3368 South Broadway , Saratoga Springs, NY 12866, United States of America
#1 of 30 hotels in Saratoga Springs
Guests' ChoiceBased on 418 hotel reviews
9.3Cleanliness
9.6
Comfort
9.6
Location
9.4
Facilities
9.6
Staff
9.5
Value for money
9.0
Free WiFi
9.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 1, 2024
San
United States of AmericaFantastic hotel with a great view! The room included the stove, silverware and real ceramic cups/plates as well!
Stayed in March 2024
Reviewed: March 30, 2024
Lewis
United States of AmericaThe nearby elevator was not working.
The room was clean and quiet
Stayed in March 2024
Reviewed: March 25, 2024
Joseph
United States of AmericaElevator close to our room was out of service.
Complementary breakfast was a nice bonus every morning.
Stayed in February 2024
Reviewed: February 21, 2024
Pinar
United States of AmericaCarpet in the room
Good breakfast, friendly staff.
Stayed in February 2024
Reviewed: February 19, 2024
Yun-kuang
United States of Americaone corner of the carpet at the entrance in our room was sticking out. I hope they get to fix it soon
very clean and well organized. everything runs well. Staff were friendly and helpful. Room was spacious. Shower was comfortable. Heat worked very well. Free breakfast was simple, no-frills, with generous, good options. Perfect for fueling up for the morning.
Stayed in February 2024
Reviewed: February 11, 2024
Jason
AustraliaGreat amenities, big rooms and excellent breakfast
Stayed in January 2024
Reviewed: January 21, 2024
Ali
CanadaBreakfast could be improved, ie fresh & healthy, variety
Spacious room. Good facility overall with a variety of amenities. Wonderful reception staff.
Stayed in December 2023
Reviewed: January 17, 2024
Martin
United States of AmericaThe premanufactured breakfast with Turkey sausages and bacon
The room was spacious and well equipped but the tea and coffee facilities were inadequate The beds and bedding were superb
Stayed in January 2024
Reviewed: January 3, 2024
Cynthia
United States of AmericaEverything perfect
Nice big rms and comfortable beds
Stayed in December 2023
Reviewed: December 21, 2023
Laurie
United States of AmericaThe hot tub was closed, which my daughter and I had been looking forward to using
Beautiful hotel. Complimentary breakfast was great. There was a complimentary dinner one night, too which was fantastic. Staff were super friendly as well
Stayed in November 2023
Reviewed: December 8, 2023
Maureen
United States of AmericaAll was wonderful
Stayed in December 2023
Reviewed: December 1, 2023
Nicholas
United States of AmericaEverything!!
Stayed in November 2023
Reviewed: November 28, 2023
Michael
United States of AmericaThe sheets of one of the beds was not very clean and service was rather slow for some sheets we needed.
Breakfast very good with lots of choices and the beds were very comfortable and the room was very quiet.
Stayed in November 2023
Reviewed: November 20, 2023
Tracy
United States of AmericaI didn't like that my credit card was temporarily charged an extra $70, but later was credited. Not sure why that needed to be done. Only charge people this extra fee if there is a problem, don't charge and then later credit. I'm not happy about this! Also, heard people screaming and laughing at 2AM!
The breakfast was the best breakfast I've ever had at a hotel! The room was clean and the beds were comfortable.
Stayed in November 2023
Reviewed: November 11, 2023
David
United States of AmericaHot tub was not working
Stayed in October 2023
Reviewed: November 3, 2023
Dawn
United States of AmericaClean! Better than the Saratoga Casino Hotel.
Stayed in September 2023
Reviewed: November 3, 2023
Massy
United States of AmericaThe room was spacious, clean, comfortable, and well appointed. Staff was friendly and accommodating. Breakfast was more than expected and service staff very friendly and helpful.
Stayed in November 2023
Reviewed: October 24, 2023
Rajani
United KingdomThe location and the simple breakfast. Very spacious room
Stayed in October 2023
Reviewed: October 17, 2023
Lisa
United States of AmericaEverything was great!!
So clean, lots of amenities! We loved the big room and big bed!!
Stayed in October 2023
Reviewed: October 16, 2023
Susan
United States of AmericaIt was very clean and convenient
Stayed in October 2023
Reviewed: October 16, 2023
Linda
United States of AmericaGreat
Stayed in September 2023
Reviewed: October 3, 2023
Rona
United States of AmericaHOWEVER, our 2nd room reservation wasn't rec'd and if they didn't have just one room left, this would be an unhappy story!!Would have been nice if closer to town, but was very close to park & spa, but a good 30 min walk.
loved the fitness ctr, small uncrowded very clean, excellent eqp. Breakast was good enough and very nice dining area. Rooms were very good with good sitting area, small kit. std refrigerator, DW MW 2 burner stovetop. AND VERY QUIET. hardly heard anything from other rooms.
Stayed in October 2023
Reviewed: October 2, 2023
William
United States of AmericaNothing
Large living space
Stayed in October 2023
Reviewed: October 1, 2023
Cindi
United States of AmericaThe room we initially had was clearly a pet friendly room. We asked to be moved from the room the next day and the staff immediately accommodated.
The managers cocktail reception, breakfast, the staff, shuttles to the racetrack and location for our needs are all high points.
Stayed in September 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content