Reviews of The Chelsean New York This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
160 West 25th Street, Chelsea, New York, NY 10001, United States of America
#378 of 416 hotels in New York
Guests' ChoiceReview Score
Based on 812 hotel reviews
7.1Score breakdown
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Cleanliness
7.3
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Comfort
7.3
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Location
8.7
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Facilities
6.9
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Staff
7.9
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Value for money
7.0
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Free WiFi
8.4
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Reviewed: May 11, 2024
Eboni
United States of America1 review6.0“It was a great time.”- • Leisure trip
- • Family with young children
- • Guest room, 2 Double, High floor
- • Stayed 3 nights
- • Submitted from a mobile device
My family and I didn’t like how stuffy the room was. The first night there was a headache because e could barely breathe when we got to the room. Turning the a/c on didn’t help at all. We were scared to open the window for fresh air because there was no screen and didn’t want to let any bugs in. Nonetheless we came home stuffy and coughing.
I enjoyed that Time Square was in walking distance. We were close, but not too close to hear all the commotion from the square all night long. The staff was so nice and helpful. Very efficient as well. We requested a microwave and within maybe 30 minutes the staff was there to bring it. While in the room had realized the outlet didn’t work and said he would put the request into maintenance. He did and instead of waiting maintenance came in right away (11pm) to resolve the issue.
Stayed in May 2024
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Reviewed: May 9, 2024
Jo
Australia2 Reviews7.0“Terrific location. Helpful staff. Facilities a little dated and worn but clean.”- • Leisure trip
- • Group
- • Guest room, 2 Double, High floor
- • Stayed 3 nights
- • Submitted from a mobile device
The facilities were a bit tired and worn, especially the carpet and Bathroom tiles
I didn't know breakfast was available
Stayed in April 2024
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Reviewed: May 8, 2024
Daria
Canada4 Reviews6.0“It’s fine, but will not stay again”- • Leisure trip
- • Travelers with friends
- • Guest Room, 1 King
- • Stayed 3 nights
- • Submitted from a mobile device
It’s dirty! I mean IT IS VERY DIRTY!! The bedsheets, washroom, window! It was disgusting to touch anything ;(
Location is great! Very helpful stuff and the bed was comfy!
Stayed in May 2024
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Reviewed: May 7, 2024
Bruce
United States of America1 review8.0“Okay hotel with good location to go to Chelsea art galleries. Will keep the Chelsean on my list.”- • Business trip
- • Solo traveler
- • Guest Room, 1 King
- • Stayed 3 nights
Room was heated and cooled by a window unit which struggled to keep the temperature even.
Clean comfortable room. No breakfast on site. Some restaurants within a 3-5 minute walk. Friendly staff. There are two grocery stores and a CVS within a block. Walked and Ubered everywhere.
Stayed in May 2024
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Reviewed: May 6, 2024
Dave
United States of America32 Reviews1 helpful vote8.0“Great value compared to other hotels in the area!”- • Leisure trip
- • Family with young children
- • Guest room, 2 Double, High floor
- • Stayed 3 nights
Room is on the smaller side-
great location!
Stayed in May 2024
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Reviewed: May 6, 2024
Amanda
United States of America1 review8.0“overall was a good experience. good price for location and services.”- • Leisure trip
- • Travelers with friends
- • Guest room, 2 Queen, Corner room, High floor
- • Stayed 3 nights
- • Submitted from a mobile device
the bathroom wasn’t filthy but it wasn’t the cleanest.
upper floor room, nice view, easy to access subways/ubers when needed.
Stayed in May 2024
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Reviewed: May 6, 2024
Renee
United States of America2 Reviews7.0Good- • Leisure trip
- • Couple
- • Guest room, 1 King, High floor
- • Stayed 3 nights
- • Submitted from a mobile device
Very Loud air conditioning. Sheets were not the cleanest.
Great location!
Stayed in May 2024
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Reviewed: April 25, 2024
Anne
France4 Reviews1 helpful vote7.0“Good situation, close to different subway lines. Walking distance from Times Square.”- • Leisure trip
- • Group
- • Guest room, 2 Queen, Corner room
- • Stayed 9 nights
- • Submitted from a mobile device
The room was slightly too small for four people.
We didn't like the room we had. The lady at the reception proposed another one, on a higher floor; the staff moved our luggage to the new nice room with a view of Empire State.
Stayed in April 2024
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Reviewed: April 24, 2024
Fred
United States of America1 review7.0Good- • Leisure trip
- • Couple
- • Double Room - Disability Access
- • Stayed 1 night
Desk chair was falling apart. No other chair to sit.
Nice and friendly staff
Stayed in April 2024
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Reviewed: April 23, 2024
Eridyce
Netherlands1 review1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Guest room, 2 Double
- • Stayed 5 nights
- • Submitted from a mobile device
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It was in the centre of nyc
Stayed in February 2024
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Reviewed: April 22, 2024
Maria
United Kingdom1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Chelsea Suite, 1 Bedroom Suite, 1 King, Sofa bed, Top floor
- • Stayed 4 nights
- • Submitted from a mobile device
The entrance outside was tired and dirty, so first impression was disappointing, however improved once inside.No breakfast available.
The location was excellent, nice and quiet, view of the Empire State Building from our balcony was an unexpected added bonus. The house keeping was excellent and staff very friendly and helpful.
