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Breakfast, room, linens

Stayed in May 2024

N/A

All good. But space little narrow . Good location

Stayed in May 2024

The guy at the front desk had a bad attitude and was suspected of racial discrimination. He would talk and laugh with white people but ignore people of color. The door wouldn't lock, the guy at the front desk couldn't fix it, so the girl had to change our room.

The front desk lady was very nice and provided free water and potato chips.

Stayed in May 2024

A lot of construction

Breakfast was better than most included breakfasts. Location was very accessible by subway and foot

Stayed in May 2024

Pretty small. Breakfast was just ok, but it was free so can’t complain too much.

Good location, close to the Bridge and the Subway. Pretty small, but we just needed a place to crash.

Stayed in April 2024

So this property wasn't refurbished in the past 20 years at least. The furnitures in the room has definitely seen the last millenium. The door in the room was almost falling out, moving sideways, the walls were dirty, etc. One night someone in the hotel did smoke weed, and it was all over our room too (okay, its not the fault of the hotel). The room was extremely small, maybe 16 square meters (170sq feet). Noise isolation is non-existent, I could hear people talking in the next room. There was hair on the towels, the shower curtain didn't reach the floor, therefore after taking a shower, the whole bathroom was flooding. Just to add one extra thing, the guy (or girl or whatever - i don't know) from the front desk was smoking outside just next to the door of the hotel. Its really unprofessional. It's okay for a turkish kebab bar, but goes against any standards at an IHG property.

The most positive thing about the whole place is the breakfast. It was delicious, hot and cold options, branded products. It consisted fresh bagels, pastries, fruits, eggs, sausages, cereals, pancake printer, etc. The room was extreemly small, but to be fair the bed was king size, and very comfortable. Basic amenities in the bathroom, Dove shampoo, body wash, conditioner, hand wash. Location is nice. Also a very positive touch is that there were free snacks in the lobby, and also a coffee station (with no milk though, just prepacked coffe creamers). We had a pleasent stay tough.

Stayed in April 2024

The clean

The breakfast

Stayed in March 2024

Lighting in the rooms is inadequate.

Staff is excellent, friendly and informative!

Stayed in April 2024

We were in a room at the front which was very noisy . Sofa bed terribly uncomfortable

Staff were so friendly and helpful

Stayed in April 2024

The bathrooms were worn down. The heaters were hard to manage so we had it either to hot or to cold at nights.

The breakfast was amazing. The staff was helpful when we did get a room with a heater that only used cold air, they moved us to another room. We even got a extra room for free, as they did not have a 2 queen bed room avalable. The location close to the harbour was great and only a short walking distance to the supway. We used a recommended parking space close to the hotel with a discount from the hotel.

Stayed in April 2024

No option for choosing which room I’ll take

I like the location and the facilities for checking in and out

Stayed in April 2024

the color of the bathroom and the tub was a little sticky… no big deal tho!

loved the breakfast, coffee, friendly staff, clean & comfy room, heater/ac unit, and supplied toiletries also the daily house keeping was an awesome addition :) who don’t love coming home to a made bed

Stayed in April 2024

Room was super small.

It was nice.

Stayed in March 2024

Small.

Location!

Stayed in January 2024

More USB ports. Movie selection or TVs that guests can share to the screen.

I like that the room was clean. There was body wash, shampoo & conditioner. Clean towels and rags. K-cup machine. There were at least two USB ports available for charging.

Stayed in March 2024

Check in time

Check in was a mess we Check in almost at 345pm we have to wait until 345pm to do are Check in

Stayed in March 2024

I wanted to suggest a small adjustment to the breakfast schedule. As a guest who values a leisurely morning and enjoys taking my time to savor breakfast, I believe extending the breakfast hours until 11 AM would enhance the overall guest experience.

From the moment I arrived, I was impressed by the warm and welcoming atmosphere created by your attentive staff. Their professionalism and dedication to ensuring a comfortable stay did not go unnoticed. The quality of service provided throughout my stay was truly outstanding. Whether it was the seamless check-in process, the prompt assistance with any inquiries, or the meticulous housekeeping, every aspect of my experience exceeded my expectations. Moreover, the convenient location of the hotel made it easy for me to explore the surrounding area and enjoy local attractions. Overall, our stay was nothing short of exceptional, and I am already looking forward to returning in the future. Please extend my gratitude to your entire team for their dedication to providing outstanding hospitality. Thank you once again for a truly memorable experience.

Stayed in January 2024

Very small beds for 2 people. Room was located over main entrance - there were wery cold floor.

Perfect location in Wall street nearby Subway station. Very good price

Stayed in February 2024

The room was very small and no hair dryer in the room

The staff was wonderful and was easy to navigate

Stayed in March 2024

Maintenance service to be available when called The room to be cleaned correctly

No service on the hotel bad restaurant was good not concerned Reception keep your lagage after checkout

Stayed in March 2024

Small rooms but really par for the course in NYC.

Great front desk , and breakfast staff were awesome. Good location, nice room. I liked the soap, shampoo, conditioner, body lotion large refillable containers. Environmentally friendly and enough there to use as opposed to small bottles you get at other hotels. Hot water for tea . Breakfast had a good healthy variety . The staff at breakfast were so professional and really upbeat and friendly

Stayed in March 2024

The rooms are insanely small.

The free breakfast and bottles of water was great!

Stayed in March 2024

The bed was softer than I like, and the lighting in the room a little darker than I prefer. Most crucially, I object to the so-called "resort charge" of $15/night, beyond the rate cited. The hotel does have a very small basement fitness room and gives out free bottled water upon request, but when I spoke to the manager, she explained the fee was not really a "resort" fee but rather a "destination" fee required by the City of New York (varying by hotel depending on location). That sounds like a kind of city tax to me, and I think the hotel should just build that in AS a tax, if really required, and not call it a "resort" fee--which, since NO real amenities are connected to its mandatory payment, seems to me like a sneaky "junk fee."

The room I got was spacious and very quiet, even though at the front of the hotel. I could readily control the room temperature and appreciated having a fridge, microwave, coffee maker, safe, and large screen tv with a nice range of channels. The drawer storage was sufficient and bedding/pillows comfortable. And the free breakfast had more variety and better quality offerings than at many "chain" hotels where those are offered.

Stayed in February 2024

Property was hard to find because to the construction in front of it

The staff was good.

Stayed in February 2024