The noise level on the street at night was terrible.

Stayed in September 2023

A/c was a bit temperamental, room was small but very clean - shower door seal was leaking but we did alert fd.

Perfect location, staff is phenomenal. Nice breakfast and parking discount was awesome.

Stayed in September 2023

The staff were fantastic. Loved Rick's Cafe lounge

Stayed in September 2023

Recommend mini fridge

Fantastic breakfast in the morning and snacks during the day. Excellent customer service. Rooms have very comfortable beds and the luxury toiletries in the bathroom were a bonus!

Stayed in September 2023

Safety Bars not in Bathroom. Couldn’t not watch the USOpen in the evening.

We enjoyed or breakfast so much. A wonderful variety.

Stayed in September 2023

Location is just steps from Times Square. The staff, from James at the front desk to the ladies in the 24/7 guest lounge and breakfast bar, are so friendly and accommodating. The two restaurants on either side of the hotel, Tony's and USA Brooklyn Diner are quintessential NYC. When the computer in the lounge wasn't working properly, they took me directly into the office to print airline boarding passes. They arranged for a town car and driver to the airport who was waiting for us 15 minutes early. Casablanca is not just a hotel, it's a home when staying in NYC. There are at least six major Broadway theatres in walking distance of the hotel, with all the excitement of Times Square just around the corner.

Stayed in August 2023

Time square is not my favorite place.

The staff was kind and really helpful. The Casablanca theme carried right through to the breakfast (delicious but simple) .

Stayed in August 2023

Nothing

Everything is fantastic! The staff is perfect!

Stayed in August 2023

Everything was very good. Only slight negative was it needs a bit of spruce up.

Stayed in August 2023

There was nothing about the Casablanca hoteI I didn't like. It *is* right off Times Square so light sleepers might have a problem but it didn't bother me and I loved the buzz of activity.

The location was exceptional. The staff were very friendly and helpful with any questions I had.

Stayed in August 2023

Was there anything we didn't like?? I don't think so! More electrical outlets in the room would have been nice, but it didn't affect our enjoyment of being at Casablanca.

We loved the staff, the location, the 24/7 access to drinks and snacks at no charge, the wonderful breakfast and the phenomenal Maria who was there to make sure we had everything we needed, the quietness of the room, the cleanliness of everything, the short distance to the subway, etc. Everything was wonderful, and we can't wait to go back!

Stayed in July 2023

Nothing. It’s just perfect.

Everything and everyone working in the hotel.

Stayed in July 2023

Fantastic hotel, great staff. Tony’s restaurant under the hotel is amazing food. 2 minutes walk fro Hard Rock Cafe Times Square.

Stayed in July 2023

Rooms are a bit small and spartan.

Location is phenomenal! Steps from Times Square and centrally located. Light continental breakfast is a perfect and simple start to the day. Staff is thoughtful and attentive.

Stayed in July 2023

Cozy interior, wonderful location

Stayed in July 2023

Breakfast could have more options

Location. Nice staff

Stayed in July 2023

Room could be slightly bigger some road noise so better sound proofing, air con unit in strange place by a window behind a sliding glass window.

Great service, location and staff

Stayed in July 2023

Needed some new carpeting

The staff was excellent very friendly and helpful .

Stayed in June 2023

Close to Times Sq, good restaurants close by. Very central for all the usual toursity things. The room was lovely, the staff very polite and helpful. The Oyster Bar two doors down is great, by the way!

Stayed in June 2023

Our room was a bit noisy… but it’s NYC!

Location excellent! Staff was exceptional. So nice to be greeted and feel like a welcome guests, rather than having to access everything electronically. Louis especially helpful. Nice continental breakfast in a lovely space that is accessible all day.

Stayed in June 2023

We have stayed at the Cassablanca for probably 12-15 years for our family's annual theatre trip. Before COVID, there was a lovely wine and cheese reception late afternoon, which did not occur during COVID (understandable), but was not continued following. We really miss it. Following breakfast, only a small selection of packaged snacks is available. We loved the former special touches. The facilities are fine, but it's clear no updates have occurred for many years, and the property is looking worn (for example, stained decorative pillows, damaged wicker in the bathroom).

The staff was outstanding as usual. Location is perfect for theatre goers.

Stayed in June 2023

Quirky property; very helpful staff; pleasant breakfast. The room was ok, very comfortable, but smaller than anticipated, but was the last available. This is a small boutique hotel, so important to book a considerable time before arrival. Plus it is in a popular, extremely noisy area. If catching a show is on your agenda, the hotel position is perfect. It is, however, also within walking distance of Central Park, The Met, and MOMA.

Stayed in April 2023

The plant on the roof could be heard through the night.

Great location, attentive friendly staff, useful guest space (Rick’s cafe) with complimentary drinks and snacks. We were given a free bottle of wine on our first day due to us celebrating.

Stayed in June 2023

I would have liked a small fridge in our room. Plus access to an ice machine. Other than that our stay was very enjoyable.

Breakfast was good and the staff were great. The location was excellent in that its central and we were able to walk to most of our desired locations.

Stayed in June 2023

Nothing at all!

Wow amazing hotel that makes the best of all its assets. Everything was really clean, there was an all day lounge with drinks & snacks supplied. Breakfast was simple but fresh & delicious. Bedroom was small but well supplied with lovely toiletries & very clean. The staff were all so friendly. Location is perfect too, just around the corner from Times Square, Broadway shows & Bryant park.

Stayed in June 2023