Staff at check-in were efficient and polite but not particularly welcoming and guests visiting the rooftop bar can get a bit noisy and create a queue at the lifts in the evening.

Excellent location, good size room (for NYC!), new and well maintained room and bathroom, general comfort of the place, rooftop terrace.

Stayed in May 2024

My only complaint is that room service took almost an hour when they said it would be closer to 20. Not a big deal!

Beautiful pool, clean nice rooms, great views, friendly service, solid food, amazing location. The heated salt water pool has great views but it’s not a douchey vibe, amazingly. I’m doing a tour of swanky rooftop pool hotels of nyc and I think this one is my fave so far, over 1 hotel Brooklyn bridge and the William vale. The location is amazing, and you can walk to Greenwich/west village, soho noho, highline park, little island, the Whitney and countless shops, bars and restaurants. Big fan!

Stayed in May 2024

Water in the room cost $8 per carton which is ridiculous. Also no tea or coffee facilities

Fantastic location. Used the Lululemon active mirror which was a bonus. We had two rooms, the deluxe king was a good size but the superior queen a bit on the small size so wouldn't book this again.

Stayed in May 2024

Price charged was more than advertised on Booking.com. When I tried to book it through the app it promised a certain price but when I clicked on submit it jumped by $600 US.

Great location in trendy meatpacking district. Close to start of the High Line. Close to Chelsea Markets. Good size room.

Stayed in May 2024

Horrible, loud music in the elevator. Small rooms No fan in bathroom, so very steamy Bathroom could use update

Location

Stayed in May 2024

The amenities need a lot of maintenance and upkeep. The vents in the bathroom was filthy. There was a plumbing issue and the noise would keep us up.

Location Food

Stayed in May 2024

The only reason I’m not giving 10 it’s because there were no tea/coffee in the room as well as the water costed 8$ which should always be complimentary in my opinion and experience in 5 star hotels where you already pay a pretty high fare.

- the room was modern and spacious, with a beautiful city view from the balcony over Chelsea. - the rooftop was probably the coolest element of this hotel, we were able to use the pool only one day because of the weather but it was an amazing experience. Also the bar/restaurant it’s stunning! - The gym in -1 it’s well equipped - the location is probably one of the best in the city in my opinion - staff was kind and professional

Stayed in May 2024

Everything was fine.

Very nice hotel in a great location. Staff were professional and courteous. Good base for a stay in NYC.

Stayed in April 2024

Everything was great except the pool attendant who was extraordinarily rude. She assumed we were not guests and told us we could not enter the pool area, instead of asking whether we are staying at the hotel or asking for our keycard like a normal person would do. We are local and would consider joining the membership collective at the hotel too, so it was just poor form. Her behavior was off-putting.

Stayed in May 2024

The light switch behind the bed was broken so the light couldn’t turn off . I had to disconnect it at the source.. Otherwise the room was lovely !

Comfortable bed , nice room , beautiful roof top view and pool

Stayed in May 2024

The location was eccellent, perfect for a family visit to New York.

Stayed in April 2024

Location is fantastic and my room was clean, quiet and perfectly appointed.

Stayed in April 2024

The room seize, the cleanness of the room,the supportive staff, the rooftop pool - which is indeed heated and above all the location.

Stayed in April 2024

Our room was loud

Excellent location

Stayed in April 2024

We had very poor service in Chesters. Staff seemed completely disinterested in attending to outside tables and just stood chatting together by their station. This was at 4.30 pm I’m so called happy hour. Long delay in getting food; similar trying to get the bill and pay.

Great location hotel very clean staff on hotel friendly

Stayed in April 2024

The double room should have queen beds they were a little small in length and I slept with my daughter. Also we didn’t have a reg fridge to put our water in.

Love the location and vibe !

Stayed in April 2024

Nothing much!

Location and ambience were both excellent

Stayed in April 2024

Very unfriendly staff, not helpful at all and not willing to consider their guests (the employee at checkin did not even say hello, the doorman did not help with the suitcases). Only exception at checkout where the lady was nice.

Amazing location in the heart of the Meatpacking district. The Grand Deluxe Room is spacious and offers nice views, great bathroom with bathtub.

Stayed in April 2024

The location is awesome! However, the room/bed leaves a little to be desired, although I loved having a corner room with a balcony. Please provide a little less mini-bar and a little more drawer storage!

Stayed in March 2024

No kettle / coffee maker, but you get one if you ask for it. Incredibly noisy. Groups of women running from room to room, slamming doors and shouting, from midnight to 3am. Hotel staff had to intervene. This happened on 3 nights. Soundproofing is very poor, gaps around the door and thin doors.

Great location, room big for NYC, staff helpful; small balcony so good for fresh air

Stayed in March 2024

Room wasnt ready till almist 6pm

Great trendy place …

Stayed in February 2024

No F&B service by the pool till 1 pm Rooms start to need a refurbishment

Location location location

Stayed in March 2024

The only slightly sour note was a run in ith an inebriated guest in the rooftop bar but the staff did everything they could possibly have done to defuse the situation and even opened up a different area of the bar to enable us to dine in relative peace away from the difficuty.

Location was exceptional and the staff delightful. most places were walkable and the High Line was literally a stones thow from the hotel. The room was enormous and extremly comfortable and the pool a delight for an early morning dip.

Stayed in December 2023

The area is fantastic with many restaurants and bars in walking distance and a more neighbourhood vibe of New York. The rooms and beds are comfortable. The view from the rooftop is beautiful.

Stayed in February 2024