I personally did not like the pillows and the fact it’s by the river. Noises are intense there even during the night. However, in Manhattan noises are an issue even downtown.

The staff is super good. Very professional and always there to pamper you.

Stayed in March 2024

place is beautiful

Stayed in February 2024

The location might be a bit disadvantageous for travelers visiting NYC for sightseeing. Heliport and ferry traffic can cause a bit of noice.

Excellent for events and all things business. Ample and beautiful space to meet, lunch and lounge. 2min walk to the heliport makes the location easily accessible from any NYC airport.

Stayed in February 2024

The room - I was so relaxed and comfortable

Stayed in December 2023

quality and connections of the concierge service to get reservations

best view in all of Manhattan, great atmosphere, very friendly club service

Stayed in October 2023

Would have liked to have been warned about Ferry's and their LOUD Horns wee ll into the night 3:00am, un able to sleep do to ferry directly outside my window. Lobby Staff very much the opposite of Valet and door persons , questioning ,unfriendly ,disrespectful. I dress in Suit and tie, and was treated like I was some sort of street Bum, and that I had no business coming in. They need better training ! If you have some sort of problem with people coming in your Hotel , then find a way for Hotel Guest to be recognized, and respected.

BTW, coming in Hotel during the evening Valet and Door staff very welcoming and enjoyable to interact with. However Lobby Staff very much the opposite, questioning ,unfriendly ,disrespectful. I dress in Suit and tie, and was treated like I was some sort of street Bum, and that I had no business coming in. They need better training ! If you have some sort of problem with people coming in your Hotel , then find a way for Hotel Guest to be recognized, and respected.

Stayed in September 2023

I did not find anything that I did not like at Casa Cipriani

The facilities are exceptionally well-kept in cleanliness and the emphasis on privacy and maintaining decorum (especially decency in dressing) at all times is very pleasant

Stayed in August 2023

We were surprised to learn that the reception/concierge does not order cabs ... instead they advice you to use a service like Lyft (which we did :)). You can hire a private driver who will assist you personally while driving around NY. Not the best option for our plans however. What is nice is that taxis can drive up to the lobby while covered from the rain and wind; again pure luxury ... :)

This is without a doubt a very luxurious hotel! We booked it because of the incredible view on the Hudson river together (both room & restaurant). This absolutely met our (high) expectations. The restaurant was one of the best we experienced in NY. Also the room and all other aspects of the hotel werer very luxurious so what's not to like? That being said, it might not be the best choice if you are solelely for tourist purposes as the hotel is more targetted at a business clientel and a networking location in NY.

Stayed in May 2023

That time went by so quickly.

I live in the city, but I felt like I went away to an exclusive resort.

Stayed in January 2023

room - view to city is really bad as mainly dirty roof is what you see

style, atmosphere, restaurant, bar

Stayed in February 2023

taking a room with the water view means you will need to wear ear plugs in order to sleep.

Style; location; restaurant and bar are beautiful and spacious; food and drinks quality

Stayed in December 2022

The horns of the boats kept waking me up but I realize this is not something the hotel can control. But it would be nice for the hotel to warn you or put sound machines in the rooms to drown out the noise when you sleep.

Everything about this property is exceptional -- most especially if the weather is nice and you can enjoy the outdoor terrace / bar area on the 5th floor with a view of the Statue of Liberty. Only downside is the ongoing horns of boats coming/leaving the dock area that you hear through the night.

Stayed in November 2022

On the other hand, when I dined at a small table by the bar at the other end, one evening, the service was risible. I had to request a glass of water, which was never refilled. I also had to request salt and pepper, while listening reluctantly to far too much about the staffs’ personal lives. Reception is gracious, but each time I entered, I was asked whether I was a hotel guest. There were very few hotel guests, and at this price point, I expect to be greeted by name.

The Cipriani’s dining room is the loveliest, and has the most exhilarating view in Manhattan. The food was beautifully presented, and the dining room staff well trained, especially at breakfast. When the rooftop pool opens, it will be a spectacular setting.

Stayed in October 2022

The room was rather smaller than my expectation and for the prices at least I thought the room will come with a bathtub. The prices in the spa were exaggerated so we ended up not using it. We wanted to have a little getaway in the heart of NY but the hotel only offered the comfortable room and nice dinner/breakfast so overall it would be considered very expensive for the value.

Exclusivity. The staff were super nice and the restaurant was quite nice.

Stayed in September 2022

beautifully appointed, entire hotel smelled wonderful. design was super well done.

Stayed in August 2022

Design!

Stayed in August 2022

everything

Stayed in July 2022

The staff needs to know what packages the hotel is selling. Our stay included breakfast but staff did not know how to bill us.

Excellent food, service and a beautiful atmosphere.

Stayed in June 2022

Front office staff was terrible for a hotel as such. Not helpful at all and rude many times. Lost something in a room and had to beg them two days in a row so that they make the smallest effort of helping us find it. I won't even start talking about the opposite desk where the concierge and club staff are located. The only words that would characterise them would be stuck-up and snob. I understand it's a Cipriani but they don't own the place..still one of New York's most expensive hotels, they should aline with a similar service. Location of the hotel was great with great views but be careful of the room allocation. There's a heliport just next to the hotel which works morning to night. Some friends got the corner room overlooking the heliport and had a rough time enjoying their stay. Also there's a ferry terminal just below the hotel so there are ferries honking 24/7. The SPA was terrible. Apparently other than guests, members can also use it and the gym and it actually feels like an outside gym&spa where everyone could go with a subscription. Too crowded, changing rooms were in terrible condition, seeing people going in and leaving with theirs gym bags didn't brings out a privacy or luxury. They kept me waiting more than an hour so that they take me in for my treatment and they were so busy with everything that they didn't even think to tell me to use the facilities like the sauna or the hamam until they're ready. Gym looked great.

Hotel looked great, the club on the 5th floor was really nice. Would be great if there was a part of it at least open 24/7. There was no place in the hotel to sit with your friends or just work when it closed. A la carte breakfast was really good and amazing views. Night front office agent totally made our visit worth it, super helpful.

Stayed in October 2023

Hotel / reception staff was extremely rude on several occasions to me and my girlfriend. They need to get their attitude under control with hotel guests. I observed this not only for ourselves but also with other hotel guests and several arguments between them and reception staff

Restaurant staff was very polite

Stayed in April 2023

atmosphere, service and finishes were exceptional

Stayed in February 2022

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in November 2023