Dishonest billing practices I selected and reserved a pay later room My card was charged for the full amount of the room the day after my stay Staff Only 1 person on duty at site He only answered the phone for the hotel Remote conversation only Not able to communicate in person Deceptive about rooms Pictures shown for rooms are not correct

Cleanliness Bed was very comfortable Linens were good Nice atmosphere Close to two very good delis/bodegas Close to MTA bus lines

Stayed in January 2024

On my first night here, I got locked in the communal bathroom because the door knob on the inside was missing. I had to wait in there until I got someone walking by to let me out. The faucet for the shower on the 4th floor was also broken and the light kept turning off in there. Didn’t have that problem with the bathroom on the 3rd floor.

The bed was comfortable and the room was clean. It was also in a really good location.

Stayed in December 2023

No assigned staff to give help

Location

Stayed in November 2023

Would love if a full size bath could be installed as some guests don't like showers. But understand if space prevents that.

Stayed in October 2023

I had no towel the first day, and there was no one in the building. No one answered the phone, and there was no phone for texting. Left VMs, and no one got back to me. Facilities look dirty and dingy. My room wasn't clean. The 2 thin sheets were wrinkled, and I had no blanket. Fortunately, I travel with a small blanket and pillow and bathroom product.

Location. Easy access to building. Allowed me to store my bag before and after check in. Checked in over the phone. Easy check in

Stayed in October 2023

I was in 4D, a room at the top of the stairs to the fourth floor. If I stepped a few inches to the right after leaving my room, I may fall down a flight of stairs. The stairs have several curved steps to the top of the stairs to the third and fourth and fifth floors. These present challenges to footing. Carrying my luggage up and down three flights was challenging. The window in 4D led to a platform to a fire escape. There were mechanisms to open the window to escape. The screen for the window had fallen to the floor of the outside platform. I fear being stuck in the room if there is a fire or other emergency. The light at the mirror in the bathroom on the fourth floor was dark. Only the shower light worked. Persons with mobility issues may be unable to access the room, the bathroom, and the kitchen.

The facility is adjacent to the Fashion Institute of Technology. It was convenient for my working in Kips Bay. The bed was comfortable. I slept well. The codes to enter the building and the room worked well.

Stayed in October 2023

Lacks of access to towels

Quiet and homey

Stayed in September 2023

Bed sheet and pillow cover was old. Room space is tight.

The location is excellent. I think I may comeback again to same place.

Stayed in October 2023

Need more cleaned room

Location, team comunication!

Stayed in October 2023

The only thing that I think was not up to standard was that I think the blanket provided was not washed.

As a single tourist, I really just needed a clean and comfortable room. Everything was neat and tidy, and the bathroom kept in very good condition. There were plenty of bathrooms for the guests and I found the bathroom engaged only once during my stay.

Stayed in September 2023

The beds were quite short, i had problem lying in there (188cm) as my feet always touched the wall, but it is totally fine for a few nights.

The Hostel is very central and just a few walking minutes away from 34 Penn station. It is also in walking distance to Time Square, Empire State, and Madison Square Garden. So the location is great!

Stayed in September 2023

There should have been a hot plate where heat or cook some basic stuff. Toaster wasn't working. Only teenie stuff should be taken care of. Else rest in general kool and comfy place.

Being in the heart of the city is always beneficial. Moving around was kool. Food and shopping freaks would love to stay here.

Stayed in August 2023

Sheets and towels were never changed during our long stay.

Location, ease of checkin

Stayed in August 2023

Room was way too small, literally claustrophobic. It contained everything that was needed, but there was no space to move. Its okay if you are just going to sleep there and spend 99% of time outside. Weird smell everywhere - weed? Bathroom was dirty - you will find black dots in shower. Check-in was weird. You just sit in kitchen and have talk few minutes. It was weird for me, i am introvert and my english is not so fluent - its not my first language. They also wanted my credit card info (even with CV!) during check-in Wifi almost never worked. Signal in my room was terrible, my phone kept losing signal. I couldn't even contact my family. I always had to go outside, there was public wifi and signal to use. Mattress was probably very old - lot of inequality, it wasn't very comfortable. Too soft for me. Nobody cleaned my room for whole 7 days. Its noisy here - you will listen other hosts and even street. Take earplugs if you want to sleep.

Cheap price compared with hotel Amazing location - near of empire state building, flatiron, Penn Station, The Edge, Times Square.. Lot of bathrooms - you will probably find unoccupied Doors are pincoded - both rooms and main doors so you will feel safe Subway is near Private room - its advantage when we consider this is hostel, not hotel. Warm water Drink machines in kitchen 2 fridges in kitchen

Stayed in May 2023

bed and shower room need to be well cleaned. and also really need a quilt, not just a tiny blanket. sometimes nights are cold. security should be upgraded. may meet drug people and police came late at night: (

shared kitchen was quite nice.

Stayed in June 2023

only drawback was not enough towels (I only got one) and it would have been good to have a separate one for the bathroom as the flow got quite wet and nothing to clean up with. the wifi wasn’t great at times and drop out

lovely decor, very comfortable bed and good communication from the staff online . a great location and despite reading some negative reviews online i was really happy with the accommodation and

Stayed in June 2023

Internet connection didn't arrive all the time to the 5th floor

Location

Stayed in June 2023

not bad

Stayed in June 2023

Rooms are very small.

Incentra Home is conveniently located. Penn Station and Madison Square Garden are a few steps away, and so are subway stations. The property is very clean, and guests can use the kitchens.

Stayed in May 2023

Tiny room, noisy, price

Location

Stayed in June 2023

I had hoped to check in early or to leave my luggage at the facility at 11 am. I called to leave a message and received no call. I went in person to ring the doorbell to elicit no response. I then carried luggage for the day until I check in around 5 pm. Although there were two rest rooms on my floor, both were occupied so I had to walk up a flight to locate an empty restroom. I had to provide my shampoo, conditioner, and soap. The room lacked a telephone and a television.

The facility is a few blocks south of Moynihan Train Hall. It is convenient to trains. Room 2C was spacious overlooking 29th Street. The bed was comfortable. The room was tastefully decorated.

Stayed in May 2023

The bed was literally a cheap 2 inch Amazon mattress on top of an also super cheap, practically wire frame. I worried it'd break of I sneezed in the night. I'd have given this place top reviews all around as a nice hostel but the bed was genuinely THAT BAD.

Great location and price, good walkability, nice staff.

Stayed in April 2023

The hotel has one one major drawback: very small rooms. I realize NYC is an expensive place to stay and that these small rooms help to hold the price down, but I may decide to pay more for a larger room elsewhere.

It is well-located hotel, very neat and nicely organized. Small communal kitchen is big plus.

Stayed in May 2023

The room was away smaller than shown on pictures.

Great location

Stayed in May 2023