311 West 39th Street, Hell's Kitchen, New York, NY 10018, United States of America
#295 of 416 hotels in New York
Guests' ChoiceBased on 2523 hotel reviews
7.7Cleanliness
7.8
Comfort
8.0
Location
9.0
Facilities
7.7
Staff
8.1
Value for money
7.6
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 8, 2024
Anne
BelgiumNo table to sit around to eat.
Room is large with a small kitchen (microwavre, frigo, sink, ...)
Stayed in May 2024
Reviewed: May 4, 2024
Sheryl
United States of AmericaThe bed was a little soft for my comfort level but still fine to sleep on. We were on the second floor so we could easily take the stairs when needed but the elevators might be a bit of a wait at times.
Room was spacious and comfortable. We appreciated the refrigerator and kitchenette. Nice breakfast buffet. The staff was very friendly and efficient. Late checkout (noon) was standard which was great for our travel day at the end of our staff. The location is an easy walk to Times Square and all of the theaters but not so close that it was noisy or bright at night.
Stayed in April 2024
Reviewed: May 4, 2024
Ignacio
ArgentinaBathsrooms Elevators
Breakfast Gim Kitchen in room
Stayed in May 2024
Reviewed: May 2, 2024
Tawania
United States of AmericaNext to a shelter was a disappointment.
Breakfast was good.
Stayed in April 2024
Reviewed: April 29, 2024
Doug
ThailandNo happy hour on weekends was ridiculous. Many homeless just outside of the building. (although harmless)
Breakfast. Kitchenette.
Stayed in April 2024
Reviewed: April 28, 2024
Chris
New ZealandThe lifts are a nightmare. During our stay, one lift was out for the majority of the time. I waited 7 times before I could get into a lift that wasn't crowed to bursting point.
The location is superb for exploring NYC. The room is comfortable, had a slight issue with the plug in the hand basin, but this was quickly fixed by Engineering. Breakfast is very good, you have to pick your time though if you don't want to brave the hoards between 0730 - 0900
Stayed in April 2024
Reviewed: April 27, 2024
Róbert
Czech RepublicVery tasty. If you go at the start there are no lines.
Stayed in April 2024
Reviewed: April 27, 2024
Diego
IsraelElevator gets busy. They only clean rooms every two days.
Very friendly and helpful stuff, checking in was automatic and they let us do it a bit earlier. Room has a lot of equipment, full fridge, stoves, plates, dishwasher, beds are comfortable and AC and heat work great. Breakfast has many options and they constantly replenish.
Stayed in April 2024
Reviewed: April 27, 2024
Virginia
United States of AmericaBathroom sink not draining properly Dirty pipe😩
Convenience of location Food
Stayed in April 2024
Reviewed: April 25, 2024
Kerrie
United KingdomLittle tired damaged furniture
Location excellent. Breakfast good Fresh water in lobby Happy hour although never in hotel in time to try! No issues with lifts only a few minutes wait and breakfast always able to get seating. WiFi fast. 4 of us showering each day always plenty hot water
Stayed in April 2024
Reviewed: April 24, 2024
Liubov
New ZealandA bit small size of bed
Nice and clean
Stayed in April 2024
Reviewed: April 23, 2024
Herberto
SwitzerlandSo this was my BIG issue. I have no idea what happened with my bed before my stay but it’s like that mattress had been run up and down by a truck. Honestly it was extremely uncomfortable
The location is excellent, especially at this price range. Very nice bathrooms
Stayed in April 2024
Reviewed: April 22, 2024
Leila
ArgentinaThe view of the room. The waiting for the elevators was chaotic. Lucky for us, that wasn't a problem because we were on the sixth floor. For us, the breakfast wasn't good.
The room was spacious and comfortable. The staff was friendly and after 6 pm they gave a cocktail and snack. They let us leave the luggage. Good location if you want to be near Times Square.
Stayed in April 2024
Reviewed: April 22, 2024
Rebecca
United States of AmericaThere is no early check-in, not even if you arrive just 30 minutes before check-in starts. The elevator is also slow and you might have to wait more than 5 minutes for an elevator. Also, the sheets seemed clean but if you pull those up, the mattress protector was covered in hair and that was really gross.
The location was convenient to the subway and our room had views of the Empire State Building. The breakfast was free and had a wide variety of options that changed every morning.
Stayed in April 2024
Reviewed: April 22, 2024
Judywei518
Canadathe drain in the bathroom is not smoothly,always a lot of water during shower,
good location ,good view,
Stayed in April 2024
Reviewed: April 21, 2024
Doering
United States of AmericaGood and plenty of it, even fresh fruit. Could use some nondairy milk. Cheerful helpful staff. Especially helpful when we were storing and retrieving the luggage.
Stayed in April 2024
Reviewed: April 20, 2024
Sandra
BarbadosGreat location, friendly staff. My first choice for value for money. Element hotels afford me to self cater where budgets may permit.
Stayed in April 2024
Reviewed: April 16, 2024
Johanna
AndorraLa vista era terrible
Stayed in April 2024
Reviewed: April 15, 2024
Sonal
Australianothing
everything
Stayed in April 2024
Reviewed: April 14, 2024
Ashanti
United States of AmericaThe breakfast.
Stayed in April 2024
Reviewed: April 11, 2024
Autumn
United States of AmericaThe temperature of the faucets in the bathroom and kitchenette varied. Both faucets in the bathroom were hot, so we brushed our teeth in the kitchenette. Then the kitchenette only had hot water and the bathroom had cold.
Lovely room, awesome front desk staff, great location.
Stayed in April 2024
Reviewed: April 8, 2024
Jane
United States of AmericaThe elevator was broken at 11:30 at night
Tidy, organized & well equipped rooms
Stayed in April 2024
Reviewed: April 8, 2024
James
United States of AmericaBuilding and room could have been cleaner. A lot of dust in the room and dirt everywhere in the lobby.
Stayed in April 2024
Reviewed: April 7, 2024
Jo
United KingdomIt was a little tired looking and the breakfast was fairly basic.
Location was perfect!
Stayed in April 2024
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