320 West 36th Street, Hell's Kitchen, New York, NY 10018, United States of America
#107 of 418 hotels in New York
Guests' ChoiceBased on 604 hotel reviews
8.4Cleanliness
9.0
Comfort
9.0
Location
8.7
Facilities
8.6
Staff
9.2
Value for money
8.0
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 3, 2022
Gerard
United States of Americaclose proximity to everything midtown and Hell’s Kitchen
Stayed in April 2022
Reviewed: May 2, 2022
Rose
Puerto Ricolate checkout is not an option; hotel charges a facility fee automatically even though we didn't use any of the facilities
Beds are excellent
Stayed in April 2022
Reviewed: May 2, 2022
Katherhine
CanadaLocation. Neighborhood was a little sketchy
Service
Stayed in May 2022
Reviewed: April 30, 2022
Kim
United States of AmericaTight fit in room. Only room to place one bag on flat space. No mini bar.
Good location. Close to train station and “hot spots”!
Stayed in April 2022
Reviewed: April 24, 2022
Caitlin
United States of AmericaIt was nice having the restaurant downstairs although we did order room service from them one night and it took forever to get our food, well over an hour.
Stayed in April 2022
Reviewed: April 23, 2022
Linda
United States of AmericaLovely room and very clean
Stayed in April 2022
Reviewed: April 23, 2022
Daniel
Canadalocation. the street is dirty a lot of homeless on the corner. I don't recommend for family with kids.
the room is good but too small for 3 people. The restaurant is simple, with few options on the menu, specifically for breakfast.
Stayed in April 2022
Reviewed: April 19, 2022
Levine
United States of AmericaRoom clean, modern and functionable
Stayed in April 2022
Reviewed: April 11, 2022
Emma
United KingdomThe hotel was really good value for money, in a central location and really lovely staff. Definitely will return here.
Stayed in April 2022
Reviewed: April 7, 2022
Graham
United Kingdomroom was small for 3 adults
location and facilities
Stayed in April 2022
Reviewed: March 31, 2022
Liduam
United States of AmericaHot water in lavatory was not mixing properly, either cold or burning. Shower not hot enough.
Staff was lovely. Room was nice.
Stayed in March 2022
Reviewed: March 24, 2022
Karina
United States of Americathe people around the hotel its ugly , i think NY Its not the same after the pandemic . drugs every wear around time square ☹️ more crazy people and drug addicts than ever before
the staff so nice
Stayed in March 2022
Reviewed: March 21, 2022
Aline
United States of AmericaThe shower was not hot, it was February, so it was very cold. We used the shower head which was a little warmer. But we wet all the bathroom. The restaurant attached to the hotel was supposed to be very nice, but due to lack of employees, we had to wait more than an hour for our food. And they were not friendly AT ALL! So do yourself a favor and go to another restaurant, so you don’t start your day being stressed.
Nice and clean, very modern. Staff at the reception were very friendly. Location is good, although we had car, so we didn’t need public transportation. Walking distance to Times Square. Kids loved it.
Stayed in February 2022
Reviewed: March 12, 2022
Fred
United States of Americashower not hot enough
Stayed in March 2022
Reviewed: March 11, 2022
Daniel
United KingdomCouple of teeny things. Blinds were a bit old. Bar shut pretty early
Position on W 36th is perfect for movement anywhere in the city. Great value. Lovely staff and great service. Good sized room
Stayed in March 2022
Reviewed: March 11, 2022
Alex
United States of AmericaThe bathrooms have no locks on them (they’re sliding doors, they don't close), and the location was a bit of a gray area
Rooms were nice, availability of food options at hotel was also good
Stayed in March 2022
Reviewed: March 5, 2022
Velia
United States of Americano vending machines on the 6th floor where the ice machine is
it was by everything! the burgerology restaurant was good too
Stayed in March 2022
Reviewed: March 2, 2022
Nicolas
ChileIn my shower (room 401), hot water was never consistently hot enough. My companion got the room next to me (402) and he didn't have that problem. There was also a mildly annoying sound coming from the ceiling, like a thick drop of water droping every minute or so. Maybe some kind of leak?
GREAT LOCATION, the staff was very kind, helpful and easy to talk to (I was ready to speak in english, but I was greeted and talked in spanish by all staff members!). Comfortable beds, good complimentary coffee filled every day, very clean, silent (even though we were just in the 4th floor).
Stayed in February 2022
Reviewed: February 28, 2022
Karen
United States of AmericaLoved all meals we had at Burgerology
Stayed in February 2022
Reviewed: February 20, 2022
Danaka
United States of AmericaShower water did not get hot. No 24/7 room service. Rooms are extremely small. No amenities.
The property was very nice and clean. About 15 minute walk to Times Square. Easy access to subway.
Stayed in February 2022
Reviewed: February 19, 2022
Jacob
DenmarkGreat fitness center. Helpful staff
Stayed in February 2022
Reviewed: February 14, 2022
Kim
United States of AmericaRoom was small for $400 a night
Breakfast was good
Stayed in February 2022
Reviewed: February 9, 2022
Bridget
United States of AmericaOverpriced
Stayed in February 2022
Reviewed: February 7, 2022
Lindsey
United States of Americaheat didn’t work. light broke.
great location, nice helpful staff
Stayed in February 2022
Reviewed: February 7, 2022
Sarah
United Kingdomlack of lounge area
modern and clean
Stayed in February 2022
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