The toilet door didn’t close.

Location Excellent. Staff Friendly and helpful.

Stayed in May 2024

Had to let the shower run a good 5 minutes to get hot water.

Great location for FiDi. Very close to South Ferry station and Whitehall station. Plenty of coffee options within 5 minute walk. Quiet rooms. Windows did a good job of soundproofing.

Stayed in May 2024

Very difficult to park and drop off luggage with the construction work happening. If I had known about this situation at the time I booked I probably would have booked elsewhere.

Location was good close to Staton Island Ferry Terminal, World Trade Centre Memorial and Wall Street. The staff at reception were very helpful and friendly. Best so far on our trip.

Stayed in May 2024

None applicable

The courtesy of the staff from the front desk to housekeeping.

Stayed in April 2024

Some corners might need more cleaning, specifically around the microwave.

City Views: The views of the Dimond reef from the hotel are spectacular. Friendly Staff: The staff are incredibly nice and helpful, enhancing the overall experience.

Stayed in April 2024

If you're looking for a special experience, this is not it. It's standard and anonymous, but for us it was fine.

I was pleasantly surprised by the hotel! We didn't spend a fortune for a nice big room with a nice bathroom too. Location in the heart of the Financial District is just perfect and a step away from Battery Park where you can enjoy beautiful sunsets. It's also very well connected both with Brooklyn and the rest of Manhattan and the neighborhood is much less busy than central Manhattan. We could also grab free coffee in the lobby every morning, which was great.

Stayed in April 2024

Breakfast spread is quite limited compared to our last hotel in Midtown. But I guess it’s fine since we don’t look for heavy breakfast anyway.

The location of the hotel is perfect. Short walk to Wall Street, subway and ferry station. There are also a number of good restaurants, delis and pharmacies around the corner. Being able to do laundry during your stay is also a plus!

Stayed in April 2024

The breakfast was below par and the price / quality ratio was poor. I had breakfast only once in the hotel and afterwards used cafés in the neighborhood.

The location and the comfort / cleanliness of the room.

Stayed in March 2024

Every time we turned the tv off when we turned it back on the cable was gone. They fixed it, but we ended up having to leave it on all day and night.The room was small. Lots of dust on the door to the bathroom!

The afternoon front desk young lady was Awesome! The location was great! Very close to the subway, ferry, walking distance to restaurants, 9/11 Memorial. We would definitely stay there again.

Stayed in March 2024

You did have to ask for towels or housekeeping. They changed everything everyday. Very clean and quiet. I loved happy hour too

Stayed in April 2024

A bit noisy around there at night though maybe shouldn't have opened the window. Didn't try breakfast or bar.

Comfortable clean, well located hotel. Good bed and fair storage. Good housekeeping. Friendly reception. Windows can open. Quiet air conditioning if you don't

Stayed in April 2024

Location was excellent easy access to the subways such as Red 1 or 2, yellow and green and the other point is going to the elis island (statue of liberty) is very easy to get ferry from this hotel, walkable distance to the ferry station highly recommended whoever visiting to NYC

Stayed in April 2024

Shower did’nt work properly

Stayed in April 2024

There was maintenance work going on right outside the hotel. In Uber as well the location was not shown. The corridors connecting the rooms are a bit cramped.

Location is really close to the battery park subway station and to the entry point of ferry towards statue of liberty. The staff were really nice.

Stayed in March 2024

Hotel and room was clean and staff was friendly.

Stayed in April 2024

The location is away from all the action of NYC which could be a plus or minus depending on your needs. Nothing near by but Staten Island Ferry. I don't think housekeeping ever cleaned the shower/tub my entire stay. It was noticeably dirty. The shower head has pink mold (which denotes not regularly cleaned), the shower curtain could use a swap as well. Probably the most frustrating thing is the sinks and showers drain extremely slow. By the time you let the water warm for a couple of minutes you will enjoy your shower standing in a foot of water. It takes at least 20 mins to drain, so there is no such thing as a quick shower.

The front desk staff was very accommodating and helpful. The pantry was clutch to have onsite. The on-site restaurant staff were very kind and helpful as well. Being able to obtain bottled water from front desk upon request was an added bonus. There are several bars/local eateries and a Walgreen's within walking distance. The room refresh was quick and timely without too many reminders.

Stayed in April 2024

Rooms would require a refresh, carpets full of stains, only 1 towel hanger for the entire room

Good location, quite spacious rooms for nyc

Stayed in April 2024

Shower has bad water pressure. No hooks for coats available in the room and it was a problem on a rainy day. The hotel has a housekeeping issue: common areas are dirty, there is no daily room cleaning - we only found it out after coming into the unserviced room one afternoon, one day we didn't get any towels at all and had to call three times until someone brought them. USB-socket and the spotlight didn't work.

Comfy beds, our request for a quiet room was met, breakfast, nice area to stay.

Stayed in March 2024

The bathroom floods after any shower, very noisy hotel every night after 11 we heard some moaning we dont care but with kids can be an issue. The hotel does not have parking.

Great location at Manhattan near close to Wall St. easy acess to subway and ferry. The restaurant have a nice and affordable menu and front desk really helpful.

Stayed in February 2024

Room not cleaned every day, and had to call reception to charge the coffee sachets. Hot was limited for shower most of the times.

Friendly staff and Location.

Stayed in March 2024

The staff at the breakfast restaurant. Her first question to us is have you been here before? We answer, no. This is our first time to this hotel. Then she ask do you understand English?? Hey, aren't we answer you in English? Are you racist just because we look like Chinese? What sort of questions is this?

The bed

Stayed in March 2024

Location, room amenities

Stayed in March 2024

The construction work in front of the hotel.

It is located in the Financial Center area of which accessible to downtown attractions.

Stayed in March 2024

Air conditioning did not work.

Restaurant was nice

Stayed in March 2024