The upside of the location also meant slightly further to travel to some places no outside space and a poor lobby area but great sized room and having a small kitchen area was great

Up town location away from full on manhattan and in walking distance of Central Park and the riverside

Stayed in May 2024

more kleenex boxes!

Good kitchen and bathroom facilities. Large rooms.

Stayed in May 2024

Bed was not very comfy, with no side table on one side, and most importantly, no mirror in the bedroom! Very hard to do your makeup and check out your look with only a bathroom mirror, if someone was using the bathroom!

Location and staff! Also very clean!

Stayed in May 2024

Great location in neighborhood setting. Close to Central Park and museum.

Stayed in May 2024

The hotel is showing it's age, a bit, and while it didn't take away from the experience, I did notice peeling wallpaper in a few places, but it was still clean, so that really wasn't an issue.

Location of the hotel was perfect for me. I was visiting my son that lives on the UWS, and this hotel was perfect. The staff was very friendly and helpful. The room was a good size by any standards, but very large for NYC standards. I loved that there was a kitchenette. I only used the refrigerator this time, but would definitely use it had I needed to. Housekeeping was very nice, and did a great job on my room.

Stayed in May 2024

Nothing

Friendly smiley helpful welcoming staff. Room was very spacious and perfect location to subway in a lovely area

Stayed in May 2024

Unfortunately, I paid a little bit extra for a city view and I got a view of the big building.

The accommodation does not have parking or valet parking, but they were very helpful and showed me the parking lot right behind the hotel (2 minutes on foot) We had a very good chat at the reception and they also advised me how to get to where I need to be. Overall great staff. Small bathroom, but well equipped. Everything is nice and clean.

Stayed in April 2024

Initially being allocated a room that was not big enough for one person let alone two!

The room that was eventually allocated to us was spacioius and comfortable

Stayed in May 2024

Nothing

The staff were extremely helpful in dealing with a Passport issue, along with transportation to the world trout tower. They made a stressful situation bearable. We are grateful for their kindness

Stayed in May 2024

The decor is dated, but it was clean so was worth it for the extra space and location!

The location was amazing! Close to the park and away from the noise of down town. Also we got a room with a sitting room which was so helpful when travelling with a small child!

Stayed in May 2024

I was unable to stream on TV and would be nice if bar was working.

Staff and location

Stayed in May 2024

All good

Location, close to Central park and 72th metro stations. Close to parking garage at 73rd. Times Square at walking distance. Suite was great for family of 3. Personnel was great.

Stayed in May 2024

The view from our studio was not impressive.

Everything was great except the view from our studio.

Stayed in May 2024

The bar is not in operation but there is one around the corner that is pleasant.

The staff is fantastic. The location is fantastic. It has all of the qualities one wants away from home. I should count the number of times I have returned. Of course The Beacon Theatre which shares the city block has provided entertainments with Bob Dylan, Seal, Jerry Seinfeld to mention a few….

Stayed in May 2024

Nothing

Luke at the front desk was outstanding. The view was beyond spectacular!

Stayed in May 2024

Leaving

Fantastic staff and location

Stayed in May 2024

The room was quite small. There was only one night table next to the bed so we moved a lamp and chair to accommodate reading in bed. Not much space ace to do yoga in the AM in the room.

The room was bright , comfortable and clean. Staff was helpful and accommodating. Location is great did our purposes: museums, Central Park and west side music and theatre. The view from our 19th floor window of the east side and the sunrise was a quite lovely city scape.

Stayed in May 2024

hot water was a little strained in the shower.

comfortable room and beds. great location easy to get in/out. was able to get room cold.

Stayed in May 2024

Large 2 room suite with kitchenette

Location

Stayed in May 2024

Nothing, it was all perfect.

Honestly, everything was perfect. Even before I arrived I called a couple times. Answered right away and they were so friendly. Beds are super comfortable, a huge room for 5 adults (king suite), plenty of closets for people's things. They kept our bags, free of charge, after we checked out so we could explore before our bus left. It was clean, modern and super comfortable.

Stayed in May 2024

Room was very small. Looked out over ally with trash bags.

Hotel was in the location I needed for family reunion.

Stayed in April 2024

no complaints :)

loved the kitchenette and especially liked being on the 18th floor, facing the street, amazing view. Everyone working there was very nice and helpful. Location was perfect!

Stayed in May 2024

Nothing

A favourite hotel in the Upper West Side- NYC 3 blocks from Central Park and the hotel shines brightly in all aspects from staff to views of Broadway to amenities. A bright light in the UWS.

Stayed in April 2024

The curtains do not move smoothly

Convenient location, good size room with kitchenette, friendly and helpful staff

Stayed in April 2024