Breakfast! Room/restaurant too small for guests, sometimes there would be queue to find a space to sit down and have breakfast. Food limited

Great location! Clean rooms, safe. Decent size room and bathroom! Quiet

Stayed in May 2024

Wifi was unsafe. I had to overrule the security of my phone and pc to use it. This is not comfortable. It also kept on disconnecting and was slow. Not ideal for a business trip.

Great and friendly staff and good and clean room although small, well organised. Breakfast had everything I needed. Only very small breakfast room, so it got very crowded and not so comforable.

Stayed in May 2024

I really can’t think of anything negative to say.

The front desk staff was incredibly warm and welcoming! The location was great for accessing Broadway shows. Really enjoyed the excellent breakfast offerings and the warm cookies at night!

Stayed in May 2024

The room did not have a full length mirror.

4 blocks to either Penn station or time square subway entrances. Staff were friendly. Water, coffee, and hot tea available in the lobby. Free breakfast.

Stayed in May 2024

I thought the room would be larger. It was really fine though. The room was used for its intended purposes. It was used when needing a break and sleeping.

The staff was great, the breakfast was good, the location was good, the parking was good (across the street), the room was quiet, the warm cookies were nice too.

Stayed in April 2024

We had some issues adjusting the temperature of the water in the bathroom. Otherwise, we had nothing to complain about. I apparently need to write another sentence.

The location was fantastic, right near the theaters we were going to and with plenty of dining in the area. We also found the front desk staff to be friendly and helpful, and we liked the daily cookies. The room was compact, you could say, with an efficient design that included everything you'd need. The price was great for the weekend we went. The breakfast was fine...given the cost of dining in NYC these days, it was nice to have a hot meal included with plenty of options--eggs, turkey bacon on one day, sausage and gravy on the other, plenty of bread products and pastry, juices, fresh fruit, and the waffle maker.

Stayed in April 2024

Very small breakfast area, only enough space for 15-20 people. Most mornings you have to wait in line to get seats.

Food is good, buffet style.

Stayed in May 2024

This was a great hotel centrally located in Manhattan close to Hells Kitchen and Broadway/Times Square. The staff were always excellent, it felt very safe and secure. One of the cleanest hotels I've seen in a long time, the price is high but was the lowest I saw in the area. Would stay again!

Stayed in April 2024

Really small room for breakfast for all the guests

Stayed in April 2024

The rooms were very small and no where to put your suitcase. There also aren't any drawers to put clothes and only a couple of hangers, It was quite difficult living out of a suitcase for a week in a small room.

The hotel was brilliant - the staff were amazing and the rooms were very clean and bed very comfortable. The hotel is less than a 10 min walk to Times Square and has loads of shops around it (Angelina's Bakery is a MUST!). The hotel was very secure as you had to swipe your room card to enter the hotel. They have fresh coffee making facilities in the lobby so you can help yourself to free coffee throughout the day, and they also bake fresh cookies every night for you to take to bed!! The oat and raisin were amazing! I would deffo stay in this hotel again.

Stayed in April 2024

Breakfast area could be more spacious

Nice room, good (as for american standards) breakfast, additionally free coffee & tea plus cookies in lobby Location was perfect

Stayed in April 2024

The room was quite small and lacked shelves or storage space. There was no mirror except for a very small one in the bathroom (could only see your face). The breakfast options could be better.

Location was great. The staff was really nice. The complimentary cookies and coffee station were truly appreciated. The bed was comfortable and big enough.

Stayed in April 2024

Room size was very small.

Location, breakfast.

Stayed in April 2024

Breakfast area was too small and breakfast was early

Good rooms, good location, good hygiene

Stayed in April 2024

One-time plastic cutlery which is covered by plastic, limited seats at breakfast

Very clean room, close location to subway & main sights, friendly staff, good breakfast for American standard, all day free water and coffee

Stayed in April 2024

The mattress and bedding could be improved

The staff were helpful and friendly Fresh cookies every day Great location

Stayed in April 2024

Hotel is small, feels "cramped".

Breakfast was good. Location is close to many attractions.

Stayed in April 2024

Breakfast room was a bit small, so people had to queue for breakfast tables. We went early to avoid this.

Central location, free tea and cookies from 5pm to 10pm, good room, quiet, good shower

Stayed in April 2024

24x7 Tea Coffee was available

Stayed in April 2024

Small rooms and a very small room for breakfast. But the biggest issue was there was no good internet connection in the building and the wifi didn't work

The location is good and the room was clean

Stayed in April 2024

Breakfast room is very small with a limited selection and variety. Room size not the largest.

Location, friendliness of the team, 24h fresh free tea/coffee with afternoon fresh baked cookies

Stayed in April 2024

The room was a little cramped as was the dinner room. The rest of the stay was great

Location, easy access to coffee and biscuits in the lobby. Breakfast was good. Staff were helpful

Stayed in April 2024

The breakfast room was really small- and so much disposable plastic. If you want a seat rather than having to take food and eat in your room you have to be up and down before 7.45am

Handy location, close to everything and quiet! Comfy beds and very clean. Good choice of food for breakfast.

Stayed in April 2024

The location is excellent. We're 10 minutes from Times Square and it's very close to other attractions. The staff are 5-star, always very helpful and friendly. The fact that we have free coffee, tea and water 24 hours a day is exceptional for a city like NY. And the surprise is the cookies they offer in the reception area between 5pm and 10pm. It's a small, unpretentious hotel. It doesn't have much of a lobby and breakfast is served in a small room, where one day we had to wait for a table. However, you can take breakfast to your room without any problem. I would stay at this hotel again and would advise friends and family to stay here.

Stayed in April 2024