The pool table in the rec area was closed all weekend for a "meeting". i was looking forward to playing pool with my partner in the evening, but the "meeting" never ended. There was what looked like clothing hung up in the room (that we could see through the curtain). Was someone using it as an extra room? My reservation through Booking.com didn't post in my Hyatt app.

Friendly staff. Comfortable room. Valet staff was EXCELENT!

Stayed in June 2024

It was a great location near the river and Beale Street. The staff was very friendly and helpful.

Stayed in May 2024

The little table was hardly big enough to use. With the big, unoccupied space next to the window there could be a functional table and chairs.

Great location

Stayed in May 2024

The communication of what they were charging us was not what we were told. I was charged an extra $100 of fees that were not communicated to me. Me and my husband were told the pet fee was $50 at check-in but then at check out I was charge $100 for pet fee plus a $50 fee for if there was any damage done but it be refunded back later on. None of this was communicated and that was the only thing I was disappointed in.

A creative hotel, lots of amazing art design and definitely reflected the Memphis history. The staff was nice and place was clean.

Stayed in May 2024

Breakfast was okay, need more variety.

Stayed in May 2024

I didn't care too much for the ballet parking or only card acceptability.

The coustomer service and eccentric look of things.

Stayed in May 2024

Would have like housekeeping to make up room each day. Had to ask for clean towels day 2.

Great place to stay, wonderful to have a room with river views and sunsets

Stayed in May 2024

Staff helpfulness variable.

View of Mississippi River is nice from rooms, rooms modern and straightforward, lobby and check in is a bit confusing with hotels connected and the check in desk at the Beale in the midst of the lobby with customers eating and drinking very close by.

Stayed in April 2024

The staffing in the diner was very friendly but there appeared to be only two people for the morning breakfast. The lack of staffing caused a line to build for check out and longer than expected delivery of food.

The location was great. Close to Beale Street and Civil Rights Museum. The facilities were very clean and staff very supportive.

Stayed in April 2024

The location was great and the facilities available were very good. We took advantage of the pool and game room.

Stayed in April 2024

N/A

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Stayed in May 2024

Not an area for dogs to go to the bathroom. The bedside light on one side never worked.

Love the location & the staff was greT.

Stayed in May 2024

That I couldn’t open a window to let some fresh air in. Missed coffee/ tea in the room.

Clean, friendly staff and close to Beale Street.

Stayed in May 2024

There wasn’t anything outside of the smell in the hallway, and not being able to get any snacks after hours. Everything else was great!!

I loved the location, the view, and the style of the location.

Stayed in April 2024

Rooms are cleaned after the second day and although I specifically requested cleaning on the second day I never had my room cleaned for my entire three days stay. Some of the stuff especially in breakfast/cafe appear indifferent at best . But nevertheless a good choice and ideal location to explore downtown Memphis

Close to Beale Street. Beautifully decorated rooms. But to really worth choosing this hotel make sure you book a river view room. The Mississippi views especially during sunset are amazing

Stayed in May 2024

Room felt like an ikea display room. Nothing felt permanent.

Awesome location

Stayed in May 2024

The parking situation, it took a long time to get the car. The cost was enough for me to choose another hotel in the future.

The gym and fun lobby. The breakfast was different than expected.

Stayed in May 2024

Great location surprisingly very quiet street -though we stayed mid week. Great proximity to Beale street and river

Stayed in May 2024

The price of the food in the lobby was a bit outrageous

Location and the valet parking

Stayed in April 2024

No real breakfast

Situation, view on the Mississippi bridge, clean

Stayed in March 2024

The beds are not very comfortable. We stayed on the 10th floor, so there wasn't hot water for very long while showering. Breakfast included needs to be specified as to what that includes and not overcharge guest if they ask the server, and they said everything was included. Make the menus with asterisks that signify it's included.

The quirky vibe. Loved the happy hour and pool table. Very close to Beale Street, the trolley, and restaurants. The staff were incredibly nice and helpful!

Stayed in March 2024

Pay for parking.

Healthy foods available at all times. Location is perfect! You can walk next to the river or enjoy music on Beale Street. The staff is excellent.

Stayed in April 2024

More storage space, lack of Housekeeping entire stay.

Funky looking hotel, delicious breakfast, central location, walking distance to most places, Uber needed to Gracelands.

Stayed in April 2024

Noise air conditioning

Great location

Stayed in April 2024