Nothing

The location was perfect

Stayed in May 2024

The two elevators are extremely slow, especially at peak times (although we already knew that from previous reviews). Due to the high turnover, some of the dishes at breakfast were still wet or full of water stains, which was a bit unsightly, especially with the cutlery. Still, it was clean. These are just small things - the positive definitely outweighed the negatives, without a doubt!

Rooms: The hotel staff not only accommodated our request for a high-floor room but also pleasantly surprised us with a breathtaking view of the Empire State Building! The room was very clean and notably spacious for New York City, a key factor in our decision to book here over other similarly priced options. We had a room with a connecting door and could hear our next door neighbor talking on the phone, but it didn't bother us too much. Otherwise it was very quiet in the hotel. Location: The hotel is within walking distance of many small, lovely restaurants and local shops. Some tourist attractions (Summit One, Flatiron, Times Square) and a subway station are also within walking distance. Despite the central location, we were able to sleep very well because we didn't notice much noise from outside (after all, it's a big city!), and because the bed was very comfortable. F&B: Breakfast was included in the price, but it was very basic. There were options for vegetarians. If you're expecting a large breakfast buffet, you're wrong here - however it still gave us enough energy for the day. Highlight: Don’t forget to check out the roof top terrace - it’s free and offers an incredible view! Staff: Staff was friendly throughout our stay. We would like to give special thanks to the receptionist Sasha, who warmly welcomed us at check-in after our long journey, assisted us during our stay and helped us with the transfer to the airport on the day of departure. We wish her all the best and hope that she continues to enjoy her job and bring joy to many more guests! If we ever come back to NYC, this hotel will be our first choice.

Stayed in April 2024

breakfast was pretty ordinary and some of the restaurant staff a little rude

great location and good sized room

Stayed in April 2024

The room is not very big specially if you travel with 3 or 4 people, there is not enough space to store all the luggages and your things but the views worth the experience.

The room was very clean and all furniture was new and you get complimentary wifi in the rooms. The views from the floor 29th were amazing and you can see the Empire from the room. The staff was very friendly and we didn't have any problems during our stay. The kitchen is fully equipped with a big fridge, microwave, dishwasher and a cooker and everything you need to prepare a light dinner after a busy day in the city. The breakfast is a bit basic but is included in the price and in New York that's a lot. The hotel has 2 metro stops close by and the hotel is very close to Herald Square (Macy's) so basically you can reach out easily all the parts of the city and attractions in 10-15 minutes by Metro and 30-40 min by walking.

Stayed in April 2024

Speciality suites are great for NYC. You get kitchen, washer/dryer, enough space and good views if you get a high floor. Breakfast is free and what you would expect, quick and easy. Gym is small but functional and also great views. All the staff I have interacted with have been very helpful.

Stayed in March 2024

Breakfast room a little crowded no matter what time.

Stayed in March 2024

The room was very clean, the breakfast was normal, the location was wonderful

Stayed in April 2024

Terrific beds, great staff, excellent location. They have washing machines and dryers.

Stayed in April 2024

Quality of the breakfast

Friendly staff; location, breakfast included

Stayed in April 2024

Lifts can get busy during peak times.

Great views, clean rooms, good facilities & friendly staff. Complimentary breakfast.

Stayed in April 2024

Housekeeping came really late. Two occasions I had just arrived so I didn’t want it and the next day they didn’t show up when I stayed out until evening. But not a huge issue.

Location was perfect, spacious room, bed was comfortable, breakfast was a nice bonus even tough coffee was hardly even warm. But micro wave in the solved that.

Stayed in April 2024

This is not a complaint just a tip to further improvement. Some cheese and fresh tomato or cucumber for breakfast would have been nice...and for environmental reasons: real cups instead of disposable ones.

First if all: the location! Close to two subway lines, within walking distance to Broadway, Highline, Times Square and Empire State Building. We had the suite on the 30th floor with amazing views downtown. It was spotlessly clean, Beds were super comfy, facilities were great. It was nice to have a small kitchenette and we really appreciated the complimentary breakfast.

Stayed in April 2024

Breakfast was pretty poor considering the price and the fact that breakfast standards are pretty good nowadays. More variety, more fruit and juices and healtier options would have been appreciated.

The room was clean, new and spacious. The location was great and close to my office. Staff was very helpful and friendly.

Stayed in April 2024

Breakfast crowded (not enough space), good food but not a lot of choice Sometimes the room was not cleaned after the day

Nice staff and great location Room clean with a great view Nice terrace (with view over south Manhattan and the Empire State Building)

Stayed in April 2024

Breakfast is medium. We missed vegetables, sweets (especially croissants), scrambled eggs could be way better. And the stuff - some very rude, not helpful.

Room, cleanliness, comfort, bathroom, stuff, location - everything was very good. Big bonus rooftop terrace on the 32th floor, where you can see whole Chelsea city part, including Empire State Building at his best - especially evening when he change his lights to different each day. P.S. Elevator isn't that big problem as others mentioned in the reviews, but maybe we were lucky. Just breakfast time is busier, sometimes to wait 5 minutes, but rest of the time was very fast and no wait time.

Stayed in March 2024

It became hard to get on an elevator during peak breakfast/departure times. The room itself had some minor flaws that were quickly addressed by staff.

The breakfast was terrific and the staff in the breakfast room very attentive. Many breakfast options that changed a bit by day. The room was comfortable and well insulated to not hear noise from the neighboring rooms. We needed more pillows and they were quickly provided when we checked in.

Stayed in April 2024

Room was smaller than expected amd receptionist wasn't the friendliest

Location, view from room and breakfast.

Stayed in April 2024

Breakfast - coffee was good but the rest of the food was pretty average hotel food, didn't bother me as there are soo many places to get amazing breakfast in New York.

Location was excellent, easy to get to everything we wanted to see and do. Room was a good size, clean and comfortable with a huge bed. Shower was very good. fridge and microwave in the room was very useful.

Stayed in April 2024

There was one main issue. The room was too hot and dry for my liking. We figured out how to cook the room down, but would there be options in the future to include a humidifier?

I enjoyed the locations, and I found the staff friendly and accommodating. They were organized and handled my special request for early check in without any hiccups.

Stayed in April 2024

Very friendly and professional staff. Amaizing location and room with view on the Empire.

Stayed in March 2024

The breakfast experience (crowded room and not great food) and the elevator super busy

Location is perfect, the staff super friendly and the room was great

Stayed in March 2024

Breakfast was meh. It could use an upgrade.

Nice hotel in a great part of town. We had an amazing view. Room and bathroom were spacious. Comfortable and clean room.

Stayed in March 2024

Isolation to the other rooms and the walkway were not the best , some times we could hear people talk .

Location , central Manhattan close to 2 metro stations and 15min walk to Times Square

Stayed in March 2024

Fridge door didn't close well. Had to push it. The shelf above the laundry machine was a bit dirty.

Beautiful view. Had everything I needed. Fast wifi, working desk, kitchen and laundry. Didn't expect it came with complimentary breakfast. Gym view was great.

Stayed in March 2024