Missing lightbulbs, magnifying mirror. No cups.

Location, beds, decor.

Stayed in May 2024

housekeeping stored 3 huge towel storage caddies (not sure what they are really called) in the hall leading to our room. not only was it an eye sore, it was dangerous - if there were an emergency, not sure we could have gotten out past those huge things.

the location was good, the bed was comfortable

Stayed in May 2024

Reception staff weren’t very accommodating

Proximity to attractions

Stayed in May 2024

I didn't particularly like the coffee from the machine offered in the morning, but there are lots of coffee places in the area. Also, there seem to be plans to move towards offering a full-fledged restaurant.

The place had been fully refurbished since my last stay and had turned out very nicely. The wooden floor and the marble bathroom were very pleasant, the bed was a too soft for my taste.

Stayed in April 2024

The bar and restaurant were closed so we were unable to get food and drinks in the hotel

The bed was super comfy and the location was great

Stayed in March 2024

What would have made it even better would have been some type of coffee & tea making facilities but the coffee shop on reception was great but closed at 4pm:(

Everything was fantastic. Room was a lovely size and exceptionally clean. The beds were a delight to sleep in and the towels white and fluffy. Loved the Photographs from 'Life'. Staff were helpful and very smiley. Would come again.

Stayed in May 2024

The only thing to comment is that our TV didn't work. Despite reporting it, it was not fixed during our stay. Luckily we did not have much free time to watch TV anyway

The location is superb! Close to everything but still hidden away slightly so it felt more relaxing and personal. The room was airy and clean and bed very comfortable. The staff were always friendly and helpful. We would love to come back!

Stayed in April 2024

Room was smaller than expected, especially when considering the price. We know it's NYC but still, expected it to be bigger based on the pictures.

1. Location is perfect, at the heart of Manhattan & Korea Town, in a relatively quiet street. 3 minute walk from the subway. 2. The hotel staff was extremely kind and helpful throughout our stay. We read in the reviews that rooms have no kettle nor fridge, yet we asked the front desk what can be done upon check-in; the team quickly assisted and sent those two facilities to our room for free. 3. Secure luggage storage in the last day with no additional fee. 4. However small, the room was clean and housekeeping was very kind.

Stayed in May 2024

But gym was broken, which was one of the reasons why we chose this hotel. As well bar not working.

Nice hotel. Beautiful rooms. Location was great.

Stayed in March 2024

The mattress was a little soft for me (my partner said it was fine). The biggest disadvantage is the street noise - if you are used to sleeping with earplugs then it's fine! The reception was not finished (the bar area) when we went, but there's plenty of great places to eat and drink around.

The hotel is in a good central location with good subway connections. The design is nice and the room is spacious, the bathroom looked very nice.

Stayed in May 2024

The staff at the reception non very welcoming. The guy that made us the check-in asked for cash in exchange of an upgrade of room. We though it was a special treatment but no. A few issues with the water for a few mornings. No natural light in the room but this is easily understandable from the pictures.

The staff at the floor is very friendly. The room is clean and spacious. The hall is wonderful.

Stayed in May 2024

No coffee machine in the room, no mini bar

Great location

Stayed in April 2024

The staff and facilities

The location

Stayed in April 2024

Francesco

Will you come back? Yes if Francesco is still employed, he made us feel at home

Stayed in April 2024

Bed is too high for me. Mattress was so soft in the center part. Floor is cement with black colour and feel very cold atmosphere. Heating system was quite noisy.

Bathroom is clean. Opened coffee -tea bar in the morning.

Stayed in March 2024

Floor was rough in the room. They were no windows.

Everything

Stayed in February 2024

There was not a lot of lightning in the hall way and bathroom. The elevator is spooky.

The staff was very friendly and it had a cool vintage factory aesthetic

Stayed in April 2024

Drawbacks for us: no coffee/tea maker in the room. Coffee was provided in the lobby in the morning but would've liked to make my own. Lobby/bar area were under renovation during our stay. No amenities of that sort available to us at the time. Another minor complaint: no storage. No bureau with drawers. Also, electrical outlets only on one side of room.

Room was clean. The bed was very comfortable. The AC worked well. TV was excellent. (We watched NCAA basketball when we returned to the room.) Location is excellent. (Close to 34th St/Herald Square train entrance.) Staff was friendly. Perfect home base for a NYC trip where your room is mostly for sleeping or recharging during the day.

Stayed in March 2024

I prefer to have a place with a mini fridge for my snacks

Very central, comfy, clean

Stayed in March 2024

The room was from the inside part so sounds of the AC were a little bit bothering

The location and the room were excellent. The hot water/coffee is available 24/24.

Stayed in March 2024

The checkout time (11am) was a bit earlier than my personal preference, but it actually worked out well for my itinerary. The bed was not as firm and supportive as I’d like, but I slept just fine. There was no microwave or refrigerator in the room, so it might be an inconvenience if we had stayed for several days or longer.

Fantastic location, right by Koreatown and just a short walk to Herald Square, Penn Station, and many restaurants and shops. We did hear some street noise every now and then, but it wasn’t so loud as to disturb our sleep (or maybe we were just too tired). The room we got looked pretty close to the photos online and was quite spacious by NYC standard. I liked the high ceiling and uncluttered look of the space. I also appreciated that the hotel offered both ice and filtered water to guests.

Stayed in March 2024

The bathroom door had glass, but the bathroom window didn’t have anything to block out the light. As a result, light streamed into the room despite the blackout blinds on the room window.

Stuff, room decor, cleanliness, room size, good amenities(especially I enjoyed their shampoo and conditioner, they were great!), the ice and water supply and location!

Stayed in March 2024

The room was tiny - hard to get into the bed ;)

Location is great, the building is beautiful. Our room was super cute but tiny - the bed takes most of the space. It's hard to move around ;) The bathroom is excellent. In general, very happy with the experience.

Stayed in March 2024

The elevator did have an issue on our last day, but they we're working on getting it fixed.

The luggage storage was very convenient, especially for flights that land earlier than check-in. Room service was very helpful and sheets were replenished everyday. This hotel is in a great and convenient location.

Stayed in March 2024