7135 Pocahontas Trail, Williamsburg, VA 23185, United States of America
#54 of 75 hotels in Williamsburg
Guests' ChoiceBased on 1037 hotel reviews
6.9Cleanliness
7.1
Comfort
7.1
Location
8.3
Facilities
7.0
Staff
8.5
Value for money
7.3
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 6, 2024
Timothy
United States of AmericaAwesome food a nd kind staff
Stayed in June 2024
Reviewed: May 31, 2024
Amanda
United States of AmericaRoom lighting. Better breakfast management. Room configuration.
We slept very well but the room, shared by three, was very small - smaller than any other hotel I have stayed at previously. Very few outlets and most were being used to power the room lamps, tv, clock, etc. We had to unplug most room accessories for our hair dryers, curling irons, charging cables, etc. Another room issue was the configuration of the desk and mirror. There was not a mirror over the desk so we could sit, do our hair and make up. We had to stand in front of the only mirror and only had a very small space for our hairdryer/makeup bag/etc. on the dresser that the TV sat upon. No overhead lights and floor and table lamp were about 20 watt bulbs. VERY dim room. A/C worked great & the climate was very comfortable. Breakfast the first two mornings was great. When the weekend arrived and the hotel was full, however, they ran out of EVERYTHING - eggs, sausage/meat, sweeteners, milk (for the cereal), napkins. There was waffle mix but the manager had to leave and purchase two large jugs of syrup. No butter. No fruit. Only waffles, dry cereal and coffee. They watered down the orange juice so it would last longer and they added WAY TOO MUCH water. Made it undrinkable and we saw many full cups being thrown away, it was that bad. BUT - we can survive anything and we got to spend our cash on FUN and not on a hotel. YAY! And again, we slept well and that is NOT a given, even in very expensive hotels. So HUGE bonus for that. And we all managed to shower, change and get ready even with the cumbersome set up. We would stay there again and bring two surge protectors with multiple outlets. Maybe even some 60 watt (or higher) light bulbs ;-) Mini kitchen of refrigerator, microwave, coffee maker; all worked great. There was sufficient closet space and REAL hangers. The housecleaning staff were outstanding. Kudos for all they do every day.
Stayed in May 2024
Reviewed: March 28, 2024
Oksana
United States of AmericaDuring breakfast, there were no stuff members who would clean tables or areas around food serving areas. Coffe was terrible,tasted deluted. No hand sanitizer is available.
The price of stay is affordable. Clean room. Breakfast is included in your stay. Selection of breakfast items needs to be extended. One morning, meat was served next to eggs. The hotel location is in close proximity to the Williamsburg visiting center, where you can leave your car at no charge and get on a free bus shuttle, which brings you to the town historic center.
Stayed in March 2024
Reviewed: March 12, 2024
Damian
United States of AmericaThe first room they gave me was dirty. The room was not cleaned from the previous people who stayed.
Stayed in March 2024
Reviewed: January 27, 2024
Karissa
United States of AmericaI had a good stay. Only thing I didn't not like was room service didn't clean my room daily and when they took the wash cloths I didn't get any back for the last 2 night.
Location, continental breakfast, parking, laundry room
Stayed in January 2024
Reviewed: January 5, 2024
Marcel
United States of AmericaThe rooms, especially the bathrooms, lack a lot of proper finishings. Cracks in the wall. Gaping holes in the wall under the vanity. Discolored caulk and tile grout. It just made it feel like things are not clean. I want to be clear that the staff were friendly and I believe they did their best. However, the dining area wasn't kept clean. In part guests are also to blame as they don't take care to properly clean after themselves. The luggage carts are in bad shape. This is an issue at so many hotels.
The location was good. The staff were friendly. The rooms are spacious and the beds were comfortable. The heating and cooling worked well. The lobby area was neat and clean.
Stayed in January 2024
Reviewed: January 4, 2024
Eboni
United States of AmericaMold in the shower. There was hair on the wash rags, towels, and bathroom sink. There is no new roll of toliet paper.
The breakfast was good.
Stayed in January 2024
Reviewed: December 31, 2023
Loida
United States of AmericaBed is not comfortable, pillow is like for cushion and towels thread is coming off.
