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  5. Reviews of Candlewood Suites Elmira Horseheads, an IHG Hotel

Reviews of Candlewood Suites Elmira Horseheads, an IHG Hotel 2 stars

198 Colonial Drive, Horseheads, NY 14845, United States

#2 of 8 hotels in Horseheads

Guests' Choice

Review score

Based on 185 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    8.9

  • Facilities

    8.5

  • Staff

    9.2

  • Value for money

    8.4

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 31 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    The front desk was extremely friendly despite our late check-in! We were there for a short stay, but the kitchen and full-sized refrigerator were convenient.

    Stayed in May 2024

  • Reviewed: 23 March 2024

    7.0
    Was a Good Stay
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 29 nights
    • Submitted via mobile

    It felt like we were staying in a parking lot.

    The staff was pretty nice, especially the housekeeping staff. The overall atmosphere is calm and everyone was nice and accommodating.

    Stayed in March 2024

  • Reviewed: 18 February 2024

    7.0
    Weird
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    People that look homeless greeting us in the lobby

    It was convenient

    Stayed in February 2024

  • Reviewed: 20 November 2023

    7.0
    Good
    • Leisure trip
    • Group
    • King Studio
    • Stayed 2 nights

    Had trouble checking in.

    Location, clean.

    Stayed in November 2023

  • Reviewed: 15 October 2023

    9.0
    Very comfortable. Thank you
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 1 night

    Coffee maker was lame. But I brought my own French Press and coffee grounds so boiled water and made my own.

    the kitchette part of the room allowed me to make my own breakfast. I also liked the large refrigerator with the ice maker.

    Stayed in October 2023

  • Reviewed: 26 September 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night

    Very convenient location just off the highway. We arrived at 1am so appreciated the quick check-in and liked the later check out time. Very comfortable bed. Liked the water bottle refill dispenser available near the front desk.

    Stayed in September 2023

  • Reviewed: 23 September 2023

    9.0
    Comfortable and convenient.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights

    We stayed their for only 2 nights, but the check in person welcomed us, and stayed that they were set up with long=term stay facilities and invited us to use these facilities, such as the laundry. I felt that they really wanted us to feel welcome.

    Stayed in August 2023

  • Reviewed: 17 August 2023

    9.0
    It was a nice room but could have been better
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night

    Could have been a little cleaner. Dust in the corners, desk chair also had dust along the seam, don’t think it had been cleaned in a long time

    Spacious, except one side of the bed was so close to the wall it was very difficult to get out of the bed. Only one night table! Really missed that on my side

    Stayed in August 2023

  • Reviewed: 3 July 2023

    8.0
    Just great!
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Wish they had had a continental breakfast option.

    Large really nice room. Clean and well appointed. A pleasure.

    Stayed in July 2023

  • Reviewed: 19 June 2023

    8.0
    Highly recommend for families
    • Leisure trip
    • Couple
    • Queen Studio with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Location was great to my daughters softball tournament

    Stayed in June 2023

  • Reviewed: 16 May 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    I was disappointed that you no longer have fresh soap in the bathroom. I don’t like having to touch a dispenser that may not have been thoroughly cleaned!

    Stayed in May 2023

  • Reviewed: 10 April 2023

    7.0
    It was not excellent but it was not bad either.
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    I did not like the fact that their is no pool or complimentary breakfast. Country inn and suites would have been more ideal for a small birthday family get together. Breakfast would have been really nice for the price i paid and also would have been very nice to swim. Kids were very disappointed.

    The staff were very inviting and friendly. The room was beautiful, welcoming and very cozy.

    Stayed in April 2023

  • Reviewed: 19 February 2023

    9.0
    Enjoyed our stay and would stay here again.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Everywhere around the property was dog feces. Had to walk with caution. If there was a couple designated pet areas with bags for owners to clean up after there pet, I believe the grounds would be kept much cleaner.

    Very friendly staff. Fully furnished kitchenette. Bed was comfortable. There was no charge for our service dog. Very pet friendly motel.

    Stayed in February 2023

  • Reviewed: 30 December 2022

    9.0
    Unexpected quality
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 3 nights
    • Submitted via mobile

    The room was dark, even with all the lights on.

    Very friendly staff and nice room amenities. Lois, in the lobby, was a treasure. It was nice to have a friendly conversation with her each evening when we returned. Also, as silly as it sounds, we appreciated that the wall furnace wasn't loud like most hotels.

    Stayed in December 2022

  • Reviewed: 28 December 2022

    8.0
    It was a comfortable overnight stay.
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    the table in the room was not clean and there was a food item left in the fridge - just made me question if the rest of the room was actually clean

    the room was a nice size with a fridge and comfortable beds the young man who checked us in on Monday evening, I believe his name was Scott, was very nice and helpful

    Stayed in December 2022

  • Reviewed: 9 December 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 1 night

    Everything went well!

    Easy to get to from the highway and the room was big and comfortable.

    Stayed in November 2022

  • Reviewed: 8 December 2022

    8.0
    Great location for an inexpensive stay in the Elmira area
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night

    The facility is showing its age a bit, not a lot of amenities, but plenty of free coffee and tea

    The hotel was clean and very centrally located. The bed was comfortable, and there was plenty of hot water and great water pressure.

    Stayed in December 2022

  • Reviewed: 18 October 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Nice place to stay. The chairs were uncomfortable but that's my only complaint. It was a great experience

    Stayed in October 2022

  • Reviewed: 17 October 2022

    8.0
    Wonderful
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Breakfast not included

    Stayed in October 2022

  • Reviewed: 29 August 2022

    9.0
    Very Good value; would stay again
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights

    Barking dogs

    We had breakfast at a local restaurant

    Stayed in July 2022

  • Reviewed: 7 August 2022

    8.0
    It was ok.
    • With a pet
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    Grounds were dirty Room had multiple small issues—sink drain couldn’t open, smoke detector was flashing through the night, door stuck in lock position

    Staff were very friendly Room was spacious and shower was great. Location was great for our needs

    Stayed in August 2022

  • Reviewed: 1 August 2022

    7.0
    I usually trust the ratings on this site and this stay has me questioning my futur bookings.
    • Leisure trip
    • Group
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    Upon check in (or on this site) were we ever told that this hotel was an “extended stay” hotel with no daily housekeeping services. The cleanliness in our room was definitely not up to standards-the upholstery on the chairs was visibly stained and the carpets were dirty.

    Friendly staff

    Stayed in July 2022

  • Reviewed: 20 June 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    only issue was at night in the room there was a lot of sound. the dishwasher sounded like it was turning on and the fridge kept making sounds.

    Stayed in June 2022

  • Reviewed: 18 June 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds and Hearing Mobility Accessible Tub
    • Stayed 1 night
    • Submitted via mobile

    bathtub had some yellow liquid looked like pee when we checked in. carpet was not clean. including breakfast would be good.

    rooms were spacious. good location

    Stayed in May 2022

Showing 1 – 25

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