244 West 56th street, New York, NY 10019, United States
#357 of 418 hotels in New York
Guests' ChoiceBased on 570 hotel reviews
7.3Cleanliness
7.6
Comfort
7.5
Location
9.4
Facilities
7.0
Staff
8.8
Value for money
7.4
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 May 2024
Andrea
United StatesThe Room door was really tricky to close. It didn’t lock and shut properly and you have to tug on them to force shut. The bed was not that comfortable.
Close to the park
Stayed in May 2024
Reviewed: 25 May 2024
Heejin
South KoreaOld building
Best location and strong hot water
Stayed in May 2024
Reviewed: 12 May 2024
Salman
SwedenRoom size
Nice location and very cooperative staff
Stayed in May 2024
Reviewed: 4 May 2024
Arlene
United KingdomA bit dreary
Location was fine and the bed was good. The room was a trifle dark. It would be fine for 1 or 2 days. The staff were pleasant and the hotle was clean.
Stayed in April 2024
Reviewed: 17 April 2024
Sally
United KingdomVery little natural light in the room but still value for the money in NY :)
Great location. Good value friendly staff
Stayed in April 2024
Reviewed: 17 April 2024
Caroline
United KingdomOverpowering smell of detol and window didnt open to try to get rid of the smell. Room very old, foyer entrance was lovely, but rest is old and needs updating. Bed very very soft and you roll into the middle!
Great location, friendly staff, nice foyer
Stayed in April 2024
Reviewed: 15 April 2024
Kathleen
United StatesWould love to have had a coffee maker in the room
Fabulous location for theater visits, clean, comfortable, lovely hotel. Joe G's restaurant wonderful
Stayed in April 2024
Reviewed: 11 April 2024
Argjend
United StatesThe A/C constantly blew dead leaves out on the bed and ground. The bed sheets weren’t changed and had stains on them even after the housekeeping cleaned it. The bed was also superrrrr soft and you sink in it.
The staff were very helpful and super nice and the location of the place was also great.
Stayed in April 2024
Reviewed: 7 April 2024
Alejandra
United KingdomThe facilities weren't in the best conditions but they were clean and ok to stay in for a few days. Room was quite dark with small windows facing walls. Wasn't too bothered by these things since the location is really good and the price was reasonable for NY standards I guess.
Great location and reasonable, clean facilities. Staff was friendly and room was pleasant for spending the night.
Stayed in March 2024
Reviewed: 3 April 2024
Fgarriga
United StatesIt's very old. The room was extremely tiny. Bed was very old and not very comfy. Bathroom appliances were also very old. The whole place has an old appearence, like it's in the 80's.
Location is great. Many nice restaurants around the hotel. Easy access via metro.
Stayed in March 2024
Reviewed: 2 April 2024
Michał
PolandOur room was yelling "clean and renovate me" but for a short stay it was really fine ☺️ Location compensate everything 🔝
Perfect location, easy to find, nice staff.
Stayed in February 2024
Reviewed: 21 March 2024
Inesa
RomaniaThe bed was broken, shower bad, very tiny room
We liked the location and that we had a iron
Stayed in March 2024
Reviewed: 17 March 2024
Sharon
United StatesSlow drains Refrigerator didn't wory
Great staff
Stayed in March 2024
Reviewed: 17 March 2024
Deep
SwedenThe staff at the reception was very rude! I couldn't bring my friends to visit me. This was unacceptable! Allowing visitors was impossible!
Location was fabulous! Loved my stay to the extent that it was easy to go anywhere in New York!
Stayed in March 2024
Reviewed: 29 February 2024
Norma
South AfricaLocation was central.
Stayed in February 2024
Reviewed: 29 February 2024
Karen
United StatesThe bed in 311 was back breaking. I understand they wear over time, so we let the desk clerk know when we checked out. We also asked about the disinfectant being use. There is no doubt about the cleanliness in the hotel, but the smell from cleaner was so overwhelming I could taste it. Having said both these things...we will absolutely be back. It's a cute little hotel, with lovely staff and perfectly located.
Room layout was great.
Stayed in January 2024
Reviewed: 26 February 2024
Sandi
United StatesBed was pretty soft - but all the amenities were good. Would have liked a coffee maker, but hey, this is NY and it was easy to grab a cup and a bagel around the corner.
Ease of access and location was great. I particularly liked the 24-hour staffed desk which made me feel very safe. Great for travelling alone.
Stayed in February 2024
Reviewed: 24 February 2024
Adrian
IrelandI would have like to stay in the same room on Monday as Friday and Saturday TV wasn’t great
I didn’t get any breakfast or any information regarding the breakfast
Stayed in January 2024
Reviewed: 16 February 2024
Theodore
AustraliaRoom was a touch small.
Great location, quiet, clean and tidy. Very cute!! I’d stay there again!
Stayed in January 2024
Reviewed: 9 February 2024
Eric
United StatesOur room was on the first floor, behind the front desk and next to the entrance door to the elevator. We could hear the door every time guests came in and any conversations they were having as they entered the hallway from the lobby. The mattress was very noisy so any movement woke us up. And when the folks in the room above us walked or dropped something, that too was loud enough to wake us up. If we had an upper level room I’m sure it would have been a better night’s sleep.
Good location, beautiful entrance and lobby, and we got a great price through Booking.com. The hallways and room were clean. The staff were all very nice and accommodating. We were allowed to store our luggage behind the desk both before our room was available and after we checked out.
Stayed in February 2024
Reviewed: 7 February 2024
Mary
United StatesI’m used to significantly higher end hotels but this was adequate. I really didn’t like the bathroom including the hairdryer.
Location Restaurant and bar Price
Stayed in February 2024
Reviewed: 30 January 2024
M
CameroonNot enough heat in January.. Cold floors. No kettle for hot water Uncomfortable bedside fluorescent lighting Main entrance is not wheel chair accessible
Excellent location Great value for Manhattan
Stayed in January 2024
Reviewed: 27 January 2024
Adriana
United KingdomIs a cheap hotel and that says it all ,but I knew that when we booked it ,we didn't care as we spent most of our time outside but if you are one of the people to stay Indoor that's not the best option !
So close to the main attractions as Central Park & Times Square!
Stayed in January 2024
Reviewed: 14 January 2024
Christl
United StatesThe water-pressure in the shower isn't very strong.
This is not a luxury hotel but comfortable and in a great location in the Theater district. I found the bed and the pillows to be soft and not bulky or lumpy. The room temp was comfortable for working and sleeping. I found some groceries nearby and used the tiny fridge to store some snacks. There was plenty of hot water for a shower. There is a lovely little Italian restaurant downstairs and food can be ordered up.
Stayed in January 2024
Kitchener, Canada
Moscow, Russia
Changsha, China
Edenton, USA
Liptovský Mikuláš, Slovakia
Case Monterosso, Italy
Ostend, Belgium
Sigriswil, Switzerland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content