Rude staff, poor breakfast and slow elevators.

Very close to subway station and the center. Comfortable bed.

Stayed in May 2024

Lack of options for breakfast and sometimes they were out of basic breakfast foods like yogurt and milk. Hot water not running on one of the days.

Clean and comfortable room and location.

Stayed in May 2024

Location

Every thing was good but the breakfast which was terrible. Also elevators were a problem

Stayed in May 2024

Location , cleanliness , staff

Stayed in May 2024

It was a bit expensive, and the elevator situation was not great at all

It was a great location and very clean

Stayed in April 2024

Room and amenities clean and well presented, but a bit dated. Cost reflective of high costs of hotels in NY generally. Disappointed there was no tea/coffee facilities in room.

Excellent location if travelling on trains. Pleasant, very professional and helpful staff.

Stayed in April 2024

The waiting by the elevator

Location was fantastic

Stayed in April 2024

There were 3 elevators but only 2 worked very slowly, sometimes we had to wait about 20 minutes and sometimes we just went down the stairs. The breakfast was minimal and if we went down for breakfast about an hour after it opened there would be almost nothing left to eat

the location is super close to every main attraction the room and bed are OK

Stayed in April 2024

The elevators were a punish. There was one of three closed for repairs from March and 2 elevators for 24 floors was not enough. It meant we took the stair more often that we liked. There is no fridge in your room, which we expected in a hotel in New York. No stands to put your suit cases on either. Breakfast was included but it was so busy that you could not get your hands on quite a number of items. We ended up not going at all and purchasing food.

The location was great. The bed was comfortable and we didn't mind that the room was cleaned every second day.

Stayed in April 2024

Breakfast room is a bit small for the size of the hotel. But all in all, it's a good place to stay.

You get great value for your money here. Location is excellent (also right across from Penn Station, so easy to get to by train) and breakfast is good, especially for a US chain hotel. This was my third stay here and I'd definitely recommend it for an NYC trip.

Stayed in March 2024

Rooms could be better soundproofed

Location very strategic, breakfast included in the price, large bathroom

Stayed in April 2024

My room was close to exhausters. So every couple of minute it would turn on and it was very loud. It woke me up all night. They need better soundproof windows.

Location. In front of Penn Station, easy access to everything

Stayed in April 2024

The breakfast comes with the room, but it’s pretty bad, unfortunately. There just seemed to be a lack of pride in the food put out. The cooked breakfast meats were pretty greasy and there were no vegetable accompaniments like tomatoes, mushrooms etc… The oatmeal (porridge) was sad, lumpy, unseasoned and watery. The only decent food we found were the bagels and that’s pretty much all we ate after the first morning. If a nice breakfast is important to you, this may not be your place. Unfortunately we didn’t have much of a view from our room - we were only on the 4th floor and overlooked a courtyard filled with air conditioning vents. At check in, we were told that we might be able to get a room higher up in the hotel the following day - however, we would have needed to re-pack, vacate the room, put all our luggage in storage then wait until the new room was ready. On balance, the view wasn’t that important to us, so we chose not to. I guess it was nice of them to offer to upgrade us. Just bear in mind that you may not get put in a room with the view you’re expecting. Aside from the room, we found the hotel facilities to be a bit lacking. The rooftop bar was closed when we were there (April) and the downstairs bar was too loud to have a conversation. It was also pretty empty when I was there so had a bit of a weird vibe. Also $11 for a bottle of Modelo!! You are allowed to take drinks to the quieter and more comfortable lobby however.

This hotel is really well located and perfectly decent in terms of comfort and room facilities. The bed was pretty good, the bathroom was well sized and shower had good pressure. The gym facilities are pretty good with a range of cardio and resistance machines and some free weights and other equipment.

Stayed in April 2024

The location is great, and having complimentary breakfast was a great way to start the day.

Stayed in April 2024

The price per night is too high.

If attending an event at MSG, this hotel is perfect!

Stayed in April 2024

Ability to control thermostat. It would not go below 68, which was a bit too much for me, especially during the night. Breakfast variety and more healthy food options (oatmeal looked and tasted like soup). Still amazed that no concern for environment--plastic utensils, paper plates and cups. Disappointing a bit.

It was very close to the Penn Station (walking distance, 5 min max). Very quick and easy check-in. Rooms are spacious and clean. I was on 15h floor with windows towards the inside "courtyard" and as a light sleeper heard absolutely not noise. Breakfast was standard with various options. One aspect that I found strange is having fruit baskets with different fruits placed at different tables in a large hall. It was not convenient to walk from table to table to take fruits one might like.

Stayed in April 2024

Hallway smells cigarette smoke

Location

Stayed in April 2024

Can be very expensive.

Excellent location, right by Penn Station and Moynihan Train station, with a good breakfast.

Stayed in February 2024

have notice beside my room

I like Breakfast good and staff nice. the room is clean.

Stayed in March 2024

Breakfast room small to many people.

Good staff en service , good location!

Stayed in March 2024

The furniture and carpets were a bit worn. The breakfast buffet was not very refined.

Bed was good. Very nice view, was updgraded to higher floow upon request. Very pleasant!

Stayed in March 2024

One elevator was not working, which created big lines to get access to the other 2 (and only) working elevators. Staff managing lines for taking elevators were rude. There were signs all over the hotel that elevators were supposed to be working back again on March 23rd 2024, but it was finally not true. Crowded area for breakfast, and missing some food 1h after opening (no bananas anymore, no bacon, ...). As for the room, everything was ok, but no fridge, and a very noise A/C.

Size of the room was kind of small, but I guess this is NY standard size. Location was ok, close to MSG, and Penn Station, so access from JFK airport is very convenient.

Stayed in March 2024

The lobby was heated too warm/ hot!

The room , bed,pillows, breakfast, coffee. View.

Stayed in February 2024

We don't need to complain to stay comfortable

When I complained about the room because it was in front of the air conditioning systems of the nearby building, and I couldn't sleep because of the noise, they changed me to a different room the next day in the same area but on a different floor.

Stayed in March 2024