One front desk staff member who had such a nasty attitude when we walked in one of the nights we were there. My 19 year old daughter asked her a simple question about a snack she was looking for, and her response was so rude she pussed me off once she noticed she tried to smooth it out but it was to late. Also, I wish they had an ATM inside the hotel. I had forgotten to take out cash, I wanted to tip the staff. You can add it to the room bill, but I prefer to give cash.

I will honestly say that after reading some reviews, I was a little skeptical about staying here, but honestly, I made the right decision. Our room was one of the newly renovated rooms and it was beautiful the beds were comfortable even my husband was very shocked because usually that it his main issues at other places. Obviously, everyone has different styles of beds they like. The bathroom was also beautiful. There were plenty of towels and toilet paper and other items you may have forgotten and needed. I paid for breakfast, included , which was a great idea, a very clean area, and they did have plenty of hot food varieties plus fruits toast bagels. The staff was very attentive with making sure everyone was enjoying their food and making sure drinks were good and fresh with ice or any other accommodation we needed. Yes, there was some construction going on, but nothing was disturbing at all. They were also only working during daytime hours 9-5. There were also amazing things to do around the area, close to many stores gas stations if needed we didn't rent a car but it worked out great ubers very close for pick ups it was so accommodating for us. The pool was beautiful, very comfortable temperature especially when it was chilly at night. Area was always clean. They provide pool towels if needed. The tiki bar was amazing, and the drinks were even more amazing. You were able to order dinner till 9:30pm, which we enjoyed, especially when having a few drinks.

Stayed in April 2024

A little bit of construction going on within boyel

The front desk receptionist greeted Mr with a smile eventhough it was really late and made us feel welcome

Stayed in April 2024

Nothing

Everything was clean location was excellent I recommend this place 100%

Stayed in April 2024

Nothing

The room was newly renovated . Spacious. Clean

Stayed in March 2024

Nothing

Clean nice refurbished rooms

Stayed in March 2024

It seemed as if I could hear the people next door at times throughout the night, but it didn't keep me up.

Stayed in February 2024

The pool and lounge area was very nice. The firepit was awesome and the tiki bar next to it was great. The gym had good equipment and was clean. The room had the right amount of space and was clean.

Stayed in December 2023

There was nothing that we did not like.

Staff was great, property, location, amenities were all great. Very clean even in the middle of ongoing renovations on the 5th floor. Included breakfast was exceptional and the staff was gracious and accommodating, food choices exceeded our expectations. Parking was sufficient and safe.

Stayed in November 2023

Even under construction everything was clean and working

Great location with short drive from everything that we need.

Stayed in November 2023

Nothing at all

The staff was great and the room was spectacular and the location is great. Great food selection and the price was fair

Stayed in September 2023

Price of breakfast was a little high. Shuttle to Halloween Horror Nights would’ve been nice since you have one go to the park. I understand not having after it’s over at 2am

Location and price

Stayed in September 2023

I would have liked queen beds

Cleanliness and friendliness of the staff. Excellent location. The breakfast buffet and the service was superb.

Stayed in September 2023

I didn't care for the outdated rooms, but renovations are starting on September 4th. I'm excited about the updates being made. The elevators could use some upgrading. Overall the hotel needs to be updated.

Breakfast buffet was good value for the cost. The location was fantastic. It was close to Outlet, Entertainment, food, the stadium. The staff was phenomenal and accommodating. The pool area and tiki bar were ideal.

Stayed in September 2023

No issues

Very friendly and clean

Stayed in August 2023

Rooms were only cleaned once in our 10 day stay

Comfy, spacious rooms and close to iDrive

Stayed in August 2023

Matrasses are old and used

Nice pool / pool area - kids had fun a lot. Very friendly staff, check-in extreme friendly and helpful.

Stayed in August 2023

I really enjoyed my stay.

It’s quite, clean and the gentleman that checked me in was very kind, friendly and helpful.

Stayed in August 2023

Old rooms, bathroom. Nice to hear that it is to be renovated soon

Location and breakfast

Stayed in August 2023

It was close to universal studios

Stayed in August 2023

The Buffay downstairs could’ve been a little cheaper

They allowed me to check in early as a first responder

Stayed in August 2023

We got there at night ready to take a shower and sleep. The staff was nice and offered us more bottles of water. The room was very clean, spacious and comfortable. Bathroom was great.

Stayed in August 2023

Room sometime got a little warm but might of been the ac unit

Value for the price

Stayed in July 2023

The people and services, also the location

Stayed in July 2023

Nothing. Will definitely stay there on another trip.

It was clean, spacious and comfortable.. The staff was friendly and on top of things.

Stayed in July 2023