Reviews of Hilton New York Times Square 4 stars
234 West 42nd Street, New York, NY 10036, United States
#331 of 417 hotels in New York
Guests' ChoiceReview score
Based on 511 hotel reviews
7.5Score breakdown
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Cleanliness
8.1
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Comfort
8.3
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Location
9.2
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Facilities
7.7
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Staff
7.7
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Value for money
7.2
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Free WiFi
8.2
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Reviewed: 8 June 2024
Deborah
United States1 review7.0Good- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Property location was great but entrance had changed. We should have been advised of changes. Also general construction was happening. Should have been advised in advance of these changes.
Stayed in June 2024
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Reviewed: 3 June 2024
Xiomara
United States1 review8.0“Entrance closure would have been nice to know in advance to avoid walking with luggage and 11 year old son in a dark str”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted via mobile
The 42 street entrance closed and had to go all the way around the other side of building with luggage.
The location
Stayed in May 2024
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Reviewed: 29 May 2024
Izabella
United States1 review8.0Very good- • Leisure trip
- • Couple
- • Deluxe King Room with Times Square View - High Floor
- • Stayed 3 nights
N/A
N/A
Stayed in May 2024
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Reviewed: 28 May 2024
Shishir
India32 reviews4 helpful votes8.0“Excellent location at the heart of Times Square”- • Business trip
- • Solo traveller
- • Deluxe King Room - High Floor
- • Stayed 1 night
- • Submitted via mobile
Access is complicated as main access from 42nd street is closed Reception area appears to be crowded and doesnot give a very good feeling
Location - right on Times Square Value for money Good hospitality and staff
Stayed in May 2024
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Reviewed: 26 May 2024
Teresa
Canada1 review7.0“Loved the location and the large spacious room.”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds - High Floor
- • Stayed 3 nights
- • Submitted via mobile
The daily $35 charge that you can use as credit at breakfast but had really limited (and not fresh options) options.
Great location! The room was spacious and comfortable. The view was amazing.
Stayed in April 2024
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Reviewed: 23 May 2024
Jocelyn
United States2 reviews9.0“Hotel itself was very safe and perfect.”- • Leisure trip
- • Group
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
The entrance to the hotel from 42nd street was closed which made it hard with luggage. And there seemed to be several men on 41st street making the walk up to the hotel feel unsafe.
Great Hotel and strategically located between Times Square and Central Park.
Stayed in May 2024
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Reviewed: 23 May 2024
Maura
United States3 reviews6.0“Satisfied but not overly”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Not much accommodation for the price . Snacks are insanely priced
Prime location , but hated having to walk around the building due to construction
Stayed in May 2024
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Reviewed: 5 May 2024
Kristie
United States4 reviews7.0“Great location but not good comfort”- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Uncomfortable beds
Location
Stayed in May 2024
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Reviewed: 4 May 2024
Linda
United States1 review8.0“Nice stay but over priced.”- • Leisure trip
- • Family with young children
- • Deluxe King Room with Times Square View - High Floor
- • Stayed 3 nights
- • Submitted via mobile
Parts of it was under construction. No room service.
It was clean. Great location. Accommodating, but no room service. Nice room but did not really look like the picture on line.
Stayed in May 2024
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Reviewed: 30 April 2024
Lldoyle35
United States17 reviews8.0“Great Location”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds and Times Square View
- • Stayed 3 nights
- • Submitted via mobile
*Daily cleaning wasn't the best. *Paint was peeling off the ceiling in the bathroom. *There was no room service. *The price of the food in the market area was beyond ridiculous. *As were the very small alcoholic drinks.
*The location and the staff was amazing. *The food at the restaurant was exceptionally delicious and unique. * Pillows and bedding were very comfortable *Great hot water in the shower
Stayed in April 2024
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Reviewed: 27 April 2024
Dr
Turkey56 reviews20 helpful votes9.0Superb- • Leisure trip
- • People with friends
- • Deluxe Queen Room with Two Queen Beds - High Floor
- • Stayed 5 nights
- • Submitted via mobile
Too much people , reception did not give information about city sightseeing
Location , safe , view
Stayed in April 2024
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Reviewed: 24 April 2024
Quintanilla
United States2 reviews6.0“It was a perfect stay near literally everything.”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted via mobile
That the buffet was closed due to construction but I understand since it’s a open bar food thing . I just really wanted to try
It smelled so clean !! And was actually updated and clean like the pictures
Stayed in April 2024
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Reviewed: 22 April 2024
Valerie
United States1 review8.0“Great location,”- • Leisure trip
- • Couple
- • King Room with Mobility Accessible Tub and City View
- • Stayed 2 nights
- • Submitted via mobile
The outside night lights of the city peaked through the top of curtains which made it hard to sleep.
