Small room, poor facilities.

Location is fine.

Stayed in May 2024

There was a rupture of some sort on Saturday and the staff were working hard to clean and fan out. Other than that, no issues whatsoever. But these things could happen anywhere and at any time.

The staff and cleanliness.

Stayed in May 2024

Furnishings just a little dated but didn't detract how good everything else was

The staff were excellent

Stayed in May 2024

Nothing

Central

Stayed in April 2024

Small bedroom

Excellent location, cozy hotel. Quick procedures, clean and helpful staff. No waiting at the lift. Overall very good value for money

Stayed in March 2024

No amenities , no slippers , no bathrobes

Very close to the center

Stayed in April 2024

Breakfast was not edible. Prepared food was luke warm at best. I had to order an omelette to get hot food. Scrambled eggs, bacon, sausage and home fries were almost cold. Very disappointing.

Stayed in April 2024

The room was a little less clean than I’d have expected. The coffee maker didn’t work, but was replaced immediately after reporting it.

The location was great. The staff were friendly and helpful.

Stayed in March 2024

Quite expensive

Location allowing to reach many within walking distance. Very clean.

Stayed in April 2024

It would be nice if the room was bigger, but the room size wasn’t unexpected

Room was decently sized, shower worked properly, very clean, felt safe, view from room was nice

Stayed in April 2024

Room service was a bit odd. Some days they only cleaned parts of the room. For example they made only one of the beds. The other day they only cleaned the bathroom. They did not fill up the coffee for the coffee machine. The coffee machine only works with paper cups of the hotel, which is not explained plus isn’t good to protect the environment. The rooms are fairly small, but that’s normal, as it’s New York City. Coffee and hot water are available from 6 - 10 am, unfortunately not throughout the whole day. Toilet roll holder was loose, thus toilet roll rolled off, when in use. No lock for bathroom door. Lock of the door to the room didn’t close properly, unless pushed hard. Rooms are very dark. The light wasn’t very bright. The bathroom light in the mirror wasn’t bright enough to see your face up close properly (e.g. for shaving).

The hotel has a great location, just 1 1/2 blocks from the Empire State Building and very close to 5th Ave, Broadway and Times Square. TV worked fine. Rooms in general are modern and nice.

Stayed in April 2024

Beds were comfortable, room was spacious enough for the 2 of us. Staff at reception were helpful and friendly especially Tia. Location was perfect for our stay

Stayed in March 2024

The rooms are tiny - basically just room for two queen beds and that’s about it. Eating in the room meant sitting on the beds.

The location is ideal for exploring midtown Manhattan. The front desk was welcoming and supportive.

Stayed in March 2024

far too expensive, the room is so small.

Location is great, very close to subway entrance. Breakfast is good and service is good as well.

Stayed in March 2024

It was not the cleanest. Had hair in the shower and in a towel when we arrived. The staff remedied the problem quickly, but it did not seem deep cleaned.

It was easy to get to and the staff was friendly.

Stayed in March 2024

Nothing

Location

Stayed in February 2024

Housekeeping came very late and one day not at all.

Continental breakfast had good choices and was good value. Location was great and within walking distance to many things we wanted to do. Als o very neat metro.

Stayed in February 2024

I didn't get breakfast because this Hilton does not offer it anymore, even though it says it does (and it is included as a part of this survey). They offered $10 vouchers at the connecting restaurant, but only for Gold members and higher...again not mentioned when I booked. If you have ever been to NYC, $10 will get you a small cup of coffee so it was basically worthless anyway. Shower had ample hot water, but was designed with a huge flaw. You have to be in the shower to turn it on...this means getting hit with cold water for the first 30 seconds...not a good design. Also no need to have self closing bathroom doors....very annoying, especially when you need the light from the entryway so you can see in the dimly lit bathroom.

The room was clean and I liked being on the 15th floor away from the sirens and incessant honking. Very limited TV channels, but not a worry for me because I was in town to see the sites, not watch TV. Staff was friendly for the most part, one semi-rude lady at front desk...seemed like she just didn't like her job. Others were highly friendly. Bed was good and I slept well. Didn't use housekeeping while there, but like I said my room was clean when I arrived so they must be doing a good job. It was a nice place to stay, but when I return to NYC again I will look at other hotels before booking this Hilton again. It really falls short of the multiple Hiltons I have stayed at and appears that Hilton has succumbed to the NYC price gouging while removing benefits (breakfast, gym, spa, room service, etc).

Stayed in March 2024

The room is small and a bit dark, but this is normal due to the high rise buildings in NY. A few machines in the gym were broken, but I saw some people fixing one as well.

Very friendly reception, loved the free coffee and tea in the morning and that the team made a move to a higher room with better view possible. It was very clean and comfy and perfect location to explore New York on foot.

Stayed in January 2024

N/a

Location. Room set up. Fast check in.

Stayed in March 2024

Location was excellent Staff was incredible kind and helpful

Stayed in February 2024

Under construction, too small lobby, not welcoming … too expensive. Too dark restaurant, regular breakfast.

Well placed

Stayed in January 2024

could hear noise from bar/restaurant came through air vents until 3am. Management did note a higher room for me next time.

Stayed in March 2024

Nothing

Location was great. Great efficient staff.

Stayed in January 2024