711 S. Key Street, Pilot Mountain, NC 27041, United States of America
#2 of 2 hotels in Pilot Mountain
Guests' ChoiceBased on 273 hotel reviews
5.2Cleanliness
5.7
Comfort
5.9
Location
7.6
Facilities
5.4
Staff
7.2
Value for money
6.2
Free Wifi
6.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 15, 2024
Dayna
United States of AmericaMy room had a lot of dirty at the front door when I got in at 11pm. I was tired and had to go to the front and ask for a dustpan and broom to clean it :( then I crashed. The next morning I realized the sink or mirror had not been cleaned. They're was dried spit all over the faucet and mirror. Gross, so really made me wonder if my room had been cleaned from the previous guest.
Location
Stayed in April 2024
Reviewed: March 8, 2024
Gail
United States of Americathe br, the soundproofing, the cleanliness.?
Front desk was friendly but the shower pipes were coming out of the walls and the tub looked like it was rusty. The one bonus, a very powerful shower
Stayed in March 2024
Reviewed: December 18, 2023
Daniella
United States of AmericaBuilding is old. Need of a lot of updates .would not recommend. Not very clean.
Stayed in December 2023
Reviewed: November 19, 2023
Bishop
United States of AmericaBathtub needs to be replaced. Very nasty tub that needs to be upgraded. Heat did not work in the room. Dirty family was disruptive at breakfast which made my stay even worse.
Location was the only good thing
Stayed in November 2023
Reviewed: November 2, 2023
Sandy
United States of AmericaThe bathroom. The rust spots made it appear dirty. So didn't use
The location was good. McDonald's was close. The room was clean but the bathroom was pretty rough. The toilet seat didn't fit the back tank top didn't fit. The tiles above the shower needed to be replaced with black spots on them at first thought it was bugs. The tub had rust spots. Was a smoking room so knew the cigarette smell. But that wasn't bad, more of a musty smell. Needed air fresheners.
Stayed in November 2023
Reviewed: October 23, 2023
Rose
United States of AmericaMoldy smell in the room
Location
Stayed in October 2023
Reviewed: October 10, 2023
Becky
United States of AmericaThe location was great as it was within 5 minutes of most anything you wanted to do
Stayed in September 2023
Reviewed: August 26, 2023
Miller
United States of AmericaCheck in could be a little more friendly! If you’re not happy with your employment it’s time to move on. Not my first check in there. Rooms need a deep clean and consistency with daily cleaning.
Stayed in August 2023
Reviewed: August 2, 2023
Hugh
United States of AmericaRoom smelled like smoke and was run down. Comforter was old. Needs updating. Guests next to my room was loud and was up half the night.
Breakfast was ok
Stayed in July 2023
Reviewed: July 19, 2023
Pamela
United States of AmericaThe complete hotel needs work. Needs new furniture and curtains- bedding. The outside was dirty and the room had awful smell .
Location
Stayed in July 2023
Reviewed: July 16, 2023
Alla
United States of AmericaFilthy outside. Cigarette butts all over the place
Stayed in July 2023
Reviewed: July 9, 2023
Jannette
United States of AmericaBedside lamps did not work.
It was half way to our destination. For what it was it was a good stay for the price
Stayed in July 2023
Reviewed: June 28, 2023
David
United States of Americaeverything.
nothing
Stayed in May 2023
Reviewed: May 29, 2023
William
United States of AmericaDirty,pool closed,beds not comfortable at all
Easy to get to
Stayed in May 2023
Reviewed: May 25, 2023
Brandy
United States of AmericaThe tub wouldn't drain, the shower faucets were falling apart, and the sidewalls of the shower desperately need replaced
Bed was nice and well made
Stayed in May 2023
Reviewed: May 25, 2023
Paul
United States of Americadoor lock was damaged.
location good for me. price ok
Stayed in May 2023
Reviewed: May 15, 2023
Liu
United States of Americathe room smells REALLY bad... mixture of smoke and moist
location is good
Stayed in April 2023
Reviewed: March 27, 2023
Mollyfrances1996
United States of AmericaOur room had a light switch that flipped a breaker for the TV/lamps to work which was weird and took us a while to figure out. Uber eats and doordash do not deliver around there so after driving 14 hours, we had to leave again for food. The pool is drained so if you're looking to swim, this isn't your spot. Overall outside of the hotel needs to be updated. Stairs were built with wood and kinda sketchy. The fridge doesn't work so well.
This little place is located around anything you'd really need. It has a beautiful view and a relaxing vibe. Good for a quick in and out. The room itself was clean and we saw the lady working really hard in other rooms. The check in guy was super nice, too. Beds weren't bad. Overall a good place just needs updating. Near the state park (beautiful)
Stayed in March 2023
Reviewed: January 15, 2023
Deanna
United States of Americait’s old and a bit run down
it was right off the highway
Stayed in January 2023
Reviewed: December 4, 2022
Leslie
United States of AmericaNo hot water and the heater didn't hardly work
Location
Stayed in December 2022
Reviewed: September 28, 2022
Donald
United States of AmericaIt was ok
Stayed in September 2022
Reviewed: September 16, 2022
Kristine
United States of AmericaFacilities are very run down and in need of care. Our rooms bathroom tub/shower had mold and mildew in every crack. Walls need paint to cover drywall spackle.
Location
Stayed in September 2022
Reviewed: August 24, 2022
Jonathan
United States of AmericaThe ac
The ac in the room wasn’t not cooling cooling
Stayed in August 2022
Reviewed: August 10, 2022
Frank
United States of AmericaI knew we didn’t stay at a 5 star resort but I do expect a safe stay and by that I mean the smoke detector was not even on the ceiling. The curtains had holes in them. There was no hair dryer or coffee pot in the room. The staff was polite and the bed was comfortable but this room really needs so attention.
Stayed in August 2022
Luxor, Egypt
Oludeniz, Turkey
Istres, France
Sveti Vlas, Bulgaria
Almada, Portugal
Mogilev, Belarus
Kutaisi, Georgia
Llandudno, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content