Nothing to say

Nothing to say

Stayed in December 2022

the rudeness and lack of communication

the rooms

Stayed in December 2021

Roaches! The door to the bathroom was busted. The room was not that clean.

The maintenance staff was super nice. Most of the guests were too.

Stayed in October 2021

It’s quiet & close to just about everything. Staff is friendly & helpful.

Stayed in May 2024

Worst hotel stay I've ever had

I didn't like anything the location on Major boulevard the hotel manager was smoking weed with some of the hotel people that stayed there he also kept my $50 deposit said I was smoking in the room when I wasn't

Stayed in May 2024

Smell and noise

Stayed in March 2024

Nobody read the messages from Booking.com. My partner tried to pay (he arrived earlier) but they refused (his name was in the message in Booking.com) There was not pans and pots to use in the kitchen (I have to buy some) I arrived about 10 pm (which I informed by leaving a message when I booked) Nobody was waiting to give me the key, so I was left out the first nigh and I have to arranged another hotel at 10pm (which I was not happy with) despite this the staff was friendly the day after and sorted my payment due to the inconvenience (but this was not the point). I think it should be staff 24 hours in the reception to avoid problems and bad reviews. There were other people trying to reserve and book a room but the opening/closing times in the reception are crazy (they could do a lot more if they are interested to give a service and sell their rooms). Be aware of the opening and closing times as you may be left out like I was.

Location, room, facilities

Stayed in February 2024

I went on vacation to relax but it was a bad experience first What they showed you in the internet is nothing compared of what they give you. The room was dirty it looks like you came from the beach and leave all the sand in the floor the carpets was full of stains the lamp didn’t worked and they where full of dust the amount of dust it was like no one dusted since they where put. The stove didn’t work either, the room also have cockroaches ,the bed where so uncomfortable that you couldn’t sleep i wouldn’t recommend this property to no one

The only thing I like about the property is that is the location

Stayed in February 2024

Customer service was nasty altitude manager woman had bad attitude never around always in back hard find. Young man was good help he show assist me with a lot of stuff that I needed. I don’t kno know his name but he did customer service really good. I also left a tip for the housekeepers. There was wonderful housekeepers did their job. Excellent beautiful clean this very good.

Stayed in December 2023

Stove didn't work but that could've been me not knowing how to use it maybe

Nice place for the price. Very very close to universal studios.

Stayed in October 2023

the reservation somehow got canceled by them and I had to look for a different hotel the staff was very bad even taking to booking agent

nothing

Stayed in January 2023

They canceled our reservation in last minute. We’re really mad what they did to us. They called us while we are almost there to the hotel.

Stayed in December 2022

The room was extremely small they gave me a handicap room the shower had no tub water just went everywhere the floors were filthy and they also kept my hundred dollar deposit because I checked out at 11:30 this place was poorly managed.

Nothing

Stayed in November 2022

The office closes at 7pm and did not honor my reservation left me out on the heat

Nothing

Stayed in August 2022

The room and the stores around

Stayed in August 2022

All

Stayed in July 2022

I did my booking a couple months ago for 2 nights and everything looked great. But when I arrived in the hotel, they said my reservartion couldn't happen, because the hotel policies changed for July and they would just accepted booking per a week! WTH they didn't said me it in advance! Days before my trip, I received message from them with the confirmation of my booking! Although the hotel mistake, they didn't give me a solution and I needed alone to find another place after 18h of travel! It wasn't fair! And I will never forget that humiliation!

The location is great, but I couldn't stay there, because of an unfair situation as I describe in the sequence.

Stayed in July 2022

I had this reservations booked since April for 3 nights. When I arrived they told me that they don't do bookings for under 7 days. I showed them my confirmation and they didn't care. I travelled from Houston to Orlando for that foolishness.

Nothing.

Stayed in June 2022

bugs in the room. Not sure if they were bed bugs. Slept over blanket. Hotel staff were nice but GM would not accommodate move to another room.

location

Stayed in April 2022

the property was amazing

Stayed in April 2022

cleanliness

Clean and friendly

Stayed in April 2022

We didn't like the cockroaches in the room. The room was infested with cockroaches and bugs every morning. Also, we never could get a hold of the staff. The hours for staff always started at 11am and finished at 5pm so we could never talk to anyone. The over night person was the security guard who was nice and helpful but he could only help so much. He would alway say that we had to talk to the day management people who were not there in the early morning.

We liked the location of the room and the stove that was in the room.

Stayed in April 2022

the room was old, lots of stains, dirty, ask for a different room and was told none were available. I’m sure there were more rooms. no where to sit. the worst place I’ve stayed

nothing

Stayed in February 2022

Room was not clean. Mold in bathroom. Bugs in room. Staff unprofessional and rude.

Location

Stayed in December 2021