Reviews of Heritage Hotel New York City This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
18 West 25th Street, Flatiron District, New York, NY 10010, United States of America
#365 of 416 hotels in New York
Guests' ChoiceReview Score
Based on 1622 hotel reviews
7.2Score breakdown
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Cleanliness
7.2
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Comfort
7.3
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Location
9.2
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Facilities
6.8
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Staff
8.7
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Value for money
7.3
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Free WiFi
8.3
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Reviewed: May 12, 2024
Reagan
United States of America22 Reviews8.0“Still one of my go to hotels.”- • Leisure trip
- • Group
- • Family Suite
- • Stayed 1 night
- • Submitted from a mobile device
This used to be one of the more economical hotels but now the prices have increased.
Stayed here many times. Like the location in the flatiron district.
Stayed in May 2024
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Reviewed: May 12, 2024
Gabriella
Bulgaria16 Reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Banging doors and paper thin walls. We could hear each word the neighbours said - as if we were in the same room. The bathroom floor and the bath were dirty when we arrived. Our room was on the 9th floor and although there were 2 elevators it took a very long time for one of them to come up.
Great location - you can get to many popular locations on foot. Subway stations are a couple of blocks away too in case you need transportation.
Stayed in May 2024
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Reviewed: May 7, 2024
Dena
United States of America9 Reviews1 helpful vote6.0“Great location, but noisy”- • Leisure trip
- • Travelers with friends
- • Standard Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Constant doors slamming and all night construction in adjacent buildings
Great location, friendly staff, clean rooms. Nice water pressure and water stayed hot.
Stayed in April 2024
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Reviewed: May 4, 2024
Charles
Ireland3 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 3 nights
- • Submitted from a mobile device
View was a brick wall
Location and staff
Stayed in April 2024
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Reviewed: April 29, 2024
Barbara
United States of America7 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Travelers with friends
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Room was really small. We had to maneuver around beds.
Location. We could walk, find a bus or subway easily. Restaurants all abound. Relatively quiet street and area.
Stayed in April 2024
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Reviewed: April 27, 2024
Kjersti
Australia28 Reviews3 helpful votes8.0“Perfect spot to walk to w erything!”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
It was all good. Nothing flash, but clean a d with friendly staff!’
In a perfect spot!!
Stayed in April 2024
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Reviewed: April 22, 2024
Emily
United States of America1 review8.0“Was a good hotel to stay in for a trip to New York if you want to stay in the city.”- • Leisure trip
- • Travelers with friends
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Good location
Stayed in April 2024
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Reviewed: April 19, 2024
Henrik
Sweden12 Reviews2 helpful votes8.0“Pleasant "old style" hotel with some minor flaws but over all a fine place with a good location.”- • Leisure trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 8 nights
Overall a pleasant hotel with " New York prices ". I listed a few negative things above but nothing that will keep you from coming back. The Heritage is from 1902 but why update too much and loose the atmosphere from yesterday . If you are into antiques visit the outdoor markets just outside the hotel on weekends.
This is a 120 year old hotel in the Flatiron district. Very easy to access with subway and buses. The pleasant Madison square park is next door and many eating places in the area including Eately, Zucker bagels and many more. No breakfast at the hotel but buy a fresh bagel at the food cart on 6th aveny, buy some yogurt, fruit at Fairways and have the hotel coffee for a budget breakfast. The room was large with a very good bed, bathroom with a tub and plenty of hot water. An uncomfortable low toilet seat from the 60 ies ? Room service is at request and if you need something ask the nice team at reception. TV reception is still analog, maybe going well with the > 100 year old hotel. WiFi works fine but have to be reset each time you leave the room. Don't be in a hurry, elevators are slow. Fire doors slam at night from guests who don't know how to close a door quietly at night. Your magnetic door key will most likely stop working and needing update. Very sensitive next to your mobile, credit cards etc !
Stayed in April 2024
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Reviewed: April 15, 2024
Malgorzata
United States of America4 Reviews1 helpful vote7.0“Overall it was a good stay”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No window view, just dark wall of the building. We could hear the neighbors door opening and closing, their conversation at times too. Small towels, very few and no washcloths. There were 2 steps to get to the small bathroom.
Location was excellent! Close to the park, restaurants, and shopping areas. Service was good too. We were lucky to get a free parking spot right by the hotel on Saturday night.
