Nothing

Everything is fantastic! The staff is perfect!

Stayed in August 2023

Everything was very good. Only slight negative was it needs a bit of spruce up.

Stayed in August 2023

There was nothing about the Casablanca hoteI I didn't like. It *is* right off Times Square so light sleepers might have a problem but it didn't bother me and I loved the buzz of activity.

The location was exceptional. The staff were very friendly and helpful with any questions I had.

Stayed in August 2023

Was there anything we didn't like?? I don't think so! More electrical outlets in the room would have been nice, but it didn't affect our enjoyment of being at Casablanca.

We loved the staff, the location, the 24/7 access to drinks and snacks at no charge, the wonderful breakfast and the phenomenal Maria who was there to make sure we had everything we needed, the quietness of the room, the cleanliness of everything, the short distance to the subway, etc. Everything was wonderful, and we can't wait to go back!

Stayed in July 2023

Nothing. It’s just perfect.

Everything and everyone working in the hotel.

Stayed in July 2023

Fantastic hotel, great staff. Tony’s restaurant under the hotel is amazing food. 2 minutes walk fro Hard Rock Cafe Times Square.

Stayed in July 2023

Rooms are a bit small and spartan.

Location is phenomenal! Steps from Times Square and centrally located. Light continental breakfast is a perfect and simple start to the day. Staff is thoughtful and attentive.

Stayed in July 2023

Breakfast could have more options

Location. Nice staff

Stayed in July 2023

Room could be slightly bigger some road noise so better sound proofing, air con unit in strange place by a window behind a sliding glass window.

Great service, location and staff

Stayed in July 2023

Needed some new carpeting

The staff was excellent very friendly and helpful .

Stayed in June 2023

Close to Times Sq, good restaurants close by. Very central for all the usual toursity things. The room was lovely, the staff very polite and helpful. The Oyster Bar two doors down is great, by the way!

Stayed in June 2023

Our room was a bit noisy… but it’s NYC!

Location excellent! Staff was exceptional. So nice to be greeted and feel like a welcome guests, rather than having to access everything electronically. Louis especially helpful. Nice continental breakfast in a lovely space that is accessible all day.

Stayed in June 2023

We have stayed at the Cassablanca for probably 12-15 years for our family's annual theatre trip. Before COVID, there was a lovely wine and cheese reception late afternoon, which did not occur during COVID (understandable), but was not continued following. We really miss it. Following breakfast, only a small selection of packaged snacks is available. We loved the former special touches. The facilities are fine, but it's clear no updates have occurred for many years, and the property is looking worn (for example, stained decorative pillows, damaged wicker in the bathroom).

The staff was outstanding as usual. Location is perfect for theatre goers.

Stayed in June 2023

Quirky property; very helpful staff; pleasant breakfast. The room was ok, very comfortable, but smaller than anticipated, but was the last available. This is a small boutique hotel, so important to book a considerable time before arrival. Plus it is in a popular, extremely noisy area. If catching a show is on your agenda, the hotel position is perfect. It is, however, also within walking distance of Central Park, The Met, and MOMA.

Stayed in April 2023

The plant on the roof could be heard through the night.

Great location, attentive friendly staff, useful guest space (Rick’s cafe) with complimentary drinks and snacks. We were given a free bottle of wine on our first day due to us celebrating.

Stayed in June 2023

I would have liked a small fridge in our room. Plus access to an ice machine. Other than that our stay was very enjoyable.

Breakfast was good and the staff were great. The location was excellent in that its central and we were able to walk to most of our desired locations.

Stayed in June 2023

Nothing at all!

Wow amazing hotel that makes the best of all its assets. Everything was really clean, there was an all day lounge with drinks & snacks supplied. Breakfast was simple but fresh & delicious. Bedroom was small but well supplied with lovely toiletries & very clean. The staff were all so friendly. Location is perfect too, just around the corner from Times Square, Broadway shows & Bryant park.

Stayed in June 2023

Great staff. Although in a very busy location, hotel was quiet and peaceful.

Stayed in June 2023

nothing

it was quiet and located in close proximity to the venue; the complimentary snacks and beverages were a bonus; very pleasant desk attendants

Stayed in June 2023

Wish it was a walk in shower vs tub. Paying a resort fee for a hotel that isn’t a resort nor does it provide resort activities.

I was in a suite, so it was comfortable. It felt like I was stepping back in time.

Stayed in June 2023

The only tiny criticism I have is that I prefer firmer pillows and ours were on the soft side. It occurs to me however that there may have been an extra pillow in the room closet. Our stay was a busy one so I didn’t properly investigate!

Location is excellent, all the staff were extremely pleasant and helpful, and Rick’s cafe is a delightful little oasis.

Stayed in June 2023

it looks a bit tired. dated furniture. outside needs repairing and painting. the bed skirt is dated and needs to be cleaned. replace old carpet with floor boards

it had everything including a hook on the bathroom door and a light in the closet and an ironing board! quiet room despite being sooo close to Tine Sq

Stayed in June 2023

View from room but hey you are in the middle of Manhattan!

Staff were really friendly and helpful. Room and bed really comfortable with everything you could require provided. The lounge where you could get teas coffee and snacks at any time of day was really appreciated after a day of exploring the city. The hotel was within walking distance of many attractions New York has to offer and proximity to subway made easy access to more distant ones. There are excellent restaurants nearby.

Stayed in May 2023

The location, it's close to Times Square, the crowds thronging the pavements are testing.

Terrific, friendly, helpful staff! The continental breakfast was modest, but was in a lovely space which was available to guests 24/7. There were free water and snacks in there all day. The room was per expectation.

Stayed in May 2023

The ONLY thing that was annoying was constant car horns honking outside made it hard to sleep. Not much they can do about that its NYC

Loved the location being basically right on times square and within walking distance of our tour, great eateries and sites. 2 doors down from discounted parking that I had no issues with. The Staff..they are So helpful and great. snacks/drinks all day and continental breakfast that were great. Restaurant next door/attached was great. Room clean no odd smells, small table/chairs, bed, small bathroom but plenty big enough for 2 and comfortable

Stayed in May 2023