Reviews of Hampton Inn & Suites Memphis Germantown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
1680 S Germantown Rd. , Memphis, TN 38138, United States of America
#11 of 187 hotels in Memphis
Guests' ChoiceReview Score
Based on 228 hotel reviews
8.8Score breakdown
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Cleanliness
9.1
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Comfort
9.1
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Location
9.3
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Facilities
9.1
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Staff
9.1
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Value for money
8.4
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Free WiFi
8.9
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Reviewed: April 29, 2024
Michael
United States of America16 Reviews10“Great hotel with convenient location.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
We stayed here because we were attending an event at the GPAC. It was within walking distance to the center which was super convenient. The hotel was outstanding with a friendly courteous staff. It was clean and safe and the breakfast was an added bonus.
Stayed in April 2024
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Reviewed: March 25, 2024
Sherry
United States of America1 review10“Had early surgery nearby next so it was perfect”- • Couple
- • Queen Room with Two Queen Beds (4 Adults)
- • Stayed 1 night
- • Submitted from a mobile device
Location was perfect
Stayed in March 2024
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Reviewed: March 21, 2024
Keyonna
United States of America5 Reviews8.0“It was comfortable and relaxing stay at the Hampton.”- • Leisure trip
- • Solo traveler
- • King Studio Suite - Non Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The staff was the best from day to night shift. They were so accommodating and answered all questions and sent things I requested to my room. I loved it! They were phenomenal!
It was in a decent area of the city and not to far from everything
Stayed in March 2024
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Reviewed: February 26, 2024
Marlene
United States of America2 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Convenient and clean. Feliciana was a great help in checking in as we had trouble with our reservation.
Stayed in February 2024
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Reviewed: January 14, 2024
Sandy
United States of America3 Reviews10“Very nice”- • Leisure trip
- • Couple
- • King Room - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nice hotel with a very good staff
Stayed in January 2024
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Reviewed: December 29, 2023
Iris
United States of America2 Reviews10“Will definitely be back soon”- • Leisure trip
- • Couple
- • Corner King Studio - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing everything was great
The location was excellent and the hotel is marvelous
Stayed in December 2023
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Reviewed: December 27, 2023
Darrell
United States of America7 Reviews10“Excellent”- • Leisure trip
- • Couple
- • Premium King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
N/a
Everything
Stayed in December 2023
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Reviewed: December 22, 2023
Iris
United States of America2 Reviews10“This hotel is a 5 star for sure”- • Leisure trip
- • Couple
- • King Studio Suite - Non Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Those cookies in the lobby area for the guest was delicious. The cleanliness the smell the location the up keep of the property every was EXCELLENT
Stayed in November 2023
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Reviewed: November 20, 2023
Brigitte
United States of America4 Reviews9.0“Great place to stay”- • Family with young children
- • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Very nice clean hotel great location nice staff.
Stayed in November 2023
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Reviewed: November 17, 2023
Patricia
United States of America1 review8.0“We would use the hotel again - was close to hospital where I had surgery.”- • Leisure trip
- • Couple
- • King Room - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The main draperies would not close all the way and emitted a lot of light when we went to bed. Also needed a lamp on the table beside the tv.
The breakfast was wonderful. Room was clean and bed was really comfortable. The staff was helpful and very nice.
Stayed in November 2023
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Reviewed: September 30, 2023
Shannon
United States of America2 Reviews10“Very comfortable stay. Breakfast was amazing”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Quiet, clean area
Stayed in September 2023
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Reviewed: August 29, 2023
Mariana
United States of America1 review10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds (4 Adults)
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing.
Excellent breakfast. Great location with walking distance to restaurants.
Stayed in August 2023
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Reviewed: August 2, 2023
Anne-laure
United States of America9 Reviews3 helpful votes8.0“Very good”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 1 night
a bit far from Memphis
Very nice exterior architecture
Stayed in July 2023
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Reviewed: July 22, 2023
Linda
United States of America22 Reviews3 helpful votes9.0“Delightful location, pet-friendly, restaurants and dog park proximity”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds (4 Adults)
- • Stayed 1 night
Two weeks later I was there with my husband and little dog and the neighborhood Germantown was having a water issue. We could only used bottled water to brush our teeth. We could flush the toilet, but no other water use was safe due to a pollution from diesel oil at the water treatment plant. The hotel responded as well as possible, but we would not have booked the room if we had known.
