4360 Commerce Drive, Batavia, NY 14020, United States of America
#6 of 10 hotels in Batavia
Guests' ChoiceBased on 202 hotel reviews
6.6Cleanliness
7.4
Comfort
7.3
Location
7.9
Facilities
6.9
Staff
7.6
Value for money
6.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 1, 2024
David
United States of AmericaOnly one chair in a room for 2 people. Terrible. No offer to bring a second chair when we requested. We were told that the motel is to be demolished in autumn. Good.
Good breakfast
Stayed in May 2024
Reviewed: February 10, 2024
Swayze
United States of AmericaThe bathrooms very dated and tub not clean.
Location key! Right off the thruway! Close to shopping and food.
Stayed in February 2024
Reviewed: December 31, 2023
Phaemy
United States of AmericaThe room had an odd smell to it. The shower was not cleaned and had a brown ring in the tub. There were stains on the towels as well.
How conveniently close it was it shopping centers and restaurants.
Stayed in December 2023
Reviewed: August 23, 2023
Leigh
CanadaWould have liked an iron
Tidy
Stayed in August 2023
Reviewed: August 23, 2023
Donna
CanadaThe room smelled like stale cigarettes and alcohol. The air conditioner was louder than normal and the exhaust fan didn't work in the bathroom.
The location was excellent right off of I-90. The staff was very courteous and placed me in a very quiet room on the top floor as I requested. There were many guests staying there because of a concert, but my room was very quiet.
Stayed in August 2023
Reviewed: May 18, 2023
Steven
United States of America6 nights and no maid service at all. I had to dump my own trash and take care of the room. The WiFi didn’t work and the first front desk person I asked about it was disinterested, the second front desk person was helpful and from then on the WiFi worked but was quite weak. The hotel added an extra $75.00 charge on my bill with no explanation.
It wasn’t a very enjoyable stay. I did not like the cable tv selection, HBO didn’t work at all.
Stayed in May 2023
Reviewed: April 29, 2023
Erik
United States of AmericaPool closed, but had notice prior to arrival
Location
Stayed in April 2023
Reviewed: April 4, 2023
Ilana
United States of Americapool was not available during our stay
convenient, close to highway, clean, breakfast
Stayed in April 2023
Reviewed: March 21, 2023
Patricia
United States of Americalooking forward to using the indoor pool and it was closed because of problems with it. Very bummed because that was one of the reasons I booked this hotel.
Stayed in March 2023
Reviewed: March 18, 2023
Delmanel
United States of AmericaThe room did not live up to our expectations of a Hampton Inn. It is an older Hampton Inn, and needs to be refreshed.
We did not have breakfast, because the breakfast hours were over too early.
Stayed in February 2023
Reviewed: February 9, 2023
Melissa
United States of AmericaI got charged 3 different times and I just found a new charge and haven’t got my money back.
The rooms
Stayed in February 2023
Reviewed: January 14, 2023
Katrina
United States of Americaeverything was satisfactory
close to our destination
Stayed in January 2023
Reviewed: December 2, 2022
Mike
VanuatuThis review is hidden because it doesn't meet our guidelines.
Reviewed: October 31, 2022
James
United States of AmericaI reserved a king size room n I got stuck with a 2 standard beds room. Not happy!!😠
Stayed in October 2022
Reviewed: October 16, 2022
Kailey
United States of AmericaMan kept knocking on my door several times when I told the cleaning lady she said the same man came inside a room she was cleaning then walked out. I then told the front desk about everything that was happening they told me the same thing happened to other guests a few days ago on the same floor we are on ( 3rd floor). The staff checked the 3rd floor but did not find him. The staff did not do anything else about this while we were there. Very uncomfortable since I was the only one in the room when it was happening. Other then the one time that my daughter was in the room with me as well! Very scary!
Stayed in August 2022
Reviewed: September 30, 2022
Sharon
United States of Americamy rom was on the back side of the building next to a noisy road.
Stayed in September 2022
Reviewed: September 22, 2022
John
United States of AmericaThe breakfast was terribly organized with no plates and insufficient supplies
The room was clean
Stayed in September 2022
Reviewed: September 21, 2022
Jeff
United States of Americacarpet dirty only 1 wash rag no bar soap no tissues
had rooms available
Stayed in September 2022
Reviewed: September 13, 2022
David
United States of AmericaBreakfast was just fair. Bathroom needs updating.
Location was excellent.
Stayed in September 2022
Reviewed: September 12, 2022
Cassandra
United States of AmericaBreakfast could’ve been better
It was okay nothing special
Stayed in September 2022
Reviewed: September 5, 2022
David
United States of Americasame
they just have to fix the air conditioner of the rooms
Stayed in September 2022
Reviewed: August 23, 2022
Chad
United States of AmericaThe price way a lie. Booking.com screw up the price. It was all fake!
The pool was nice
Stayed in August 2022
Reviewed: August 22, 2022
Andra
United States of AmericaThe staff, especially the kitchen staff were so lazy. for one hour nobody was there not even in the reception. There wasn’t any food left and after one hour they finally decided to come and start refilling. Out of the sudden after so much time and so many people givin up 3 staff persons came to refill but it was obiously that they were just waken up. It was so clear that they are not in the mood of working. Everytime i passed near the reception nobody was there eigther.
it was clean
Stayed in August 2022
Reviewed: August 10, 2022
Robin
United States of AmericaI did not like that the bathroom smelled like urine I also did not like that when I return to my room in the evening after the event I attended I was locked out of my room because they had me booked in their computer in a different room I had to return to guest services to get them to let me in my room I also was disappointed that I did not have a remote control in my room to utilize the television
Stayed in August 2022
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