Location, and views from hotel window of the city 🤍
Stayed in April 2024
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Reviewed: 19 April 2024
Tone
United Kingdom1 review8.0“Perfect for what we needed.”- • Leisure trip
- • Group
- • King Room with Mobility Accessible Tub and City View
- • Stayed 4 nights
- • Submitted via mobile
The staff at the bar were terrible (not all of them but most) - very uninterested to help and quite bad attitude. The hotel is clearly going through renovations- it would be great for this to be stated up front.
Location and cleanliness. The staff at the entry were wonderful.
Stayed in April 2024
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Reviewed: 19 April 2024
Karen
United States1 review6.0“Already did.”- • Leisure trip
- • Couple
- • Deluxe King Room with Times Square View - High Floor
- • Stayed 5 nights
- • Submitted via mobile
No breakfast was available because the Hotel was being renovated. The only option we had was what was called the Market. We were assessed $35.00 a day which we could spend there. The items were way over priced. I think changing $4.00 for Snickers bar is a bit much. We were even charged the $35.00 our last day we were there and we couldn’t even of spent it. Liked the room but the rest of it not so much.
Stayed in April 2024
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Reviewed: 15 April 2024
Vikas
India9 reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 5 nights
- • Submitted via mobile
Service
Location
Stayed in April 2024
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Reviewed: 14 April 2024
Heickel
Luxembourg2 reviews3 helpful votes8.0“Great spot for best memories in NYC”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 4 nights
- • Submitted via mobile
No breakfast as the hotel was under maitenance
Location and quality of services
Stayed in April 2024
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Reviewed: 14 April 2024
Huseyin
Turkey4 reviews6 helpful votes7.0“Hotel manager is not professional they sell your room and they dont care because hotel is in the best location in the ne”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds - High Floor
- • Stayed 8 nights
- • Submitted via mobile
When we arrived the hotel they told us they sold our room?!? So they sent us to another hotel for first night. They sold my already paid room !?! So don’t trust the hotel before you get your room they can sell yours too. Because they are doing every time. I just saw 3 families like us. They sent us in the middle of the night 3 blocks away they told me they will pay the transportation I paid 19$ to go and 19 $ to come back next day and they told me they will only pay 19$.
Definitely the location. It’s just one street away from times square and close to everywhere in manhattan. Although the hotel manager unprofessional behavior , we went to new york for vacation and hotel is in the best position
Stayed in April 2024
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Reviewed: 29 March 2024
Murtaxa
Pakistan3 reviews7.0“Ideal location of the hotel made the stay valuable !”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 4 nights
- • Submitted via mobile
Ideal location - majority of the attractions are nearby, target is right in the front for grab and go , subway and theatres are just a walk away …
Stayed in March 2024
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Reviewed: 16 March 2024
Ahmed
Qatar19 reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
The reception and the manger at reception
Bad staff..reception is incompetent..manager incompetent..made me pay for th room twice once online and once at check in..i had to dispute for weeks to get a refund
Stayed in February 2024
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Reviewed: 11 March 2024
Seife
South Korea3 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Nowadays, incidental deposits returned right after check out. Even the other franchises of hilton do that, But I don't understand why this branch don't follow like those other franchises...I stayed in double tree by Hilton, Embassy suits....they returned right away. And furthermore, I wish they have USB charging outlet for those traveller's who come from 220V electric using countries.....Nowadays this is also becoming common in almost all hotels
Great location
Stayed in March 2024
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Reviewed: 3 March 2024
Abdalla
United States15 reviews10 helpful votes6.0“Shopping 🛍️ and enjoying”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds - High Floor
- • Stayed 2 nights
- • Submitted via mobile
Because main entrance small only one entrance open second entrance they closed why We don’t know wash room is bad condition
It was good room was good but toilet was bad condition dirty lobby very small not so much clean
Stayed in February 2024
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Reviewed: 2 March 2024
Ron
United States1 review8.0“Overall, was a beautiful stay”- • Leisure trip
- • Couple
- • Deluxe King Room - High Floor
- • Stayed 2 nights
- • Submitted via mobile
Breakfast
Your breakfast socks. But your location excellent 👌 😏
Stayed in February 2024
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Reviewed: 1 March 2024
Ashot
Armenia6 reviews6.0Pleasant- • Leisure trip
- • Group
- • Deluxe Queen Room with Two Queen Beds - High Floor
- • Stayed 2 nights
- • Submitted via mobile
Rude staff
LOCATION ONLY
Stayed in February 2024
