There is a resort fee as I've read most hotels have in the Times Square area which made the rate more expensive. I would have love to stay longer if it did not have the additional fee.

The location was near Times Square and the theaters but away from the hustle and bustle. They offered a nice service and rate to the airport. The staff were all commendable and accommodating. It was a great stay.

Stayed in April 2024

They need to get better pillows. There was only 2 pillows per person, which generally is good, but the pillows were flat. As soon as you laid on them, it felt like you were laying flat.

I loved the shower. It had great pressure and a detachable nozzle. I had a very easy check in. And the view was wonderful. Also the location was perfect.

Stayed in May 2024

Expensive

Good location, very comfortable matress

Stayed in April 2024

Concierge watched us struggle with bags and suitcases and didn’t offer to help

Rooms and rooftop bar are lovely

Stayed in April 2024

Staff didn't explain the elevator system and the need to tap the key to get to your floor. Another guest had to show us and we showed several other guests who didn't know either. We also didn't know there was a refrigerator and coffee maker in the room until we opened a "fake drawer" in the dresser on the morning of checkout and found them hidden in the cabinet. It would have been nice to be informed at check-in. We paid for breakfast included, but there was no sit down restaurant service. Breakfast was "fast food". Not what I was expecting for the price.

Beds were comfortable. Room was clean.

Stayed in April 2024

The price is a little steep, but it is New York so that’s to be expected I guess. They could certainly have larger and more supportive pillows.

This property is always clean and the rooms are nicely appointed. The beds are comfortable and the room layouts are nice.

Stayed in March 2024

Could not take child to bar on rooftop

Great location, still a quiet oasis inside

Stayed in April 2024

Property was great. Upgraded to larger room and higher floor. Glad we did.

Perfect location. Very comfortable for sleeping. Loved the view from room.

Stayed in March 2024

The pillows were too soft had that not been the case, the sleep would have been more comfortable.

The location is perfect for sightseeing because it is close to most attractions, We were impressed with how quiet the hotel was once we were in our room. The room was very clean and the bed was very comfortable. We were happy with our stay.

Stayed in April 2024

Too expensive

Staff was courteous and facilities were clean. The location is ideal if seeing a Broadway show.

Stayed in March 2024

Initial room assigned was smaller than advertised, with very little storage space for a family of four with, admittedly, lots of luggage.

Hotel staff reacted and responded well to initial problems: luggage not brought up to our room after repeated attempts to get them to do so and initial room too small for us. We were offered different, more spacious corner room with great Times Square views, but even then, had to move luggage ourselves, even though we were told it would be taken care off. Partial refund offered, which was appreciated. Location unbeateable for Times Square area and transportation options to rest of Manhattan and beyond.

Stayed in January 2024

Only 2 working elevators made for some long wait times going to and from the rooms.

Clean hotel in a great location. The staff was very friendly and helpful

Stayed in March 2024

Location is perfect!

Stayed in March 2024

The rooms were dated and small and didn’t have USB ports

We stayed in one of the highest floors and it was absolutely beautiful I can’t stop thinking about that shower/bathtub. The views were incredible although we paid extra for a view of Times Square and we couldn’t really see it at all maybe one building in the distance but the view was still incredible. The rooms were a bit dated and very small but I’ve come to expect that in NYC. They don’t have USB ports in the hotel room though, I travel ALOT and have never stayed in a room that didn’t have USB ports so certainly outdated but not too bad. Make sure you’re bringing your charger box! Also the parking garage across the street is cheaper for nightly parking than the hotels parking so make sure you’re parking across the street! The hotel staff was incredibly friendly and accommodating

Stayed in March 2024

A few single-serve milk and creams left in the fridge for AM coffee would have been nice. Lobby was not very warm and welcoming with no real area to hang out or restaurant/café to enjoy.

Centrally located for plays, decent room size and layout and decent view.

Stayed in March 2024

Nothing

The location was excellent, and the room size was very good along with features of a free use safe plenty of suitcase storage. It also had a good view of New York city streets and buildings. The room service was also excellent, this being changing of towels , bedding etc.

Stayed in February 2024

Home 4 weeks and still haven't been refunded my deposit to my revolut

Very central, steps away from Times Square

Stayed in January 2024

Great Location , clean spacious rooms. Rooftop bar was great too.

Stayed in February 2024

When leaving doorman told us shuttle to la guardia was 75$, when we got to airport the driver charged us 130$!! Felt scammed

Stayed in February 2024

None that I can think of

Location and view of the city

Stayed in November 2023

Bathroom counter spray was a bit tight

Very clean

Stayed in February 2024

The hotel view was great but it costed $25 to upgrade where price difference between tickets with and without city were only $10. One of the staff was not happy when we only wanted to pay for parking.

The hotel view was great. Rooms were clean and spacious

Stayed in January 2024

I had understood that there was coffee available in the room, but I didn’t see a coffee maker or a mini fridge.

Great location. Clean, friendly, and comfortable.

Stayed in January 2024

Overall was super, but the first contact with the receptionist was a disappointment. The guy at the desk was unfriendly and not willing to help. Luckily, the other days everyone was very friendly and helpful

Stayed in January 2024