Nothing absolutely perfect

Very centrally located, huge room, very clean, the staff were really friendly and helpful.

Stayed in May 2024

N/a

Easy check in & out with no hidden fees to pay. Friendly helpful staff & a great location. Large room with a very comfortable bed. Would 100% recommend & would stay again.

Stayed in May 2024

The pillows!

Great location, friendly and helpful staff, good value for money

Stayed in May 2024

Strangely enough, it was hard to find outlets, especially when working at the spacious desk! I had to work partly on the bed as that was the only place there were outlets I could get to.

The location was wonderful - a little quiet corner where a street turns into a walking street. I was on the 5th floor on the corner and the main noise was actually the nesting birds in the advertising screen outside my window! I had a wonderful view of the Empire State building. The staff was wonderful and accommodating; they found a room where I could check in and work a bit early.

Stayed in May 2024

it's really loud at night, but it's not the hotel's fault. our room was at second floor and it was difficult to sleep because of all the noise from the outside

the location of the hotel was perfect, the rooms are big, comfortable and clean. it is worth the money 😌

Stayed in May 2024

The staff was very pleasant and the room was huge. The staff also went out of our way to store our bags when we needed to go out. Everything was nice and clean for us at check-in.

Stayed in April 2024

The room had an amazing view of the Empire State Building. The hotel is located centrally to several good restaurants and within walking distance to Madison Square Gardens, the shopping district and Times Square. The staff was friendly and attentive.

Stayed in May 2024

Street noise

Location was excellent

Stayed in May 2024

Can't think of anything

Pretty much everything: great location, attentive and friendly stuff, great cleaning service, modern design room in fresh condition. I found it a nice touch to provide not only espresso machine , but also electric kettle for us - tea drinkers, so your tea is not made in coffee machine and doesn't smell coffee, and free snacks and crackers waiting for you next to espresso machine. Even generous checkout at noon after staying out till 4am was just what we needed. I travel a lot and see services tend to shrink and cut corners. And was so happy to see place that still maintains high level of it, without having to apologize for this and for that.

Stayed in May 2024

Not Applicable

The property was well kept with extremely friendly staff. We were upgraded upon arrival as our original room was having renovations. I believe the owner/manager stopped to talk to us before leaving and informed us they were doing continued works to improve the already fantastic hotel including an outdoors area.

Stayed in May 2024

Nothing

Excellent location with subways near by.

Stayed in May 2024

Could have used better black out shade.

Great location, big room.

Stayed in May 2024

Windows aren’t the best in noice cancelling.

Kingsize beds. Junior suite perfect for party of 5 (or 6).

Stayed in May 2024

Nothing!

Everything about this hotel was perfect, room was a high standard, spacious and comfortable with an amazing view of the Empire State Building. Location felt really safe, subway is on next street and was really convenient for getting around. Also easy walking distance to many areas including Penn station for the journey from and to the airport. Lots of food and drink options on your doorstep too. I would definitely stay here again.

Stayed in May 2024

Nothing.

Room is super clean!

Stayed in April 2024

The first night we had no hot water. We called down to the front desk and someone from maintenance arrived within 5 minutes, fixed the problem and we never had an issue after that.

Excellent location - so close to the subway station, shopping and restaurants. Very comfortable room - we had 2 full beds in a renovated room. Complimentary snacks upon arrival and bottled water daily.

Stayed in April 2024

Comfy bed, spacious room for NYC, great view of Empire State Building, lots of restaurants nearby, subway nearby, and super sweet and helpful staff and management!

Stayed in March 2024

Recently renovasted room, spacious, light and very comfortable. Location excellent. No restaurant at the Hotyel but a very good Mexican next door with discounts given by the Hotel.

Stayed in April 2024

Beds could have been a bit bigger

Great location

Stayed in April 2024

There wasn’t anything really. Everything was excellent.

The hotel was excellent. Comfortable. Great location. Clean. And some really lovely details that you don’t find in other is hotels. Like the welcome snacks and the coffee tea. Newly refurbished. Felt very yo to date and fresh. Above all the staff were exceptional. Friendly. Went out if their way always to help. Christian on the front desk was very helpful and organised to have our room changed on the second day so we had a view of the Empire State Building. Which made it a very special and memorable stay. The concierge staff both during the day and evening were also extremely helpful with directions to different attractions and taking charge of our luggage after we had checked our. Also gave very valuable advice about the yellow cab for jfk and timings to leave for the airport. Thanks so much to all the staff for making this a very special stay.

Stayed in April 2024

The hotel itself seemed small/cozy. It would have been nice if there was a rooftop area or any kind of breakfast offering.

The staff was helpful and kind. The room size was very nice.

Stayed in April 2024

Excellent location and friendly and helpful staff

Stayed in April 2024

First two days no warm water in the shower in the evening.

The staff is super customer friendly. Thanks

Stayed in April 2024

No dislikes, only compliments.

Clean and fresh. Daily room cleaning. Staff friendly and professional.

Stayed in April 2024