Missing items in breakfast orders, busy elevators

Great location, modern and clean interiors, attentive and personable staff

Stayed in May 2024

Nothing - all good

Staff, very helpful

Stayed in April 2024

N/A

Great location, close to many amenities and metro/bus stop Well equipped room Great breakfast with a good choice of plates Nice rooftop terrace facing the Empire State

Stayed in April 2024

Too expensive to not offer basic things such as coffee machine as other basic amenities

The rooms are new, clean and comfortable

Stayed in April 2024

Only thing I didn’t like was that you could hear the elevator going up and down, but to be fair it quietened after about 11.30pm.

Only had breakfast 1 morning and it was very good, location excellent, really nice and helpful staff. Hotel room was spotlessly clean. Bathroom was lovely and a great shower.

Stayed in March 2024

A larger space would be better but as it is, the room size was alright.

Location was very good! The breakfast was excellent.

Stayed in March 2024

Rooms were small for the price

Location is good and rooms cute

Stayed in March 2024

Room with king bed is very small. We were mother and daughter only (we are not large size) and we could barely walk around it. There is no enough space between bed and des/closet/wall...and no space to open luggage really as we blocked small hallway/bathroom entrance with it. No coffee/tea maker or mini fridge in the room. Shower in bathroom was not pristine clean, the type of rustic tile possibly makes it difficult for cleaners to see sticky soap and hairs on it...

Location is excellent, metro and walking everywhere. The decor and style is nice. The staff everyone from reception to bell boys to restaurant servers were friendly and helpful. Breakfast was very good and substantial. We liked the power/charging station on the desk.

Stayed in April 2024

Noisy guests on the floor.

The staff. Everyone was professional, polite and vey helpful. Location. Easy to get to everything.

Stayed in March 2024

Unfortunately as others have mentioned, from most rooms you can hear the elevator as it moves, which makes a bit of a whistling noise that is nearly constant. I was initially put in a room immediately in front of the elevator and when asked to move, the staff couldn't accommodate until my last night. When I was moved, it was just a few doors down and I could still hear the elevator. Luckily, those on my floor weren't loud, but I could see it going in that direction during the busy season, using the elevator after late nights. Overall, it was a bit annoying but I was still able to rest even with the sound eventually as background noise.

This is a fantastic, fairly new hotel in the heart of Midtown just a few blocks away from the Empire State Building. I was traveling for work and was able to check in early and have a comfortable stay. The bed was lovely and I enjoyed the aesthetic of the room, super modern but cozy. My room was always well attended and spotless and the shower was perfect. I would definitely stay here again when traveling for work.

Stayed in March 2024

Would have appreciated a more well appointed gym. Treadmills are outdated and not much room for more than 2-3 people to use weights at a time.

Good location with a very friendly staff. Hotel was extremely clean.

Stayed in March 2024

Unfortunately the water in rooms was not free and I noticed it the last day :( Also we only got one set of shower gel and shampoo. I thought amenities were going to be refilled when needed. We only got one bathrobe and slippers for two people. I requested one more pair of slippers at the front desk. For the price I feel like one additional shower gel and slippers would not be too much. Orange carpets near the beds are giving a very dirty feeling. It’s not necessary.

Amazing location near popular locations, calm room. We booked an Empire view and were happy with it. Very smiling team at the front desk and entry. Large shower and nice decoration in the rooms.

Stayed in March 2024

I didn’t like how we had to pay for simple things like water, there was no outlet by the tv to plug in any systems you had to use. The room was kinda small.the ceiling over the bed looked like a construction site wall even though the ceiling in the rest of the room was perfectly fine it was just kinda creepy to wake up and see that on the ceiling.

I liked that I could call the front desk for absolutely anything and the person speaking was nice. The room was pretty updated. I was able to connect my phone to the tv.

Stayed in February 2024

great location and very friendly, customer oriented team!

Stayed in January 2024

The room size but that's to be expected in NYC. I wish it was closer to the heart of Time Square.

The Staff was the best!!! They were very willing to help and not once did I see them look upset.

Stayed in December 2023

The restaurant on the first floor was terrible for breakfast. Incredibly slow, always forgot things, the staff was not attentive at all. Do not recommend eating breakfast there. Also the rooftop bar is outrageously expensive. $59 for two drinks.

Great location! Super friendly and attentive staff. Cozy and comfy rooms. Clean and simply decor.

Stayed in January 2024

Rooms were very small

Stayed in January 2024

House keeping was not cleaning properly despite numerous requests. The room was never cleaned to our satisfaction. So if you want a tidy room - yours will be a very frustrating stay.

The location and the decor of the hotel. Very modern and beautiful.

Stayed in January 2024

The room could have a bit more lights. I was not really fan of the concrete texture style of the roof in the room. but else, it was great.

Reception was great, we arrived earlier and even got the room. The location is really great to visit manhattan. Really close to Bryant park and Times Square where you can get almost all metro and buses. Breakfast was great and staff really kind.

Stayed in December 2023

The night table between the beds in a 2 bedroom room doesn’t have room to even put your glasses on at night The bar at the top floor should offer more things to go either way the drinks

The location, the restaurant on first floor, the view at the bar on the top floor

Stayed in December 2023

Great location

Stayed in December 2023

A bit smaal room

Great location

Stayed in November 2023

Everything was great.

This hotel had a stunning interior decoration. It is clean, modern and very spacious. We stayed at a 2 rooms suite with a living room and kitchen. Hotel had all the facilities a gym, yoga room, a very cool cafe, pool and outside sitting area.

Stayed in September 2023

The pillows could have been a bit more comfortable

The staff, super responsive and helpful.

Stayed in November 2023