Stayed in April 2024
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Reviewed: April 17, 2024
Kaz
United Kingdom3 Reviews7.0“Great location, fine for the price”- • Leisure trip
- • Couple
- • Guest room, 1 King, High floor
- • Stayed 4 nights
- • Submitted from a mobile device
The air conditioner was incredibly loud
Room was good size, bed was comfortable, staff friendly, great location and price was good for New York
Stayed in April 2024
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Reviewed: April 16, 2024
Roisin
Ireland6 Reviews2 helpful votes6.0“All in all the location of the hotel makes it good value but the actual hotel itself could be nicer”- • Leisure trip
- • Group
- • Guest room, 2 Queen, Corner room, High floor
- • Stayed 5 nights
The lighting in the room isn't great, and the room itself is very very basic. House keeping was good and kept the room clean, but the actual carpet/ furniture etc. is dated and dirty. The bathroom wasn't great either, but honestly for a 3 star hotel you get what you paid for. New York is so expensive so if you are looking for a higher end hotel, you will pay an arm for it. The staff didn't interact much and could have been a bit more accommodating but I wouldn't say that they were rude either. House keeping were lovely.
The location is excellent, 10 minute subway to time square, West village/Greenwich Village, Soho. Subway is only a quick 2 minute walk from the hotel and the actual subway station is one of the cleaner ones we've been to. The beds were super comfy and the shower was easy to use. The location of the hotel is very close to everything and in a nice area, its only about a 10 minute walk to the heart of Chelsea too. For all the time we spent in the hotel room it done the job, literally just getting ready in the morning there and coming back at night to sleep.
Stayed in April 2024
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Reviewed: April 13, 2024
Kenneth
United States of America1 review8.0Very Good- • Leisure trip
- • Group
- • Guest room, 2 Double
- • Stayed 3 nights
- • Submitted from a mobile device
The location was excellent. We were a short train ride from most destinations.
Stayed in April 2024
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Reviewed: April 12, 2024
Felipe
Canada1 review8.0“Loved it and would definitely stay again, and have already given a few recommendations to some upcom”- • Leisure trip
- • Family with young children
- • Guest room, 2 Double, High floor
- • Stayed 3 nights
- • Submitted from a mobile device
Upgraded amenities, but having said that, we weren’t expecting anything luxurious.
Location was fantastic for our type/style of visit to New York.
Stayed in March 2024
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Reviewed: April 11, 2024
Maarten
United States of America15 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Guest Room, 1 King
- • Stayed 1 night
The airco unit is very loud. You won't be sleeping with that on.
Staff was very friendly with tips where to find things and help with small problems.
Stayed in April 2024
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Reviewed: April 9, 2024
Margaret
France14 Reviews8.0“It was fine, what I expected for the price”- • Leisure trip
- • Group
- • Guest room, 2 Double
- • Stayed 2 nights
Small room
Great location
Stayed in April 2024
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Reviewed: April 9, 2024
Peter
Canada1 review7.0“If you're looking to get pampered, this is not the place for you. But we weren't - so it was fine”- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen, Corner room
- • Stayed 3 nights
Slow elevator. Poor quality towels. A little tight for four people.
Location. Ease of getting to major attractions.
Stayed in April 2024
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Reviewed: April 9, 2024
Charmica
United States of America13 Reviews1 helpful vote6.0“Our stay at the hotel was very uncomfortable.”- • Leisure trip
- • Family with young children
- • Guest room, 2 Double
- • Stayed 4 nights
- • Submitted from a mobile device
The beds and pillows were horribly uncomfortable. The lobby area nor the out door area of the hotel was inviting. The staff was not friendly and the cost of our stay wasn’t worth it.
I liked the area it was located in.
Stayed in April 2024
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Reviewed: April 5, 2024
Chris
United States of America2 Reviews7.0“Not as bad as the reviews make it sound”- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen, Corner room, High floor
- • Stayed 3 nights
- • Submitted from a mobile device
The lobby was not welcoming or comfortable and the front desk attendants were not especially friendly. Not a great first impression.
The rooms were pretty nice- was nervous after seeing others reviews, but they were very clean and comfortable.
Stayed in April 2024
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Reviewed: April 3, 2024
Eren
Switzerland10 Reviews1 helpful vote6.0“Great location but not well maintained facilities. We didn’t spend much time in the hotel so was okey.”- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen, Corner room
- • Stayed 3 nights
- • Submitted from a mobile device
Facilty is dated, decoration, carpets, bathrooms are old.
The location was great, so close to many reataurants, breakfast places, flat iron, high line…
Stayed in April 2024
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Reviewed: April 3, 2024
Taneja
Canada5 Reviews1 helpful vote7.0“Stay was smooth right from checkin and checkout.”- • Couple
- • Guest Room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
Minus the washrooms the property like outdated. I was looking at the price they normally charge and it felt that the complete ambience of the hotel and room did not resonate with the charges
Washrooms were very clean and the location is walking from Times Square. The concierge gentlemen was very kind and knowledgable he knew about the taxis, subways best routes and he took good care of our luggage in clock room which we kept after our checkin. He was very approachable and kind.
Stayed in March 2024
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Reviewed: April 3, 2024
Alison
Switzerland6 Reviews8.0“Location was great, near a metro stop. Comfortable and clean. The view from the room was amazing.”- • Leisure trip
- • Group
- • Guest room, 2 Double
- • Stayed 1 night
- • Submitted from a mobile device
Location was great, near a metro stop. Comfortable and clean
Stayed in April 2024
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Reviewed: April 3, 2024
William
United States of America4 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Guest room, 1 King, High floor
- • Stayed 1 night
- • Submitted from a mobile device
There was a major issue with check-in: It took 90 minutes. Everything else about the stay was great, though.
Stayed in March 2024
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