Stayed in April 2024
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Reviewed: April 13, 2024
Maxime
United States of America1 review6.0“Great location and price. Nothing fancy in that place”- • Business trip
- • Group
- • King Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Outdated Not super clean You don’t want to be in your room more than to sleep
Location Price
Stayed in April 2024
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Reviewed: April 13, 2024
Benoit
France92 Reviews8.0“Great surprise and awesome stay”- • Business trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
It could just be repainted that’s it
Location / staff / room
Stayed in April 2024
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Reviewed: April 10, 2024
Tamar
Georgia16 Reviews1 helpful vote7.0“The hotel has the potential to be much better than it is now.”- • Business trip
- • Travelers with friends
- • King Room - Non-Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
Unfortunately, the window in my room did not open, and I could not ventilate the room for a week.
The location is simply great!
Stayed in April 2024
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Reviewed: April 9, 2024
Phenastus
France6 Reviews7.0“ok”- • Leisure trip
- • Group
- • Family Suite
- • Stayed 3 nights
there was no breakfast
Stayed in April 2024
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Reviewed: April 9, 2024
Liam
United Kingdom1 review7.0Good- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 7 nights
- • Submitted from a mobile device
Great location, friendly staff
Stayed in March 2024
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Reviewed: April 5, 2024
Alexandre
Italy44 Reviews3 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 6 nights
- • Submitted from a mobile device
The bedroom and bathroom: old, broken windows,…
Kindness of employees, location, calm area
Stayed in April 2024
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Reviewed: April 4, 2024
Derek
United Kingdom9 Reviews1 helpful vote8.0“It was fantastic”- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 4 nights
The staff, the bed was so comfortable.
Stayed in April 2024
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Reviewed: April 4, 2024
Mihai
Romania42 Reviews10 helpful votes7.0Good- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Close to public transport even if walking. Helpful staff
Stayed in April 2024
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Reviewed: April 4, 2024
Kosińska
Poland1 review6.0Pleasant- • Leisure trip
- • Travelers with friends
- • King Room - Non-Smoking
- • Stayed 7 nights
- • Submitted from a mobile device
Localisation, very close to the centre.
Stayed in April 2024
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Reviewed: April 1, 2024
Lauren
Ireland4 Reviews8.0“Great location, simple hotel but just what you need for New York!!”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 7 nights
- • Submitted from a mobile device
I couldn’t have a bath because there was no stopper for the water. The people in the rooms beside us were very loud and kept slamming doors and standing outside our door talking and taking phone calls which was annoying but not the hotels fault tho!
We stayed here for a week while we were visiting New York. The hotel had a great location, right near the metro station and also near lots of shops and coffee shops! The hotel was right near the Flatiron building! The hotel itself was simple but just what you needed when staying in New York. The room was a decent size. We had a huge bed, a fridge, a safe, a tv, coffee maker and wardrobe. The bathroom had a bath and shower, Toliet and sink! Hairdryer was supplied as well! You had to request cleaning the day before but we didn’t mind that because we actually don’t like people coming into our room. We could just ask for towels and toilet paper whenever we needed it!!!
Stayed in March 2024
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Reviewed: March 28, 2024
Andrea
Germany8 Reviews8.0“Enjoy nyc”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 7 nights
- • Submitted from a mobile device
Maybe it was not very clean (windows, pigeons).
Wonderful place. The second hand market.
Stayed in February 2024
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Reviewed: March 26, 2024
David
Czech Republic2 Reviews8.0Very Good- • Leisure trip
- • Group
- • Standard Twin Room
- • Stayed 7 nights
- • Submitted from a mobile device
Place and price
Stayed in February 2024
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Reviewed: March 25, 2024
Jakub
Poland1 review8.0Very Good- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 9 nights
- • Submitted from a mobile device
humidity in the room
great helpful staff, very kind people, room was well cleaned up, great localisation
Stayed in March 2024
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Reviewed: March 23, 2024
Claire
United Kingdom1 review8.0“Was easy and worked well for me”- • Leisure trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
It feels expensive but that’s New York prices!
Great location nice desk staff
Stayed in March 2024
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Reviewed: March 18, 2024
Rebecca
United Kingdom7 Reviews7.0“A lovely stay, would stay here again and recommend for the price”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
Room was quite cold
Perfect location, comfortable bed, large room
Stayed in March 2024
