No complaints.

Great room - very large with great views. Dimitri on reception was fantastic and very helpful.

Stayed in April 2024

Price for room, the view, the bed was uncomfortable

The staff and cleanliness

Stayed in April 2024

My change wallet was stolen by the valet attendant

NA

Stayed in March 2024

The front desk staff at checkin were not super friendly. Seemed like I was bothering them when I asked if we could check in 10 mminutes early.

Location was perfect. We actually used the Holiday Inn valet parking. It was $5.00 cheaper and next door.

Stayed in March 2024

Having to ask for bathrobe slippers and towels, but soon solved so not really a problem

Great location. Friendly reception staff. Bathrobes and slippers. Comfy beds. Good size room. Netflix on TV a bonus. Good bar and restaurant and cafe on site

Stayed in February 2024

Rooms could be a little bigger and the valet parking can be packed at times.

Great staff, very clean, and lots to do around the area for next time I travel for pleasure. Loved it!!

Stayed in February 2024

Room was pretty small, no microwave and ice machine didn't work. “Curfew” was a little overpriced and someone in the kitchen doesn't know how to make a medium well burger.

The interior was beautiful.

Stayed in February 2024

N/A

The Curfew restaurant food was amazing and the staff in the hotel were awesome.

Stayed in February 2024

Quite expensive for what it is, assume that is due to the location of Memphis.

snow storm when we were in Memphis but the hotel were keen to ensure we knew the situation and gave us flyers for delivery service etc. They had their team stay overnight to ensure there were staff the following morning. Slow service but that was to be expected and they delt with the situation well. All staff were very friendly and helpful. Gym was a good size for a hotel and the breakfast was good. Room was okay size but clean and had everything needed. Location good and everything was walkable, even with the snowy weather.

Stayed in January 2024

Clean the room and do a check to make sure it was suitable for guest.

Staff was very nice and hospitable, however the cleanliness of the room was disappointing. There was hair in the shower not just a string but a clump, I can tell it was a rush clean.

Stayed in November 2023

Room wasn't serviced while staying fir 2 nights. Had to ask for towels and teas 3x Bar slow Happy hour misleading Music event in bar evening not warm to others

Great checkin staff but reception needs more staff in general!

Stayed in November 2023

Could be cleaned better.

Nice room, good breakfast. Good location as well, smack dab in central Memphis.

Stayed in November 2023

No Breakfast

Stayed in November 2023

Shower tray was dirty. Got to say the rest of the room was spotlessly clean. What I really really had a problem with is the prices at the bar and being told we had to pay an18% tip for bar service!! I have no problem paying that for table service, but not bar service. All she did was pour a glass of wine and take the tops off three bottles! The drinks were $43 plus $7.75 tip. When we challenged it, she told us it was the Hilton policy and we had no choice but to pay it!! We have had this argument in The Hilton in London, who rectified it after we complained at the time. But sorry Hilton we have been using you for over 35 years and if these are your policies we will not be using you again!! Basically your bar tenders are on $7.75 per minute, which equates to $465 per hour, nice work if you can get it!! I always understood that service charge is optional and it was illegal to demand it! We foolishly did not notice on the first drinks, so also left an additional $3 on the bar. It was on our return to the bar later that evening that we noticed and challenged it. We don't mind paying gratuity but this left us feeling very bitter.

The check in was amazing. Daisy on the front desk was one of the most welcoming, helpful and friendly people you could wish to meet. She is a big asset to Hilton. Again the gentleman on evening reception was amazing. Bed was comfortable. Breakfast staff were absolutely fantastic.

Stayed in October 2023

We had just come off a boat after seven days, it was 9am and they couldn’t check us in for six hours. Our shipmates booked into the Hilton garden inn and they were checked in immediately. The canopy was not accommodating at all. It pretty much ruined our extra day in Memphis. We had some pasta in the restaurant, it was very spicy and had no bread or anything else on the plate. Plus they gave us someone else’s bill.

Bed was comfortable and they had a nespresso machine

Stayed in November 2023

The elveraters where very confusing,the food was to high and was not very good

Did not have it

Stayed in October 2023

I liked everything. But my husband found the pillows too firm . That is the only excuse why we gave 9 points. It would have been nice one of the 2 firm pillows was a medium or soft…

It was clean & modern. Very upscale but at the same time very comfy. The staff were very friendly and helpful.

Stayed in October 2023

Bathroom could have been a little cleaner

Ideal location, Ida at the front desk was really lovely and helpful

Stayed in September 2023

Great hotel with a cool Downstairs bar. Food was amazing

Stayed in September 2023

Was on the 3rd floor, but could hear everything going on outside at all hours.

Very clean and centrally located

Stayed in September 2023

The room could have been cleaner

The stay was amazing.I love the ambience. I love the bed so comfortable.

Stayed in September 2023

The staff was really helpful and the location was great. Only blocks from Beale St. The rooms were clean and comfortable. Really enjoyed my stay there.

Stayed in July 2023

A kettle in the room for tea & coffee

The location was very good.

Stayed in August 2023

The rooms have some heavy wear and tear. There was only one receptionist when we checked in and the line was very long. Otherwise no complaints. Would stay here again.

The place is modern and well appointed. It does have some wear and tear in the rooms. But the room was comfortable the bed was great and it was clean. Frank the valet guy is fantastic and will take care of you from taking your car to recommending and even calling somewhere on your behalf. The location is great.

Stayed in August 2023