There were men doing deals out front of the property at night. As a woman travelling alone it didn't feel safe.

The front desk staff were friendly and helpful. the breakfast provided a lot of variety.

Stayed in April 2024

There is a lack of lighting in the rooms, there was no light in the room, apart from the bathroom and the corridor. Lack of insulation, very thin walls when you can hear all the neighbors. There are a lot of drug addicts and homeless people on this street, it's a bit uncomfortable in the evenings.

Helpful staff. Especially high recommendations for the man who worked at the reception. We had a problem with payment, and a broken hair dryer and entry card, but this employee fixed everything right away. Good breakfast. Has hot food and desserts. A really good choice before traveling around New York. Convenient location for getting around Manhattan. Every day there are treats for the guests. It's chips or hot chocolate..very great idea.:)

Stayed in April 2024

The elevator traffic can get very crowded during peak hours of breakfast and check out timings . Good for us that our room was on the 5th floor so that we could use the stairs some time. Breakfast hours were a bit inconvenient which is only until 09.30 in the morning . However did feel that would be better if it could extend until 10.30. Also the buffet got very crowded with no seating available until we reached.

The location of the hotel is very good , it is right in the centre of Times Square . All city attractions are 10 to 15 mins away from hotel location ( subway stations , bus terminal is 7 mins walking distance. Room was neat and tidy . Staff is very friendly .

Stayed in April 2024

The young lady that that was on the night shift was excellent. The cleaning staff need to learn English and do not cleaning the rooms properly. The breakfast was excellent and the area were the hotel is in is excellent

Stayed in April 2024

I was on the 3rd floor, the windows were so dirty it hurts to look through them. The breakfast area is so small that you have to share a table for breakfast with complete strangers, very awkward

I like the location, it was not noisy or anything.

Stayed in February 2024

The only thing that was a little uncomfortable was the damaged elevator, but was fixed less then 24 hours so it was a small inconvenience.

The location was great since it was really close to turistic places within the city. The Ubers and taxis arrived very fast to the location and we wouldn't have to pay much since everything was close. The rooms of the hotel have great views towards the city on the higher floors. Finally breakfast was very good and had cold and hot options including hot coffee and juices. I liked that they always had coffee available for people and sometimes hot chocolate.

Stayed in April 2024

Breakfast was a normal small hotel breakfast. Rooms are small, but they work well! No fitness center or guest laundry.

Stayed in April 2024

Breakfast hall was very small

Location

Stayed in April 2024

Clean was incomplete Room was not ready when we arrived Smell of marihuana on the corridor

Comfortable bed Close to Time Square and Summit Breakfast lady was extremely nice and breakfast was really delicious

Stayed in April 2024

The price of everything

Stayed in April 2024

Only 2 lifts operating 36 floors and rooms are very small

Location

Stayed in March 2024

Rooms small

The front desk person Reign was awesome

Stayed in February 2024

Elevator not working 2 days of our trip. Took an extra 30-40 minutes to enter or exit the building. This was not good, and I truly feel the hotel should have adjusted my final bill for the inconvenience. Time waiting for the elevator was time away from the hotel room or our vacation.

Location and convenience.

Stayed in February 2024

Rooms were much smaller than expected.

Breakfast was great! Location was also very good.

Stayed in March 2024

The area isn’t good, they had homeless people in and out of the hotel. The drain for both bathroom baths wouldn’t close so it’s better to just get a shower room. Then they give 2 water bottles per room a day for complimentary, however we had 2 rooms but still only allowed the 2 waters.

I liked that most of the staff was friendly! And breakfast was good with a variety of items.

Stayed in February 2024

the airconditioner is indeed noicy;price is not good enough. breakfast could be better

nice location,nice staff

Stayed in January 2024

Better parking situation refrigerator in rooms

Breakfast was poor eggs wasn't fulling cooked not enough space to eat an to sit with family

Stayed in February 2024

To the upper management: INVEST IN NEW ELEVATORS! The worst part of the stay were the elevators, for whatever reason they did not work 100% and the excellent staff were doing everything in their power including having an improvised elevator operator manually working the only operational elevator. This is not the staff's problem, is upper management not wanting to invest in new equipment. Quit being stingy and invest. Both future guests and current employees will thank you for it.

We liked the location, very close to Times Square, Penn Station, bus stops, and 42nd Station which are crucial to moving around NYC. The room was clean, good wifi and breakfast. Excellent staff, they went above and beyond to make our stay more comfortable and convenient. Very cordial, kind and extremely helpful.

Stayed in February 2024

One of the elevators was broken the entire trip and the other wasn't working properly the last day. We were on 30th floor so taking stairs up was not an option. We had to wait in several occasions over 20mn to get down to Libby.

The staff were professional and very kind. It was clean and comfortable.

Stayed in February 2024

The place of breakfast is very small. Took sometime to find a placê to seat. The employeers of The front desk were terrible. No patient and always mad with The guest. Just 2 elevators for all building. At morning I needed to wait 15 minutes to get in 1st floor. In The last 2 days, one of The elevator wasnt working.

The excellent location. Close to times square, in a central region. The room is good, everything works well.

Stayed in February 2024

Hmmm!! Still thinking of that though… will get back on that soon. Yeah I lost my ATM card outside the hotel but not the hotel’s fault. But the holiday inn express was amazing although

Wow!! A lot to talk about, let start with the breakfast it was good I enjoyed it with my wife. The room was on point but the lightening was low though. Most especially REIGN Was extremely nice to everyone that comes around her, my wife and I love her a lot she’s welcoming and smiles all the time to people

Stayed in February 2024

Had called front desk for extra pillows and blanket and took 2 hours for housekeeping to deliver

Ate between 7:30 & 8:30 am - food was cold and had run out of several options each day. No where to sit and eat

Stayed in February 2024

Sadly the one Lift didn’t work for 4 days of my stay which caused traffic congestion and delays in the 36 story building.

Room size was a decent size and a Comfortable bed. The Aircon worked well, large tv in the room Good location and easy assess to subway One of few hotels offering breakfast, afternoon hot chocolate, water and snacks

Stayed in January 2024

We were told there wasn’t a resort fee and there was. Also, on Booking.com it stated there was a restaraunt & bar and there was neither! Rooms were very small.

Good Location. Room was clean, but very small!

Stayed in January 2024