspect the 59m2 room in 14 minutes, talk to the cleaner and write a response. Based on this speed of response, I unfortunately conclude that the hotel administration is lenient about stealing from guests' rooms and does not provide assistance in such a situation. I am 100% sure that the ring was in suite. The ring is narrow and could not fall anywhere, also I take off the rings only before going to bed. What a shame! I travel a lot and it is first time in my life when my jewellery was stolen from the hotel room.
Stayed in October 2021
Reviewed: September 17, 2021
Jiri
AustriaBar was closed, service in the main lounge stopped at 7:30 pm. Not sure you want to be charged for the hotel experience when there’s so little to experience.
Nice rooms, nice spa
Stayed in September 2021
Reviewed: August 8, 2021
George
United States of AmericaNo breakfast in dining area
Bed
Stayed in August 2021
Reviewed: June 20, 2021
Samantha
United States of AmericaI was extremely disappointed to find that the bathroom light in the bathroom was damaged and there were nicks on the bathroom wall. The carpeting was frayed on the ends. Their was a nick on the table and the marble had a stain on one spot and the leather seating was spotted. Also, the room we had was very small and tight. Some of the Doormen ignored us completely and the toliet didn't flush very well. The main problem I had was when they put my name on the birthday related stuff that was suppose to be for my daughter.
I loved the LOBBY and the sliding door in the batroom was AMAZING as well as the tv inside of the MASSIVE MIRROR. I especially liked the BEAUTIFUL CRYSTALS DISPLAYED AROUND THE ROOM. I ALSO ENJOYED THE VIEW.
Stayed in June 2021
Reviewed: June 14, 2021
Benjamin
United States of AmericaNot ok
Stayed in June 2021
Reviewed: September 5, 2022
Anonymous
United States of AmericaI loved everything
very beautiful clean
Stayed in September 2022
Reviewed: October 19, 2021
Anonymous
United States of AmericaMy stay was too short!! Wish I could move in for a month
Staff was Amazing at all departments.
Stayed in October 2021
Reviewed: July 28, 2021
Anonymous
United States of AmericaThe only thing I wish it was there already is the breakfast in the dining room rather than just for an in-room dining, other than that excellent
Stayed in July 2021
Reviewed: May 8, 2024
Mai
QatarThere are no comments available for this review
Stayed in May 2024
Reviewed: May 7, 2024
Ebtehal
KuwaitThere are no comments available for this review
Stayed in May 2024
Reviewed: May 4, 2024
Balqees
OmanThere are no comments available for this review
Stayed in May 2024
Reviewed: April 29, 2024
Sepideh
United States of AmericaThere are no comments available for this review
Stayed in April 2024
Reviewed: April 27, 2024
Mariia
UkraineThere are no comments available for this review
Stayed in April 2024
Reviewed: April 16, 2024
Terence
IrelandThere are no comments available for this review
Stayed in April 2024
Reviewed: February 4, 2024
Luka
United KingdomThere are no comments available for this review
Stayed in February 2024
Reviewed: January 23, 2024
Georgia
United KingdomThere are no comments available for this review
Stayed in January 2024
Reviewed: January 22, 2024
Latifa
United Arab EmiratesThere are no comments available for this review
Stayed in January 2024
Reviewed: January 6, 2024
Peter
United KingdomThere are no comments available for this review
Stayed in January 2024
Reviewed: December 30, 2023
James
United States of AmericaThere are no comments available for this review
Stayed in November 2023
Reviewed: December 23, 2023
Shiva
United States of AmericaThere are no comments available for this review
Stayed in December 2023
Reviewed: December 4, 2023
Arlettis
United States of AmericaThere are no comments available for this review
Stayed in December 2023
Reviewed: November 26, 2023
Dr
United States of AmericaThere are no comments available for this review
Stayed in November 2023
Reviewed: November 13, 2023
Colin
United Arab EmiratesThere are no comments available for this review
Stayed in November 2023
Reviewed: November 9, 2023
Yousef
United Arab EmiratesThere are no comments available for this review
Stayed in November 2023
Reviewed: October 29, 2023
Gabriella
GhanaThere are no comments available for this review
Stayed in October 2023
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