The place is spacious
Stayed in December 2023
Reviewed: December 27, 2023
Catherine
United States of AmericaThe first thing we noticed was the smell of cigarette smokein our room and since we had a toddler with us, we felt the need to aerate the room.
Room was clean, spacious and comfortable.
Stayed in December 2023
Reviewed: December 22, 2023
Paige
United States of AmericaUnfortunately they were doing some repairs on the water system so the hot water. They did end up refunding our stay which we were very surprised about.
The staff was incredibly friendly, the stay was clean and comfortable and the breakfast in the morning was great! Location was exactly where we needed to be and our dog was welcomed by the staff!
Stayed in November 2023
Reviewed: December 18, 2023
Misty
United States of AmericaBeds were not comfortable
Location
Stayed in December 2023
Reviewed: November 26, 2023
Derek
United States of AmericaThe breakfast during the week was super limited.
Location to attractions
Stayed in November 2023
Reviewed: October 30, 2023
Brianna
United States of AmericaOur room had mold growing by the bathtub and up the wall near the bathroom door. I’m highly allergic to mold which made for a poor trip for me. I was sick with a migraine and congestion the entire stay.
It was located close to Busch gardens.
Stayed in October 2023
Reviewed: October 2, 2023
Kris
United States of AmericaThe a/c unit was moldy and caused breathing difficulty for our family (coughing , sneezing, wheezing, and stuffy nose.)
Breakfast was excellent and the hostess & host were very friendly and inviting and asked if we needed anything else ! They both were amazing. ( Sorry I don't remember their names but I'm sure you can look up the dates we stayed to acknowledge them.)
Stayed in September 2023
Reviewed: October 2, 2023
French
United States of AmericaCould have had some extra blankets, it got cold at night
Liked the amenities and was a short drive from the Park, will definitely stay here again.
Stayed in October 2023
Reviewed: September 18, 2023
Kyle
United States of AmericaLittle off smell
Room size
Stayed in September 2023
Reviewed: September 8, 2023
Karisa
United States of AmericaRooms didn’t seem up to date; there was rust in the room and found a few spiders in my room. We were disappointed considering this hotel is suppose to be a suite, etc
Staff was friendly and provided good customer service.
Stayed in September 2023
Reviewed: September 7, 2023
Dolores
United States of AmericaJust needs some painting and carpet
This is an older motel and we probably could have found something newer in the same price range. But the staff were great and we were comfortable.
Stayed in September 2023
Reviewed: September 6, 2023
Paula
United States of AmericaBreakfast didn’t have a lot choices and the staff that works in the kitchen was rude. The bathroom on my room was making a lot of noise of water dripping, the sink was clogged, bathroom floor and mirrors really dirty All 5 ice machine wasn’t working.
Online
Stayed in September 2023
Reviewed: September 5, 2023
Keagan
United States of AmericaThe elevator
We were able to check in with no problem. It was clean which I highly value.
Stayed in September 2023
Reviewed: September 5, 2023
Stroman
United States of AmericaFirst room smelled like wet carpet Second room I was moved to had ants real bad Third room smelled like animals and wet carpet but I was tired of moving rooms so I just stayed in the third room
Convenient to Bush Gardens
Stayed in September 2023
Reviewed: August 27, 2023
John
United States of AmericaDid not remind me of other Country Inn and Suites I have stayed in from the past.
Good value.
Stayed in August 2023
Reviewed: August 25, 2023
Kimberly
United States of AmericaWe were there for 4 days to visit Busch Gardens and Colonial Williamsburg. We had to change our room after the first night because of a leak in the bathroom and then the next room also had a leak from the bathroom above Part of the ceiling fell on the floor of the second bathroom Not as clean as I expected and I think they have some pretty significant plumbing problems
Location was perfect
Stayed in August 2023
Reviewed: August 22, 2023
Karen
United States of AmericaBathroom was less than clean in the corners.
Beds comfy. Breakfast great.
Stayed in August 2023
Magdeburg, Germany
Efringen-Kirchen, Germany
Lobios, Spain
Negril, Jamaica
Aso, Japan
Nashville, USA
Ipoh, Malaysia
Pattaya, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content