The location is excellent with proximity to a beautiful high-brick-wall-enclosed dog park and restaurants with patios. Uncle Goyo's was a delightful Mexican restaurant one block from the hotel. I stayed there 10 July with my little dog and was enchanted.
Stayed in July 2023
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Reviewed: July 17, 2023
Michael
United States of America25 Reviews10“Nice”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing to dislike!
Location, very clean and nice! Customer service was excellent!
Stayed in July 2023
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Reviewed: July 12, 2023
Sherri
United States of America1 review9.0“A good safe place to stay when you're away from home.”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds (4 Adults)
- • Stayed 3 nights
The room initially, smelled of cigarette smoke but got better throughout the stay.
The beds were very comfortable. The staff was exceptional, especially Krystal. Everyone displayed great customer service...they spoke, smiled and was eager to help. I liked the infused water available off the lobby area as well as the chocolate chip cookies offered.
Stayed in July 2023
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Reviewed: July 11, 2023
Richard
United States of America1 review8.0“will stay again at this location when in Memphis”- • Leisure trip
- • Couple
- • King Room - Hearing Access/Non-Smoking
- • Stayed 3 nights
the pool was out of order
it was all good
Stayed in July 2023
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Reviewed: July 7, 2023
Frank
United States of America1 review9.0Wonderful- • Business trip
- • Solo traveler
- • King Room - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Cleaning
Good location great staff
Stayed in June 2023
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Reviewed: June 14, 2023
Sherl
United States of America1 review8.0“Nice friendly place to stay.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds (4 Adults)
- • Stayed 3 nights
- • Submitted from a mobile device
Handicap room electricity!
The rooms were fine, slept well but at check in there were no handicap rooms with a bar for my mother to lift herself up. 2hip surgery in last year. On the 11th electric went out at 10 pm and did not come back on till 6ish for an hour and then out again. I did not want to use my company c c but that is what was on file and with no electricity we could not change card so I had to put mine and my sisters room on my card, my husband’s business card. Other than that satisfied with stay, but my room did not get serviced. The first day our sign was out , the next two nights it was nit in door . Staff was very friendly and helpful tge evening guy helped us put the handicap bar on the toilet that we went to purchase for our stay.
Stayed in June 2023
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Reviewed: May 28, 2023
Karae
United States of America3 Reviews10“I will definitely stay here again when I return for future trips.”- • Leisure trip
- • Solo traveler
- • Premium King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing to report at this time.
My overall stay exceeded my expectations. It was comfortable, affordable and I felt safe. Plus the added security patrolling the parking out my at ease.
Stayed in May 2023
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Reviewed: May 19, 2023
Paula
United States of America1 review9.0“it was overall a very nice stay and we definitely would come back! Convenient location!”- • Leisure trip
- • Couple
- • Corner King Studio - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
minor items, the bathroom faucet leaked on the counter and toaster in the buffet area didn’t work.
Friendly staff, great location, nice room. Enjoyed the fitness center.
Stayed in May 2023
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Reviewed: May 4, 2023
Dalton
United States of America1 review10“This was a great weekend getaway, and it was all thanks to Hampton Inn”- • Leisure trip
- • Couple
- • King Room - Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The host during the night shift for both nights was fantastic! She deserves praise! I also enjoyed being able to change the temperature via the TV
Stayed in April 2023
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Reviewed: April 3, 2023
Jones
United States of America1 review10“Good”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
No lights for hours due to weather
Everything
Stayed in April 2023
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Reviewed: March 10, 2023
Jordan
United States of America1 review8.0“It was a short stay but I enjoyed it.”- • Leisure trip
- • Couple
- • King Room - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The room size wasn’t as big as I hoped. While it did accommodate my partner and I, I felt as if the size of the room didn’t reflect the value that it was going for. This wasn’t the biggest issue in the world to me though.
The breakfast was enjoyable. The workers were all nice and greeted me. The dining area was clean as well, which was good to see. The checkout process was also very easy compared to other hotels. I would definitely stay at a Hampton hotel again.
Stayed in February 2023
